Item was delivered promptly and updates on the delivery were provided regularly. However, the item was broken. It should of been labelled better ("FRAGILE ") to prevent damage.
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Review summary
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I purchase a Crockpot Classic Slow Cooker for $152.51 from a website that appeared Australian based. The item took 20 days to arrive. Unfortunately the plug cannot be used in Australia. The plug... See more
Company replied
Everything from order to tracking & delivery was easy, including a helpful email when I panicked about my order arriving by Christmas. The pink fluffy rug did arrive in time, packaged well and was jus... See more
Love the product - exactly what I expected - looks great in my kitchen. Fast delivery, easy to use website.
3.8
Great
136 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 63% of negative reviews
Typically replies within 2 weeks
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Absolute scam
Absolute scam, refuse to refund me. Poor communication. Avoid at all costs!!!
23 November 2023
Unprompted review
Reply from HomeLoft Australia
Dear Customer,
We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.
Regards,
Swapnil
Product is as advertised
Product is as advertised. Speedy shipping and delivery.
22 November 2023
Unprompted review
Good products but uncertain delivery…
Good products but uncertain delivery times and tracking didn’t work
22 November 2023
Unprompted review
I'm happy with the product
I'm happy with the product, it's price and sellers communication.
10 November 2023
Unprompted review
Great service
10 October 2023
Unprompted review
Would of been good to know where parcel…
Would of been good to know where parcel was being posted from
Thought from aus warehouse but came from the US.
So took a lot longer than expected for delivery.
1 November 2023
Unprompted review
goods arrived safe & sound in a timely…
goods arrived safe & sound in a timely manner
2 October 2023
Unprompted review
Your customer service team gave great service team me…
Your customer service team gave me great support when my item was not received and you gave me a full refund
9 September 2023
Unprompted review
The item was as described
The item was as described and was used to replace one that got broken, however when it arrived, the glass was broken.
23 August 2023
Unprompted review
Reply from HomeLoft Australia
Dear Customer,
We understand that you were not happy with the product delivered to you. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We do hope you will give us another chance in the near future.
Regards,
Swapnil
Rotation Grater
Love my Italian family made & designed rotation grater thank you.
8 November 2023
Unprompted review
Not happy
Product was bought and then was advised that there was none in stock. Have been chasing a refund everyday but am not getting any responses or acknowledgement. I won't be buying from here again
7 September 2023
Unprompted review
Reply from HomeLoft Australia
Dear Customer,
We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.
Regards,
Swapnil
DO NOT BUY FROM THIS COMPANY
I wouldn't recommend anyone looking at buying any though this company as there is no customer service along with the courier company they are useless & much to be desired still waiting on my delivery over
a month still no parcel , ive emailed company & along with courier company only receive emails saying we will get back to you and nothing both from company and the courier company. Save yourself the heartache and do NOT buy from this company.
19 August 2023
Unprompted review
Reply from HomeLoft Australia
Hi Michelle,
We acknowledge that your order was delayed due to a slight delay with the courier partner. We have reached out to the courier partner and they received higher number of orders, which impacted your delivery. We are monitoring the dispatches, to eliminate such errors in the future. I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance
Regards,
Swapnil
Item is exactly as described and…
Item is exactly as described and arrived sooner than expected. No issues here!
9 June 2023
Unprompted review
Unable to buy locally
The items were as described and well packaged. Unable to purchase in Australia so I sourced them overseas. This added to the cost and delivery time.
13 March 2023
Unprompted review
Excellent quality
This mirror is excellent quality, not only do the suction cups actually stick but the 7X magnification is great for putting on makeup. The mirror also sits well on the inside of my cupboard door while still being able to close the door. I wish I'd found this mirror before purchasing various duds in the past.
1 June 2023
Unprompted review
Do not buy the Cuisine art egg boiler if you live in Australia!
The service of Homeloft was very good. They sent out another cuisine art egg boiler because the first one was faulty with no extra charge. Very good communication all through out. However the second egg boiler still did not work so I definitely do not recommend that egg boiler if you live in Australia! I purchased two plugs and it seems the electricity does not match.
3 March 2023
Unprompted review
The item I ordered was perfect and…
The item I ordered was perfect and arrived on time
9 March 2023
Unprompted review
Not telling the truth in advertising and not refunding
I received the sheets I ordered & they were washed then put on 2 beds. To say I am disappointed is an understatement.
1. You call yourself Homeloft Australia yet the sheets were shipped from US. I would not have purchased them if this was clear
2. They are supposedly 1200 thread count yet the sheets are so thin they will tear easily
3. The pillow cases are not Australian size so are useless
4. What is worst is that after 3 sleeps on the sheets they are prilling. This is totally unacceptable.
I ask for a refund and i am expected to send the sheets back in the condition they arrived.Clearly this is not possible as i no longer have the packaging, the sheets have been washed & are prilling. Also i have to pay return postage BACK TO the US!! & then wait to see if i get a refund. This is NOT acceptable. a very very poor experience. i would not even give 1 star if i could have used this review with no stars
Don’t expect me to pay to send the sheets back. That is an unfair ask given I didn’t know they were coming from US in the first place.
I expect a full refund or I will place a very negative review ion any social media applicable to your business.
Please do the right thing & refund my money
31 January 2023
Unprompted review
Reply from HomeLoft Australia
Hi Caroline,
We understand that you were not happy with the product delivered to you. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions taken. We do hope you will give us another chance in the near future.
Regards,
Swapnil
Easy ordering process
Easy ordering process, good communication, timely delivery considering it was over the Christmas period. Product arrived in perfect condition.
9 January 2023
Unprompted review
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