Belovejewel 

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Rated 1 out of 5 stars

Scam company from China mascarading as an English company. Took nearly a month to post then what actually arrived was nothing like what I ordered. Disputed through PayPal and they expect me to pay for... See more

Rated 1 out of 5 stars

Absolutely terrible false promises very bad customer service not a uk company read website carefully say’s Chinese. Paid with credit card so issued a claim through them After much effort eventuall... See more

Rated 1 out of 5 stars

Waited over a month for the item I ordered, have emailed 4 times and keep getting told to wait 5-7 days, I have requested a refund so I will see how I get on with that before I go to the bank for it.... See more

Rated 1 out of 5 stars

False advertising. Ordered over a month ago. The webpage portrays to be a UK company using Royal Mail 1st class delivery. I had no communication for over 4 weeks and now have been given a tracking num... See more

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(242)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

If I could give this zero stars I would.

If I could give this zero stars I would. Shocking quality product, never seen “silver” tarnish like these rings have. One of the jewels fell out and I’ve got replacements but now the jewel has fallen out of the new one.
Absolutely awful, don’t buy from here.

2 December 2025
Unprompted review
Rated 1 out of 5 stars

Never had my gift delivery

Never had my gift delivery. Never had any response from the company. Total SCAM.
No phone number to ring. The return email address is FALSE so used a different contact. First ordered 5 November and still not received.
DO NOT USE THEM.
This is on behalf of my wife

5 November 2025
Unprompted review
Rated 1 out of 5 stars

1 star is far too much!

1 star is far too much!
Avoid this company at all costs, the biggest scam ever.
I ordered a bracelet that arrived wrong, I emailed the company to state that I needed a replacement as they had got the personalisation wrong, they stated it is no longer available however it is listed on there website still and is still available to purchase.
I asked for a refund for my faulty product to which they stated that they could only offer a 20% refund!!! Absolutely appalling as they are the ones that got the product wrong, I absolutely will be chasing a full refund for this product. DO NOT PURCHASE from here

27 November 2025
Unprompted review
Rated 1 out of 5 stars

SCAM THIRD PARTY FROM CHINA

Wish I had checked trust pilot before using!
Jewellery looks nothing like it does on the website.
I was charged £8 for special delivery, to have it delivered 4 weeks later by yodel.
Jewellery very cheap costume crap. One was missing the end part of the chain, when contacted I was told it does not affect the wearing and offered £6 in compo!!
They use a 3rd party company in china. If I wanted to return they would charge me £30!
Blocked me on PayPal.
DO NOT WASTE YOUR MONEY!!!

14 November 2025
Unprompted review
Rated 1 out of 5 stars

DONT BUY ANYTHING!!!!

Bought bracelet from this company …took ages for it to arrive.
Upon arrival it was loose in the box (which had been crumpled during transit) The bracelet looked like it would fit a child, not an adult. Very flimsy looking and not great quality.
I contacted company to return and they said my only options were 1) partial refund and keep the bracelet 2) get a credit voucher to buy something else from them.
I am now in the process of getting a refund via my bank!!!
Stay well away!!

26 November 2025
Unprompted review
Rated 2 out of 5 stars

Such a shame

I won’t be ordering again. I’ve been trying to get hold of customer service and they aren’t getting back to me. For a company that’s apparently in Cambridge UK the delivery is taking a very long time. It’s been almost 3 weeks. I’ve had a email saying it’s ready and then say it’s being shipped. Why would it need to be shipped if you’re in the UK and Cambridge is literally down the road from me.
So no I won’t be ordering from here again it’s shame the bracelet was lovely

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Took a long time to arrive

Took a long time to arrive , but that was fine . When I received item , I realised I had ordered the wrong letters . I contacted customer service and they have been the most helpful and replied quickly to all my emails . The item was very pretty and have ordered a replacement .

30 October 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY

Realised after ordering that this company had terrible reviews, so asked for my order to be cancelled. They said it was not possible as it had shipped, but I did not get the tracking info for another 2 weeks.

I asked for a postage label to return the items at their expense then. They refused. Items eventually arrived and we're not as shown on their site. Plastic and cheap, not the recycled glass as stated. I again asked to return for a refund and was offered up to 30% refund as postage costs made up the other 70% and they would not pay for this.

After a month of emails backwards and forwards, I managed to secure a 50% refund, but was told that I would be depriving the employees children!

I was also instructed that I would only get the refund if I left a 5 star review on here, which I did. As you can see now, I have edited it and detailed my actual experience.

It was a nightmare from start to finish. I only managed to get half of my money back, and the items have gone in the bin.

29 October 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this company

Clearly a scam company, we ordered a bracelet late September and it's still not arrived.

Customer services are full of excuses.

Reading all other reviews, I would stay clear of this company.

Luckily we have paid for this on our credit card so we are started the process of getting the money refunded.

30 September 2025
Unprompted review
Rated 1 out of 5 stars

Nothing like advertised

If this could be a minus star rating, I would have scored it that.
The photos on line are nothing like the actual jewellery you receive at all. Worst company ever purchased from

8 September 2025
Unprompted review
Rated 1 out of 5 stars

AVOID ! AVOID! AVOID!

I received two bracelets that are terrible ,
I would never insult the recipients with these atrocious items.
This jewellery is just absolutely rubbish. I have never seen such utter tat.
Even the gift boxes are tacky
DO NOT ORDER FROM THIS S#*£SHOW

26 September 2025
Unprompted review
Rated 1 out of 5 stars

Do not trust this company

Ordered a stack of rings which took over 6 weeks to arrive. Within two days the stones has fallen out of the rings. I contacted the company and asked to return the rings as they were faulty and was offered a 20% refund and advised to glue the stones back in myself. I have requested a refund 4 times but each time receive an email offering me a discount on future purchases. Terrible products and even worse customer service.

8 September 2025
Unprompted review
Rated 1 out of 5 stars

Avoid!!

Delivery was late - tried to cancel and item was despatched the day after I requested cancellation. It took a further 10 days to arrive and is poor quality, am going to see if I can get a jeweller to test the metal as it does not look or sound like silver to me. Same issues as others regarding communication and request to return. Currently going through chargeback process and referring to Trading Standards.
Wish I had looked at these reviews before buying.

31 July 2025
Unprompted review
Rated 1 out of 5 stars

Cheap

Waited over a month for the ring and when I did receive it the stone hasn't been set right sticking out. I keep emailing and getting the same email back. So I've sent photos of the ring. Avoid absolutely cheap jewelry

6 September 2025
Unprompted review

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