I'm not impressed yet. Since starting this service, I have seen a significant increase in spider webs outside of my home and have had a couple big spiders inside. The Facebook community page for my ci... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We are asked if there are any specific insects/pests Aptive should spray for the day of our appointment. For example, this appointment we asked them to target Asian Beetles and Box Elder Bugs. The co... See more
Company replied
The tech was amazing - he took his time spraying all over. Then he checked for cobwebs and took them down. We had problems initially getting ahold of the company, but when we found the right phone num... See more
Company replied
We had an Aptive appointment this past Tuesday, April 14th... Stephanie was exceptional! She really set a standard for pest treatment- Hope she's able to return for future appointments! We're ver... See more
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
5251 W 73rd St, Ste C, 55439, Edina, MN, United States
- 16515657997
We overthink pests so you don't have to.
4.2
Great
257 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Eric listened well
Eric listened well, was thorough and customer service oriented. Timely and he listened well too!
20 October 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
On time, professional and addressed all of our concerns
Lorenzo arrived on time and verified what we needed and got to work. He was thorough and hit every area we needed hit. He sent photos to show that he did everything we asked. This young man deserves a raise. he makes Aptive look good. GeoS
1 October 2026
Unprompted review
Reply from Aptive Pest Control - Minneapolis
Hi George,
Thank you for giving Lorenzo such an incredible shoutout! We’re thrilled to hear he arrived on time, listened to exactly what your home needed, and followed through with a thorough service and photos of the completed work. Hearing that his professionalism and effort made Aptive look good is a compliment we’ll be proud to share with him. Thank you for recognizing Lorenzo and for trusting Aptive to keep your pest control needs handled!
-Jasmine, Aptive Care Team
Great service when they show up
Great service when they show up. Missed the whole month of August but still got charged on Sept 1st for service. had to re request they come back out said the next day then 3 days later, now not until the middle of the month. Had to call last went they charge you for winter service when they don't come out in MN during the winter. finally talked to someone that adjust our bill.will see how it goes this winter.
11 April 2026
Reply from Aptive Pest Control - Minneapolis
Hi Bruce,
We appreciate you recognizing the quality of the service when our team is there, but we understand how frustrating the missed August visit, billing concerns, and repeated rescheduling have been. Reliable service and clear communication are just as important as the treatment itself. Under the Aptive Promise, if a service is missed or incomplete, we’ll return at no charge to make it right. We’re glad your billing concern was addressed and hope we can provide a smoother experience moving forward and show you that we’ve got this handled.
-Jasmine, Aptive Care Team
communication and addressing concerns
communication and addressing concerns
28 August 2026
Unprompted review
Reply from Aptive Pest Control - Minneapolis
Hi Avis,
Thank you for highlighting the communication and attention to your concerns! At Aptive, listening to our customers and keeping you informed are important parts of delivering a service experience you can feel confident in. We appreciate your feedback and are glad to know your concerns were handled with care!
-Jasmine, Aptive Care Team
Great service
We were very impressed with the representative from Aptive Pest Control today. He was very thorough and personable.
27 August 2026
Unprompted review
Reply from Aptive Pest Control - Minneapolis
Thank you for sharing this, Nancy! We’re so glad to hear our local expert made such a great impression with his thorough and personable service. We truly appreciate you choosing Aptive and look forward to continuing to take great care of your home!
-Alexis, Aptive Care Team
Reply from Aptive Pest Control - Minneapolis
Hi Andrey,
We understand how frustrating it is to continue seeing spiders around your property when that’s exactly what you expect your service to help address. At Aptive, we want you to see meaningful results and feel confident that your pest concerns are being properly handled.
Please reach out to socialmedia@goaptive.com directly so we can review your recent service and ongoing spider activity and see how we can better address the problem areas.
-Jasmine, Aptive Care Team
I'm not impressed yet
I'm not impressed yet. Since starting this service, I have seen a significant increase in spider webs outside of my home and have had a couple big spiders inside. The Facebook community page for my city has a post about Aptive, and others are experiencing the same issues.
7 August 2026
Reply from Aptive Pest Control - Minneapolis
Hi there,
Thank you for sharing your concerns. We understand how discouraging it is to see an increase in spider webs and even find spiders inside your home after starting service, especially when you were expecting to see improvement. We also appreciate you sharing what you’ve heard from others in your community.
Please reach out to socialmedia@goaptive.com directly so we can review your Aptive service, learn more about where you’re seeing the activity, and help arrange additional attention to those areas. We’d like the opportunity to get your concerns properly handled and help you feel more confident in your service.
-Jasmine, Aptive Care Team
David arrived as scheduled and…
David arrived as scheduled and performed our treatment in a very efficient manner.
3 August 2026
Reply from Aptive Pest Control - Minneapolis
Hi Ellen,
Thank you for your wonderful review! We're thrilled to hear David arrived as scheduled and completed your treatment efficiently. Providing reliable, timely service is something we strive for with every visit. We'll be sure to share your kind words with David. Thank you for trusting Aptive to help protect your home. We truly appreciate your support!
-Jasmine, Aptive Care Team
See above
I was a bit disappointed that he was not able to treat an active paper wast nest because they can’t use a ladder. Did spray some of the wasps present.
