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Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the apartments, highlighting their cleanliness, modern design, and comfortable amenities. Many people also appreciate the convenient locations, often noting easy access to public transport and local shops, which enhances their overall user experience. However, some customers also noted issues with facilities, such as a lack of air conditioning, problems with hot water supply, or heating not working. A few other people also felt that the cleanliness was not up to standard in some areas, mentioning dust or dirty surfaces.

What people talk about most

Location

People report positive experiences with location, highlighting its convenience for accessing public transport... See more

Staff

Users describe positive interactions with staff. Many reviewers praise the hosts and staff for being kind,... See more

Facilities

Clients share ambiguous opinions on facilities. Many reviewers praise the apartments as spotless, beautifully... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the apartments as spotless,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the experience... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a wonderful stay at this apartment! It's a great location, and very easy to get anywhere in London, with both the Tube and bus stops just a short walk away. The neighborhood is lively and full... See more

Company replied

Rated 5 out of 5 stars

Clean, Comfortable, and Perfectly Located! We had a wonderful stay at Brandon’s apartment and would highly recommend it. The location is fantastic, it’s just a short walk to the train and bus statio... See more

Company replied

Rated 5 out of 5 stars

No complaints at all. The apartment was beautiful and clean, immaculate. It was conveniently located. There is parking literally 2 mins away and getting into central London very easy. We would stay ag... See more

Rated 5 out of 5 stars

A really fantastic apartment. Good sized rooms, very comfortable bedroom, and both kitchen & bathroom very well equipped. About a 5 minute (easy) walk to Vauxhall tube station. I really enjoyed... See more

Company replied


Company details

  1. Property Management Company
  2. Condominium Rental Agency

Written by the company

At Artsy Properties, we specialise in stylish and comfortable mid-term rental apartments designed for travellers, professionals, and anyone in search of a home-away-from-home. Whether you're staying for a few weeks or a few months, our handpicked spaces combine the charm of boutique living with the convenience of modern amenities. With a focus on creativity, comfort, and character, our mission is to turn every stay into a new favourite. Wherever life takes you, trust Artsy Properties to provide a place that feels just right.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

272 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended

The flat was stunning ! I actually cannot do it justice with words. Immaculately clean, stunning views and interior. 3 mins from tube to city, would definitely recommend

26 September 2024
Unprompted review
Rated 4 out of 5 stars

Generally a good stay.

Generally a good stay.
Liked : The apartment is generally nice with new furnitures and electrical appliances. The apartment manager Brandon is responsive and helpful. Location wise is generally good for those who especially wants to go central London and there’s a huge mall just few bus stops away. This area is under redevelopment so a lot of transformation is coming up. The building has good occupancy hence it’s not too quiet and there’s always security at the conceirge .
Disliked : The cleaning job needs to be improved as the cleaners for the apartment do not do much to keep the place clean enough. More initiative needed from the cleaners for the apartment. When we arrive the cleaning job was not completed and we were left disappointed . Brandon was kind to help but the management needs to train the cleaners to do a better cleaning job prior to guests’ arrival.

13 September 2024
Unprompted review
Rated 5 out of 5 stars

I recently stayed at a beautiful Airbnb…

I recently stayed at a beautiful Airbnb in Ealing, London, and I couldn't be happier with my experience. The house was stunning, and the bed was incredibly comfortable, making it a perfect place to relax after a day of exploring. The location was also very convenient, allowing easy access to local attractions. I highly recommend this Airbnb to anyone looking for a great stay in London!

27 August 2024
Unprompted review
Rated 2 out of 5 stars

Badly maintained apartment

The apartment is very spacious and the concierge staff were friendly and helpful.

However upon arrival there was no blind fitted in one of the bedrooms. Further annoyance is finding out the last guest had advised of this issue at checkout and still not fixed.

The bathroom door handle came off in my hand and I was paranoid kid about the children being stuck inside.

The other bedroom didn't have a sheet that fitted, so was coming off and made for a very uncomfotable 2 nights. Plus there were no bin liners provided despite being told to remove rubbish at checkout.

Reaction when communicating these issues on arrival was simply 'the building manager has been notified' with zero compensation or s**s given.

Overall extremely poorly maintained apartment that obviously had not had the simplest checks made prior to our arrival.

20 August 2024
Unprompted review
Rated 5 out of 5 stars

Could not recommend more!!!

An incredible place with a super host! Brandon made us feel so comfortable and welcome even before arriving, and from the moment we checked-in our stay was so great.

The airbnb looks exactly as described, the city views were amazing, the apartment was spotless and spacious, and knowing we were coming home to this was one of the nicest feelings of our whole trip!

Brandon always responded quickly and all the building staff were met the so so helpful.

We already know we’re looking forward to coming back! Thank you Brandon and the whole team for an amazing stay!

20 August 2024
Unprompted review
Rated 5 out of 5 stars

The apartment was awesome

The apartment was awesome. Plenty of room and very modern. The host was in communication throughout the stay and there for anything we needed. Safe area and pleasant staff.

3 August 2024
Unprompted review
Rated 5 out of 5 stars

5 star experience

The apartment was exactly as described. It was very comfortable for our family of 4. Close to shopping and very convenient for visiting ey tourist attractions.

Zain was very helpful and responsive. Check in was a breeze.

29 July 2024
Unprompted review
Rated 5 out of 5 stars

Amazing apartment

Amazing apartment, everything is perfect. Except the location a bit far away from the city centre. Zain always being nice. Definitely will come again!

22 July 2024
Unprompted review
Rated 5 out of 5 stars

A great time!

They have a well appointed flat. The amenities work well. The host keeps in touch and asks after the guests regularly. Systems are set and easy.

17 July 2024
Unprompted review

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