HomeLoft Australia Reviews 130

What an exquisite votive candle holder. It is verry ornate and beautiful.

I ordered an electric stapler from the Australian website, there was no power requirements on the description. I was disappointed when it arrived 3weeks later that the stapler was not compatible with Australian power ie the stapler is 110v not 220/240v which is European/Australian. I immediately emailed requesting the correct model for Australia or a refund. No reply for 2weeks. I then rang and was promptly send an email offering a 15%refund. With no mention of they would cover the cost of return. I find this to be poor customer service and a breath of Australian Consumer Law, which states that they need to refund 100% if the product is not suitable. I will be reporting them. Be careful what you buy from them.

Offered a 40% discount but charged full price. Email, phone number and physical address (Parnell, Auckland) all failed to get any response. Only on day three waiting for advice of shipping but believe I've been scammed.

Over a month since order and no good received. All quiet on email request.
I would not recommend any purchases from this business.
Regards Jim

20/05/24 - and the saga continues..
After 7-8 emails I was advised on the 6th May I could wait a further 2 weeks for my order or gain a refund.
On the 7th May I was advised product unavailable and order will be cancelled with refund 3-5 days.
Paid $79.46 and got a refund of $77.15.
Awesome experience..

I placed an order yesterday and 5 minutes after I paid for my order, I came across someone that ordered the Cuisinart Egg Central and saying it does not work in Australia even though they had bought it off Home Loft Australia. I had also bought the electric can opener. I called Home Lofts number and spoke to someone who said he would organise a credit and I would receive an email. I did not receive an email and have sent 2 more email with no response. Concerned this is a scam site.......

Product was great and excellent

Item is as described and was delivered easily and in a timely manner. I am replacing my last Pampered Chef chopper which is over 15 years old!!

good product, delivered on time

Quick service, goods as advertised.

I would do 0 if I could.
Such a horrible experience for my poor mum. She bought a kitchen appliance from this website and only had issues. Electrician checked it and is suited for 120v not Aussie standard 240v. Tried to speak to customer service which took months and they only offered a discount code for the next purchase haha

The item was exactly what I wanted, I received it in a timely manner, the cost was acceptable.
I’m very satisfied

Do not shop here!! Ordered on 5th Jan, it’s now 19th Feb and it hasn’t come. The automatic email confirmation said tracking details would be sent through once it’s shipped however I had to follow up for these only to be sent the details yesterday and find out its being returned to sender. After a further look it appears the tracking company is fake also. I have demanded a full refund but very doubtful I’ll receive so expecting to have to take this further and lodge an official report.

Great service and good selection of quality products I recommend these Ultra Sharp Diamond Stone Plates through this seller thanks.

I ordered on the 24th Jan 2024 2 x Hobart mixer whisks in which cost $641 including shipping including GST. This company took $660 from my credit card immediately and a wonderful email suggesting they were packing my order straight away and it will be in transit ASAP. Today I receive and email stating that they cant supply the original purchase and I should consider a substitute brand. Unfortunately not good enough so I request a full refund. As soon as I do, they stop communicating. ALL POTENTIAL SHOPPERS WITH THIS COMPANY BEWARE THEY ARE A SCAM, SCAM, SCAM, SCAM.

I WONT GET MY CASH BACK BUT HOPEFULLY THIS REVIEW STOPS YOU FROM WASTING YOURS...

Ordered product on January 17th, have yet to receive. Swapnil told me my parcel was held in customs. Customs contacted me and asked for all the details of my purchase….seems what is in customs is not what I ordered. Will I actually receive what I paid for?? The Company did not send me any tracking information nor have they followed up with me.

Ordered on the 6th of December,2023 and still yet to receive my package. Took the money out of my account and have followed up 11 times to date with no response from Customer Service. Disgusting company. Seems to operate like a pack of online scammers.

Purchased goods, with money transacted from my bank account - with no detail/communication to date (6 days later)
I have contacted the company on many occasions via email and attempted phone conversation (the number provided automatically disconnects) to get documentation/receipt of goods purchased, but without being able to talk to someone in person I can not get the assistance required to provide me with this.
Wishing I had of read the company reviews prior to purchase as it seems they are not Sydney based as one would initially expect from a look at the website.
Am hoping that I will be contacted so that this matter can be sorted - am not asking for much, just the goods purchased which the company took the $$ for out of my account over 6 days ago with no correspondence/receipt of transaction.
At this point in time I would have to say 'buyer beware'.

Avoid this evil company at all costs. They made out they were selling a salt lamp from Sydney Australia and after a month of no communication and taking my $171 they had the audacity to tell me it is coming from America so I cannot use it. They refuse to refund my money and only want to give me 15 percent to buy a converter so I can try and use it in Australia. Many of the agents are from India. It is illegal to sell appliances in Australia with no Australian cord. I am reporting them !!!