Price. Other features are also important. But one thing pop out you asking Does my car has non clone immobiliser that requires PIN or ADR. That question was never asked. It put me in difficulty to con... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was quick and easy and a lot cheaper than my previous firm qouted
Considering that I had no claims bonus and after searching high and low for a car insurance Boom accepted me on Money supermarket with just a click away. A very low premium which I managed to secure a... See more
Getting insurance was made very straightforward and easy by Boom. When I was looking at the extra options for insurance on Boom website it was really clear and easy to navigate. Would definitely recom... See more
4.3
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Really easy straightforward to deal…
Really easy straightforward to deal with and get into place
30 April 2026
Easy to sort the policy and NCD…
Easy to sort the policy and NCD confirmation. Paperwork / Cert of Ins came through immediately & finance plan for payments also sorted in a timely manner
30 April 2026
The online service is easy to use
The online service is easy to use, and the car insurance price is reasonable. This makes it an excellent choice for individuals looking to save money while ensuring they have adequate coverage.
28 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I face the problem that we couldn’t…
I face the problem that we couldn’t contact as soon as possible. Also they don’t reply on webchat.
6 May 2026
Reply from boom
Hi Muhammad,
We're sorry to hear you're unhappy with your experience.
A complaint has been logged with our complaints team and you'll hear from them within 5 working days.
If you'd like to contact our complaints team in the meantime, you can find their contact details at https://www.boom.co.uk/complaints/
Team boom
Very easy and simple to setup.
29 April 2026
Worst experience
Worst experience, they declined to repair my car for no reason. They never pick up any calls.
Its a scam 😡
4 May 2026
Unprompted review
Reply from boom
Hi,
We're sorry to hear about the experience you've had.
We'd like to investigate what's happened here, so please could you respond to our request for more information (incl. your policy number and vehicle registration number), so that we can locate your policy and look into this.
Team boom
Reply from boom
Hi Richard,
We're sorry to hear you're unhappy with your experience.
A complaint has been logged with our complaints team and you'll hear from them within 5 working days.
If you'd like to contact our complaints team in the meantime, you can find their contact details at https://www.boom.co.uk/complaints/
Team boom
Terrible customer service cannot get…
Terrible customer service cannot get through no phone number and need to cancel my policy
6 May 2026
Reply from boom
Hi Francesca,
We're sorry to hear you're unhappy with your experience.
A complaint has been logged with our complaints team and you'll hear from them within 5 working days.
If you'd like to contact our complaints team in the meantime, you can find their contact details at https://www.boom.co.uk/complaints/
Team boom
I m happy with boom
5 May 2026
One Of Leading insurers great customer…
One Of Leading insurers great customer service will recommended kind regards sj
5 May 2026
Simple to use
28 April 2026
I just want to speak to someone to…
I just want to speak to someone to transfer my policy to my new car!!
Please respond to my emails or have someone available on webchat
Edit*
0170103 - policy
Try reading any of the 5 emails I've sent you in 24 hours.
Day 2 of being in a queue to speak on webchat.
Edit2*
I dont want to log a complaint i literally just want to talk to someone!!!!!!!!!
Edit 3*
Called and spoke with the complaints team who helped me change my policy - 08004402483
5 May 2026
Unprompted review
Reply from boom
Hi,
We're sorry to hear you're unhappy with your experience.
A complaint has been logged with our complaints team and you'll hear from them within 5 working days.
If you'd like to contact our complaints team in the meantime, you can find their contact details at https://www.boom.co.uk/complaints/
Team boom
No customer service. Avoid at all cost unless you like to wait for a unless bot that will send you around in circles
My email got hacked a month before my insurance was going to get renewed. I found it impossible to get in contact with them. Every time I went to contact them by their bot it said i had an hour wait. My screen kept going blank after 10 minutes and I couldn't cancel my renewal. This is why I will never go with boom insurance again. I tried getting in contact with their accident team and they couldn't give me a contact number because they don't personally deal with any claims. They out source it. Awful experience, through no fault of mine. Now I'm going to have bad credit rating just because of BOOM.
Date 05/05/2026.
You have replied to my message above. But as you know you don't send out any paperwork so therefore if my email has been compromised/ hacked how can I get my policy number when you keep sending the 4 digit key code to my compromised email address. How incompetent you really are it's unbelievable. By the way I replied like this because you're reply button dose not work hence you send honest customers around in circles just like your bot does
5 May 2026
Unprompted review
Reply from boom
Hi Jazz,
We're sorry to hear about the experience you've had.
We'd like to investigate what's happened here, so please could you respond to our request for more information (incl. your policy number), so that we can locate your policy and look into this.
We'd like to investigate and if you do not have your policy details, you can either email the support team on support@boom.co.uk or alternatively if you'd like to contact our complaints team in the meantime, you can find their contact details at https://www.boom.co.uk/complaints/
Team boom
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