Ascotts Group Limited Reviews 

887
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 170 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the excellent service from start to finish. Customers frequently highlight the staff as friendly, professional, and incredibly helpful, often going above and beyond to ensure satisfaction. The quality of work is consistently described as competent and reliable, with many feeling confident that their needs are met to the highest standard. Reviewers appreciate the efficient service, quick repairs, and the welcoming atmosphere, often feeling like a valued member of the family. However, some people mentioned occasional delays, such as waiting for their vehicle to be brought back from the MOT centre, which extended their overall visit time.

What people talk about most

Service

Reviewers consistently express high satisfaction with the service, often describing it as professional,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Customer service

Clients share positive opinions on customer service, consistently describing it as brilliant, friendly, and... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers stating that everything is... See more

Location

People report positive experiences with the location, with some considering it the best taxi garage in London... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant customer service from start to finish! All staff are knowledgeable, efficient and friendly, great facilities. I’ve always thought that if everyone provided the same level of service i... See more

Rated 5 out of 5 stars

I think we all know Ascotts are the premier Taxi garage in London friendly staff and reception work carried out to ex extremely competent levels. Always feel I can trust them once again guys thank you... See more

Rated 5 out of 5 stars

I recently had my timing belt service carried out at Ascott, and once again the service was outstanding. The waiting area is clean and comfortable, and the staff consistently go above and beyond. Spe... See more

Rated 5 out of 5 stars

My experiences at Ascotts have always given me the confidence that the whole team has my back. Problems with my Taxi have always been resolved in a timely fashion. Nice clean premises with a comfo... See more


Company details

  1. Motor Vehicle Dealer

Written by the company

Ascotts Group are the largest LEVC provider and approved taxi repair service in the South East of England. Covering new and used taxi sales, servicing and warranty repairs for LEVC vehicles as well as bodyshop repair services. We pride ourselves on being trusted by the best of London’s drivers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

887 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(887)

164 reviews in the last 12 months

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Rated 5 out of 5 stars

Always a welcoming smile

Always a welcoming smile, when you walk into reception, and the work that’s carried out on my Vehicle, said it could be up too 2 hours, got it back in a hour and a quarter! Well done, ASCOTTS,!!!

19 November 2025
Unprompted review
Rated 5 out of 5 stars

175 k service yesterday

175 k service yesterday, great service as always.
Sally and lilly are very friendly and efficient reception staff, Wayne and Phil in service do a fantastic job, honest approachable relia le service team.
All overseen by Matthew who does a fantastic job.
Well recommended the only garage to use in my opinion

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Major service and erad done in one day

I was due a major service and was booked in to get done on 29th. Then my erad started to make a noise so Phil, Wayne and the team managed to move things about to get both jobs done on the same day. This was all done before 4pm. Great service 😀

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Five star service. Again. And again.

I was only in there for a mid yearly MOT. As usual experience was very peaceful, the staff excellent, the price fantastic just the whole surroundings. It’s nice just to go somewhere and to be able to sit and wait knowing that the job is being done to a high standard and financially you’re not getting your pants pulled down. Thank you.

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Keep up the good work Ascotts

My experiences at Ascotts have always given me the confidence that the whole team has my back.
Problems with my Taxi have always been resolved in a timely fashion.
Nice clean premises with a comfortable spacious waiting area for the drivers.

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Really helpful and friendly staff

Really helpful and friendly staff, and professional, easy booking in . Reminder call day before. Arrived on time , hour and 30 minutes later . Diagnosed and repaired. Excellent service. Will I be back . Definitely

15 October 2025
Unprompted review

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