I purchase a Crockpot Classic Slow Cooker for $152.51 from a website that appeared Australian based. The item took 20 days to arrive. Unfortunately the plug cannot be used in Australia. The plug... See more
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Review summary
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Reviews shaping this summary
Item was delivered promptly and updates on the delivery were provided regularly. However, the item was broken. It should of been labelled better ("FRAGILE ") to prevent damage.
Home loft has been a wonderful company to deal with and would not Hesitate to purchase further Items in the future Well Done Home Loft
Everything from order to tracking & delivery was easy, including a helpful email when I panicked about my order arriving by Christmas. The pink fluffy rug did arrive in time, packaged well and was jus... See more
3.8
Great
130 reviews
Replied to 66% of negative reviews
Typically replies within 2 weeks
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Slow to deliver but excellent product
29 December 2023
Unprompted review
Avoid at all costs - can't use the product in Oz. Terrible customer service.
Ordered a milkshake maker - ended up coming from the US (no mention of this on the site). Couldn't use it as the voltage in the US is different to Australia, and would have blown up. When I contacted them they first said bad luck, 2ndly offered me 15% back for a $225 purchase. AVOID AT ALL COSTS. Terrible customer service.
25 December 2023
Unprompted review
Reply from HomeLoft Australia
Dear Customer,
We understand that you were not happy with the product delivered to you. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.
Regards,
Swapnil
The indian dishes I ordered were just…
The indian dishes I ordered were just what I wanted
1 January 2024
Unprompted review
Ordered an appliance that has American…
Ordered an appliance that has American wiring/power voltage. No mention of that when purchasing- very poor. Either advise this or provide a converter!!
29 December 2023
Unprompted review
Reply from HomeLoft Australia
Hi Angela,
We understand that you were not happy with the product delivered to you. We will proceed to carry out a full refund. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.
Regards,
Swapnil
Completely disgusted
Homeloft Australia….. sending appliances without Australian wiring. Ridiculous!! Don’t waste your time or money.
22 December 2023
Unprompted review
Reply from HomeLoft Australia
Hi Andrea,
We understand that you were not happy with the product delivered to you. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.
Regards,
Swapnil
Broken mirror. No replacement or refund
I purchased a mirror for $425. The mirror took 1 month to arrive and when it did, the corner of the frame was severely damaged.
I sent images to homelofts customer service and they said I needed to return it in the condition it was sold or no refund would be given. This is not possible considering the mirror was damaged.
Very very disappointing experience. Buyer beware.
21 December 2023
Unprompted review
Reply from HomeLoft Australia
Hi Olivia,
We understand that you were not happy with the product delivered to you. We have proceeded to carry out a fpartial refund. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.
Regards,
Swapnil
Dish cloths
I love the dish cloths I bought. Would recommend definitely. Initially I was wary about the authenticity of the site and when I didn’t receive any tracking information I was very concerned. However, to my joy they arrived!
16 November 2023
Unprompted review
Good customer service
My purchase arrived on time as promised. However while giving a top rating the lamp shade was broken and awaiting a phone call from Homecraft for a replacement shade.
16 December 2023
Unprompted review
The product I bought was exactly what I…
The product I bought was exactly what I wanted and delivered within the timeframe.
13 December 2023
Unprompted review
Frustrating experience, poor quality can opener
I received an item which was sub standard so I returned it via post with a tracking number. Much later upon chasing up i was told that it was not received even though Australia Post confirmed it had been received and signed for. I even sent a copy of verification but Home lofts comment was the same" we have checked the warehouse and its not there" Not my problem. It was only when I insisted that my enquiry should be escalated that someone with a brain took control after 30 emails.
31 October 2023
Unprompted review
Reply from HomeLoft Australia
Hi David,
We understand that you were not happy with the product delivered to you. We have proceeded to carry out a full refund. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.
Regards,
Swapnil
Good price.
Good price.
Product quality seems good.
Delivery could be better.
7 December 2023
Unprompted review
A quality product and excellent…
A quality product and excellent customer communication/service.
I was contacted twice to inform me of progress on delivery but when my purchase hadn't arrived after 15 days (pre-Xmas postage) I became concerned and contacted Homeloft. My enquiry was answered immediately and, as it happened, my parcel arrived the next day. I feel very confident to recommend Homeloft to others. Jo Crothers
1 December 2023
Unprompted review
Homeloft is professional
I received the Tupperware that I wanted. The original colour I ordered wasn't available but Homeloft emailed me to confirm that and alternative colour was acceptable. Due to these emails it did take a little longer than expected for the order to arrive but it has arrived now.
23 November 2023
Unprompted review
Very happy
The delivery was tracked all the way. It was a delicate piece of glass sculpture and it arrived safe and sound.
24 November 2023
Unprompted review
Absolute scam
Absolute scam, refuse to refund me. Poor communication. Avoid at all costs!!!
23 November 2023
Unprompted review
Reply from HomeLoft Australia
Dear Customer,
We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.
Regards,
Swapnil
Product is as advertised
Product is as advertised. Speedy shipping and delivery.
22 November 2023
Unprompted review
Good products but uncertain delivery…
Good products but uncertain delivery times and tracking didn’t work
22 November 2023
Unprompted review
I'm happy with the product
I'm happy with the product, it's price and sellers communication.
10 November 2023
Unprompted review
Great service
10 October 2023
Unprompted review
Would of been good to know where parcel…
Would of been good to know where parcel was being posted from
Thought from aus warehouse but came from the US.
So took a lot longer than expected for delivery.
1 November 2023
Unprompted review
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