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Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the apartments, highlighting their cleanliness, modern design, and comfortable amenities. Many people also appreciate the convenient locations, often noting easy access to public transport and local shops, which enhances their overall user experience. However, some customers also noted issues with facilities, such as a lack of air conditioning, problems with hot water supply, or heating not working. A few other people also felt that the cleanliness was not up to standard in some areas, mentioning dust or dirty surfaces.

What people talk about most

Location

People report positive experiences with location, highlighting its convenience for accessing public transport... See more

Staff

Users describe positive interactions with staff. Many reviewers praise the hosts and staff for being kind,... See more

Facilities

Clients share ambiguous opinions on facilities. Many reviewers praise the apartments as spotless, beautifully... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the apartments as spotless,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the experience... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a wonderful stay at this apartment! It's a great location, and very easy to get anywhere in London, with both the Tube and bus stops just a short walk away. The neighborhood is lively and full... See more

Company replied

Rated 5 out of 5 stars

Clean, Comfortable, and Perfectly Located! We had a wonderful stay at Brandon’s apartment and would highly recommend it. The location is fantastic, it’s just a short walk to the train and bus statio... See more

Company replied

Rated 5 out of 5 stars

No complaints at all. The apartment was beautiful and clean, immaculate. It was conveniently located. There is parking literally 2 mins away and getting into central London very easy. We would stay ag... See more

Rated 5 out of 5 stars

A really fantastic apartment. Good sized rooms, very comfortable bedroom, and both kitchen & bathroom very well equipped. About a 5 minute (easy) walk to Vauxhall tube station. I really enjoyed... See more

Company replied


Company details

  1. Property Management Company
  2. Condominium Rental Agency

Written by the company

At Artsy Properties, we specialise in stylish and comfortable mid-term rental apartments designed for travellers, professionals, and anyone in search of a home-away-from-home. Whether you're staying for a few weeks or a few months, our handpicked spaces combine the charm of boutique living with the convenience of modern amenities. With a focus on creativity, comfort, and character, our mission is to turn every stay into a new favourite. Wherever life takes you, trust Artsy Properties to provide a place that feels just right.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

272 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

London trip

My stay was great. It was clean and comfortable for the most part. The neighborhood is quiet and peaceful. The host were always responsive and friendly.

14 December 2024
Unprompted review
Rated 5 out of 5 stars

Place was as described

Place was as described, hosts were great. Convenient to transportation if you choose not to rent a vehicle. Loved the place, would rent it again!

24 November 2024
Unprompted review
Rated 5 out of 5 stars

PERIVALE

I had an excellent experience at this Airbnb property. The apartment was clean, spacious, and well maintained, providing a comfortable environment throughout my stay. Host Brandon was highly responsive and addressed all inquiries promptly and professionally. I highly recommend this property to anyone visiting the area, as it offers both quality accommodations and exceptional service.

15 November 2024
Unprompted review
Rated 3 out of 5 stars

Not convenient to see London Nightlife

The 3 bedroom unit itself is nice. We had to use the same towels for our entire 3 day stay. There is no washer/dryer in the room. No housekeeping.

Not the greatest of neighborhoods for walking to the Metro. There was dog poop on the street and overturned garbage bin in front of the property where you wait for your Uber. It's about an hour to London City center by car with traffic even though the distance is close.

Communication with the property before and during our stay was extremely poor. I tried contacting the property prior to my stay via Booking.com and calling them directly. They never picked up once during once nor left a return message. Booking.com customer service was also never able to reach them. We were scheduled to check in between 3-4pm and confirmed by the property. At 5pm our room was still being cleaned for our arrival so we drooped off our bags and returned later.

For our party of 5 adults I asked the concierge for 2 extra room keys. They said that I had to contact the property owner. I messaged through Booking.com and the property approved. When I went pack to the concierge, they said no one contacted them and that they could not.

Honesty, I'm normally not a complainer. I liked the property but wish I had not stayed here.

8 November 2024
Unprompted review
Rated 5 out of 5 stars

We had an amazing stay at your place…

We had an amazing stay at your place very clean and cozy comfortable place the only issue was the trains outside was a little loud if you was to have the windows open but other then that I enjoyed this place

25 October 2024
Unprompted review
Rated 5 out of 5 stars

Had an amazing experience!

Had an amazing experience!

Needed a place to stay for me and my wife's wedding anniversary - the apartment was sooo nice and morden!

I'm ready to book again! Highly recommend!

22 August 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic

We stayed in London for a week in October. Our accommodation, "Legacy Punks by Artsy," was fantastic. It was modern and had a great view of London from the 31st floor. The staff were very friendly.
After paying, we were given tips for cheap parking near the house.
It was only 8 minutes to the tube station (Centre Line). There are also 2 shops there for daily needs (Tesco and Sailsbury).
The photos of the accommodation also corresponded to reality. This also helped us have a great stay in London.

29 October 2024
Unprompted review
Rated 5 out of 5 stars

A beautifull appartment

A beautifull appartment! Because of circumstances we needed a last minute booking in the evening.
And this was 100% worth it. Brandon was very helpfull.
The appartment was clean.
We had more than enough space for al 4 of us. A kitchen with a coffee machine, dishwasher, microwave and oven.
Perfect.

20 October 2024
Unprompted review
Rated 5 out of 5 stars

Great stay

Really lovely, spacious & convenient apartment. Hosts, Zain & Brandon were very extremely responsive, understanding & accommodating.

6 October 2024
Unprompted review
Rated 5 out of 5 stars

Amazing London pad

Gem of a property, which is super-modern, clean, tidy and well located for transport, shopping and all of the best stuff in London. The hosts were amazing and did everything to make it a great stay for us. Highly recommend for either short or longer stays.

3 October 2024
Unprompted review

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