Belledivino Reviews 

604
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers had a great experience with this company. Customers frequently praise the fast delivery services, noting that packages arrive promptly and in excellent condition. Consumers are also very pleased with the high quality of the merchandise and the broad selection available. Reviewers emphasize that the ordering process is straightforward and that items closely match their online descriptions. However, some customers also noted frustrating issues regarding delayed deliveries and unresponsive customer service. A few other people also felt that tracking packages or getting resolutions for wrong sizes took much longer than expected. Some reviewers mentioned difficulties with return shipping costs and vague product descriptions requiring exchanges.

What people talk about most

Product

People report positive experiences with product, expressing great satisfaction with their purchases.... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping times, prompt arrivals, and good... See more

Order

Users describe ambiguous interactions with order experiences, reflecting a wide split in opinions. Many... See more

Quality

Clients share positive opinions on quality, highlighting that the products match descriptions and feature... See more

Response time

Reviewers express frustration and disappointment regarding response_time. Consumers consistently report... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The only issue is the shoes are a little snug but otherwise everything is what I expected.

Rated 5 out of 5 stars

I have absolutely nothing to complain about. Ordering was easy, delivery abroad too the time it usually takes and the gods lives up to expectations.

Rated 5 out of 5 stars

Order process was straight forward, and shoes arrived quickly. I ordered shoes for my wedding day, and they were beautiful and were exactly as pictured. The shoes feel well made and fit like a glove.... See more

Rated 5 out of 5 stars

The boots that I ordered arrived the next day in beautiful packaging. They were obviously packed with care. The boots themselves are gorgeous and of a high quality.


Company details


Contact info

4.1

Great

TrustScore 4 out of 5

604 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.1

All reviews

(604)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Poor Communication

This is an updated review. I ordered items on 28th June from this company and they did not arrive. I sent several emails and messages and heard nothing. Their customer service is very poor. I was beginning to think I was dealing with a fraudulent company.
However today 22 July my parcel has just turned up with all items correct.
It is such a shame that the lack of communication is so poor as this has really put me off ordering from this company again.

28 June 2024
Rated 1 out of 5 stars

My best advice is to AVOID this Company.

Delivery of the item was fine, however if there is a chance you may need to return an item DON’T use this Company.
Item returned in May in returns window using tracked delivery where a photo of someone accepting the parcel was seen & shared with the Company.
Despite emails, telephone call (no answer, message left) & contact me form on website no communication or refund received.
After seeking advice from Citizens Advice a letter was sent using Royal Mail ‘signed for’ which was more cost & inconvenience to me.

Refund eventually received in July with no communication or apology.

I will never use this Company again, please be on your guard as they will take your money and make you fight for a refund that is legally yours.

12 July 2024
Unprompted review
Rated 5 out of 5 stars

Holiday dress

Tried the dress on in Majorca but needed a different size and they did not have it. Tracked it down to Belledivino when I got back home. It arrived quickly with free postage and it fits perfectly.

5 June 2024
Rated 5 out of 5 stars

Ruby Shoo Shoes

Ordered some shoes and messed up my delivery address! Emailed to provide full details but did not get a reply which made me a little anxious….however the address was amended and they arrived really nicely packaged and very quickly. Really like the brands they have as different and are of very good quality.

3 June 2024
Rated 4 out of 5 stars

Lovely shoes ❤️

My wife thought the style and quality of the shoes were excellent. I have submitted a refund for one pair of shoes and this has been acknowledged. Good service ✅

29 April 2024
Rated 1 out of 5 stars

I ordered 2 pairs of shoes 2 weeks ago

I ordered 2 pairs of shoes 2 weeks ago. I haven't received the shoes. I have contacted them,twice now. No response. They were for my bridesmaids. I'm so upset. However, I've had two emails about leaving a review.. so they can clearly send emails.

10 May 2024
Unprompted review
Rated 5 out of 5 stars

Ordered a pair of Ruby shoo shoes (…

Ordered a pair of Ruby shoo shoes ( lulu) . The shoes were very well made in a classic vintage style. A perfect match for a dress purchased for a wedding in the autumn. I love the Ruby shoo range and belledivino are the main stockists of them in the UK.. Belldivino provide a very quick delivery service and their footwear always come well packaged to prevent damage

8 April 2024
Rated 5 out of 5 stars

Backpack

Ordered online, no problems with this or previous orders, prompt delivery, lovely summer shades for a backpack.

3 April 2024

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