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Ascotts Group Limited Reviews 

890
•
TrustScore 5 out of 5

4.9

Motor Vehicle Dealer
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Review summary

Created with AI, based on recent reviews

Considering 171 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding service and the professional, friendly staff who frequently go above and beyond. People appreciate the efficient and reliable work, often highlighting the quick turnaround times for repairs and services. Reviewers feel valued and trust the company's expertise, noting that they are kept well-informed throughout the process. Many consider it a premier, one-stop solution for their needs, often feeling like part of a family due to the welcoming atmosphere and helpful approach. No consistent negative feedback emerged from the reviews, indicating a generally positive experience for most customers. Reviewers frequently express high satisfaction, often recommending the company for its reliability and comprehensive support.

What people talk about most

Service

Reviewers consistently express high satisfaction with the service, often describing it as professional,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Customer service

Clients share positive opinions on customer service, consistently describing it as brilliant, friendly, and... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers stating that everything is... See more

Location

People report positive experiences with the location, with some considering it the best taxi garage in London... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant customer service from start to finish! All staff are knowledgeable, efficient and friendly, great facilities. I’ve always thought that if everyone provided the same level of service i... See more

Rated 5 out of 5 stars

I think we all know Ascotts are the premier Taxi garage in London friendly staff and reception work carried out to ex extremely competent levels. Always feel I can trust them once again guys thank you... See more

Rated 5 out of 5 stars

I recently had my timing belt service carried out at Ascott, and once again the service was outstanding. The waiting area is clean and comfortable, and the staff consistently go above and beyond. Spe... See more

Rated 5 out of 5 stars

My experiences at Ascotts have always given me the confidence that the whole team has my back. Problems with my Taxi have always been resolved in a timely fashion. Nice clean premises with a comfo... See more

Company details

  1. Motor Vehicle Dealer

Written by the company

Ascotts Group are the largest LEVC provider and approved taxi repair service in the South East of England. Covering new and used taxi sales, servicing and warranty repairs for LEVC vehicles as well as bodyshop repair services. We pride ourselves on being trusted by the best of London’s drivers.

Contact info

4.9

Excellent

TrustScore 5 out of 5

890 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(890)

167 reviews in the last 12 months

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Rated 5 out of 5 stars

look after customer and cab

Absolutely brilliant service from the team at Ascotts! As a longtime taxi driver, I wouldn't trust anyone else with my LEVC. From the welcoming, friendly staff on reception to the expert technicians, they are efficient, knowledgeable, and reliable. Highly recommend

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Second visit to Ascotts

Second visit to Ascotts, 400miles round trip always a warm and friendly experience thank you to Phil, for sorting my problem with my VN5 van well worth the trip for a professional service highly recommend

27 January 2026
Unprompted review
Rated 5 out of 5 stars

PerfectionAscotts is a very professional

Ascotts is a very professional
company with efficient service
from all departments Was made
welcome by the reception girls
plenty room in the waiting area
was kept up to date with work
being carried out on my Taxi
A very pleasant visit and I would
recommend Ascotts to all.
T TREGEAR

23 January 2026
Unprompted review
Rated 5 out of 5 stars

1st Classic

Having been a taxi driver for 23 years, Ascots is one of the best garages I have had the pleasure to deal with.
1st Class.👍🏽

24 December 2025
Unprompted review

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