I used the build your own box option and found the website layout very easy to navigate and very user-friendly. There was a really well thought-out selection of items: sweet, savoury, drinks as well a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have ordered maybe 5 or 6 Boxes of Hugs over the last few years as I live in Western Australia, with family in the UK, so has been easier to send from a British online company. Every single one h... See more
Love the letterbox hugs - always nice little goodies - especially the socks :) - and lots of variety to choose from. Makes a change from the standard bottle of fizz (although you can get those too!) P... See more
What a great idea. I received one as a gift when recovering from surgery and it really lifted my spirits. I bought one as a thank you and my friend burst into tears of happiness when she received it... See more
Company details
Information provided by various external sources
Send hugs by post to cheer someone up with a gorgeous 'Box of Hugs’. A great alternative to flowers, these thoughtful hug in a box gifts are full of treats and a personalised card to let someone know you're thinking of them. Next Day delivery available!
Contact info
14 Tithe Close, PE28 9NR, Hilton, United Kingdom
- hello@boxofhugs.co.uk
- boxofhugs.co.uk
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery to my daughter
Delivery to my daughter . Great experience - she loved her box of hugs and it was a very easy process . The team are easy to communicate with and very responsive to emails .
29 May 2025
Reply from Box of Hugs London
Hello Philippa,
We are so pleased you had a positive experience when ordering your gift for your daughter. We hope we can help you again in the future!
Best wishes
The Box of Hugs Team xoxo
Great way to show someone you are thinking of them
I set a box to each of my nieces doing significant exams.
Liked the wide choice of gifts and not just the usual brands - different options.
Dispatched quickly and they were both delighted.
4 May 2026
Unprompted review
Reply from Box of Hugs London
Hello,
Thank you so much for such a lovely review. We're so pleased your nieces loved their gifts and hope that they helped with any exam nerves!
Best wishes
The Box of Hugs Team xoxo
Lovely products efficient service
Lovely products efficient service. My daughter loved her box.
6 May 2026
Unprompted review
Reply from Box of Hugs London
Hello Dorothy,
We are so pleased to hear that your daughter loved her box. Thank you so much for your review.
Best wishes
The Box of Hugs Team xoxo
Always good service from this company…
Always good service from this company with beautifully presented boxes of gifts. Good information about delivery status.
30 April 2026
Reply from Box of Hugs London
Hello Marilyn,
Thank you so much for your review. We are so pleased to hear you are happy with your boxes. We hope we can help you again in the future!
Best wishes
The Box of Hugs Team xoxo
Really helpful customer service
Really helpful customer service. 3 very happy recipients of a little box of hugs just before their GCSE’s. Excellent all round, thank you
6 May 2026
Unprompted review
Reply from Box of Hugs London
Hello,
Thank you so much for your lovely review. We hope that our boxes helped with any GCSE nerves!
Best wishes
The Box of Hugs Team xoxo
Never disappoints
Never disappoints, my daughter loved the box I choose, especially her favourite flat jacks!
29 April 2026
Reply from Box of Hugs London
Hello Pauline,
Thank you so much for your lovely review. We are so pleased your daughter loved her box and that we could provide one of her favourite treats!
Best wishes
The Box of Hugs Team xoxo
Great choice of gifts to personalise…
Great choice of gifts to personalise the hamper. The box arrived in a very timely way and was beautifully presented. The recipient was delighted
29 April 2026
Reply from Box of Hugs London
Hello Maryann,
Thank you for your review, we are so happy to hear that your gift was well received. We would love to help you again soon!
Best wishes
The Box of Hugs Team xoxo
Fabulous gift box service
Since discovering this lovely gifting service, it has become my absolute go-to! Lovely selection of gifts, with new things appearing since I found it last year. All my recipients - from nephews, to siblings, to parents and friends - have been delighted. All deliveries have arrived perfectly. Highly recommend!
5 May 2026
Unprompted review
Reply from Box of Hugs London
Thank you so much for such a lovely review. We're so pleased to hear that your gifts have been so well received. We are constantly reviewing our products to make sure we are providing new and exciting items. We hope we can help you again soon!
Best wishes
The Box of Hugs Team xoxo
This gift was for my niece on her 40th…
This gift was for my niece on her 40th birthday and she absolutely loved it. I have ordered several boxes from you and each time whoever receives the box enjoys it.
28 April 2026
Reply from Box of Hugs London
Hi Claude,
Thank you so much for your lovely review. We're so pleased your niece loved her gift. We hope we can help you again soon!
Best wishes
The Box of Hugs Team xoxo
Reply from Box of Hugs London
Hi James,
Thanks so much for your review. We 're so pleased you were happy with your order and delivery.
Best wishes
The Box of Hugs Team xoxo
Brilliant idea
Brilliant idea. This is a wonderful service for me to send surprise gifts to my daughter in London from Aussie.
27 April 2026
Reply from Box of Hugs London
Hi Stephanie,
Thank you so much for your lovely review. We're so pleased we can provide a hug from overseas on your behalf!
Best wishes
The Box of Hugs Team xoxo
Truly the nicest gift for someone and…
Truly the nicest gift for someone and amazing customer service.
23 February 2026
Reply from Box of Hugs London
Hi Wendy,
Thank you so much, we hope the recipient loved their box of hugs!
Best wishes
The Box of Hugs Team xoxo
Fantastic, no faults
Honestly can’t fault the box at all, my friend absolutely loved it and it was a lovely pick me up after her surgery. She said the cookie was lovely, and the chocolate was good quality. I would definitely do this again!
23 April 2026
Unprompted review
Reply from Box of Hugs London
Hello Emily,
Thank you so much for your lovely review. We are so pleased to hear that your friend loved her box of hugs and really hope it helped her to feel better.
We'd love to help you again in the future.
Best wishes
The Box of Hugs Team xoxo
Excellent service
Excellent service. I was concerned about the delivery because I had a very short window to schedule it to arrive and so I sent a message and was instantly messaged back by a lovely person who made me feel very reassured. They took the order name to make sure it was packed on time and the box arrived by 10am the next day! The contents were all of excellent quality, especially the bear and the crochet flowers. Incredible company, would definitely recommend.
25 April 2026
Unprompted review
Reply from Box of Hugs London
Hi Isabella,
Thank you so much for your lovely review. It really means a lot to us. We're so pleased that you loved the items you chose and that your gift arrived promptly!
Best wishes
The Box of Hugs Team xoxo
Bought for a friend to cheer them up
Bought for a friend to cheer them up. Plenty of boxes to choose from and you can also make up your own. Easy to order and quick delivery. My friend loved it. Good value for money to show someone that you care. Have used before and will use again.
7 April 2026
Reply from Box of Hugs London
Hello Deborah,
Thank you so much for your review. We're so pleased to hear that you found our site easy to use and that your friend loved her box of hugs!
Thank you so much for your orders and we hope to see you back again soon.
Best wishes
The Box of Hugs Team xoxo
Best customer service ever
I was sending a birthday gift from the US to the UK and Box of Hugs was so easy to customize and order from. The box was delivered as expected to my friend, who was truly delighted. Then Box of Hugs realized one of the food items was slightly past the best by date and went above and beyond to resolve the quality issue, without any complaints from us! Honestly have never received such wonderful, proactive customer service. Will be using them for all my UK gifts in the future.
8 April 2026
Reply from Box of Hugs London
Hello Kelly,
Thank you so much for such a lovely review. We're so pleased that we could provide such a positive experience for you. We hope your recipient loved their gift and look forward to helping you again in the future.
Best wishes
The Box of Hugs Team xoxo
Great company, highly recommended.
I have used Box of Hugs twice now and both times it has been a great success with both the recipients delighted. The delivery was really speedy and the goods are high quality and presented really well. Great company, highly recommended.
16 April 2026
Unprompted review
Reply from Box of Hugs London
Hi Joanna,
Thank you so much for your lovely review. We are so pleased to hear that your recipients loved their gifts!
Best wishes
The Box of Hugs Team xoxo
So much choice, great service, beautifully put together
I've ordered two boxes from Box of Hugs for different people, for different occasions, and been so impressed with them. The choice of gifts is excellent, my recipients have been so delighted by them and they're always delivered quickly and clearly put together with care. I love that this is a family run (sisters) business. It feels a very personal service, and that they really love what they do. I'll definitely be ordering from them again 🙂
17 April 2026
Unprompted review
Reply from Box of Hugs London
Hello Ruth,
Thank you so much for such a lovely review! It really means a lot that you and your recipients love our boxes so much, and we look forward to helping you again in the future.
Best wishes,
The Box of Hugs Team xoxo
Would recommend
Great company! I had a lot of fun picking the items to go in the box, which added a lovely personal touch. Easy to use and delivered quickly, with a great range of products. Would definitely use again!
7 April 2026
Reply from Box of Hugs London
Hi Hannah,
Thanks so much for your lovely review. We're so pleased you enjoyed selecting your gifts and that you found the website easy to use! We look forward to helping you again soon!
Best wishes
The Box of Hugs Team xoxo
A Box of Hugs - feel good product.
We originally received a box of hugs from a relative and have since sent 3 boxes of hugs to separate friends who all were thrilled with them. The most recent box was to our lovely optician who never fails to spread her joy.
We highly recommend this business for quality gifts, good food and great service. It always brings us pleasure to send these boxes.
14 April 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.