28 July 2026
Reply from Aptive Pest Control - Minneapolis
Hi Deb,
Thank you for your feedback. We're glad your service professional was able to treat the wasps that were present, but we're sorry to hear you were disappointed that the paper wasp nest couldn't be fully addressed. We understand how frustrating that can be, especially when the nest remains active.
Please reach out to socialmedia@goaptive.com directly so we can review your account and discuss the best options for addressing the nest safely. We appreciate the opportunity to help with your concerns.
-Jasmine, Aptive Care Team
Jordan from Aptive did a good job!
Jordan from Aptive seemed to do a thorough job in treating our yard for pests. Unfortunately, I was not able to be home when he did the job. I appreciated the way Jordan kept me informed by text messages about what he was doing at my house.
30 July 2026
Reply from Aptive Pest Control - Minneapolis
We’re so pleased your visit went well and met expectations, Jeff Ronbeck! Our team strives to provide effective pest control, thoughtful communication, and respectful service as we handle your pest control needs. It’s great to know that the approach made a difference. Thank you for being part of Aptive and for your continued trust in our team to handle your pest control needs!
-Alexis, Aptive Care Team
they always ask if there is a special need to be taken care of
always lets us know what was done
30 July 2026
Reply from Aptive Pest Control - Minneapolis
Hi Kevin,
Thank you for your kind review! We're glad to hear your service professional always keeps you informed about the work performed. Clear communication is important to us, and we're happy you've had such a positive experience. Thank you for trusting Aptive to help protect your home!
-Jasmine, Aptive Care Team
I don’t think this work I still have…
I don’t think this work I still have ants & spiders on my yard. Around my house,for me is just not good enough.
23 July 2026
Reply from Aptive Pest Control - Minneapolis
Hi Susana,
Thank you for sharing your feedback. We're sorry to hear you're still experiencing ants and spiders around your home and yard. We understand how frustrating that can be, and this is not the level of results we want you to experience.
Under Aptive's Promise, we'd appreciate the opportunity to make this right. Please reach out to socialmedia@goaptive.com directly with your account information so we can review your concerns and arrange a complimentary reservice if needed. Thank you for bringing this to our attention. We've got this handled.
-Jasmine, Aptive Care Team
I had a scheduled appointment… called 3…
I had a scheduled appointment… called 3 times to confirm appointment and time, No one showed… the next day… called spoke to Grant, AI, said appointment canceled. Called my sales person, rescheduled for Saturday… service done… someone shows up on Monday, person had no idea they came on Saturday. Several text messages trying to reschedule… basically the office has know idea what was going on with my account… someone showed up again 10 days later, still know idea about my service record.
Will not be using Aptive next season.
22 July 2026
Reply from Aptive Pest Control - Minneapolis
Hi there,
Thank you for taking the time to share your experience. We're very sorry to hear about the confusion surrounding your appointments and service history. We understand how frustrating it is to repeatedly confirm appointments, experience missed visits, and then have multiple service attempts because your account information wasn't being communicated correctly. This is not the level of service or communication we strive to provide.
We'd appreciate the opportunity to review your account and investigate what occurred. Please reach out to socialmedia@goaptive.com directly with your account information so our leadership team can look into the scheduling issues, review your service history, and work toward an appropriate resolution. Thank you for bringing this to our attention. We've got this handled.
-Jasmine, Aptive Care Team
No complaints!
Communication is great, they give a heads up that the appointment is coming up and they let you know when they will arrive within a half hour. Love that they take pictures of what they have done! Very friendly and thoughtful of your property! No complaints!
21 July 2026
Reply from Aptive Pest Control - Minneapolis
Hi there,
Thank you for your wonderful feedback! We're thrilled to hear you've had such a positive experience with Aptive. It's great to know you appreciate the appointment reminders, arrival notifications, and the photos documenting the completed service. We're especially glad our team has been friendly, respectful of your property, and provided the level of care you deserve. Thank you for trusting Aptive to help protect your home. We've got this handled!
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Minneapolis
Hi Justin,
Thank you for your wonderful review! We're so glad to hear you had a great experience and that your service professional was both personable and efficient. Providing friendly, professional service while making every visit as effective as possible is what we strive for at Aptive.
We truly appreciate you choosing Aptive to protect your home. If you ever need anything between scheduled visits, please don't hesitate to reach out. We've got it handled.
-Jasmine, Aptive Care Team
Doesn’t appear that any of the cobwebs…
Doesn’t appear that any of the cobwebs around the property were treated.
4 July 2026
Reply from Aptive Pest Control - Minneapolis
Hi Daniel,
Thank you for sharing your feedback. We're sorry to hear your service didn't meet your expectations. Cobweb removal is an important part of many of our exterior treatments, and we'd appreciate the opportunity to review what occurred. Under Aptive's Promise, we're happy to schedule a complimentary reservice for ongoing covered pest concerns. Please reach out to socialmedia@goaptive.com directly so we can review your account, address your concerns, and get this handled.
-Jasmine, Aptive Care Team
Review of my monthly treatment
Stephanie was here on my monthly call, she listened to my concern about a new issue and responded with a solution. This is only my 3rd treatment as I am a new customer, but I have no spider or pests on the house, just a couple of issues in the yard, which are getting better with each visit. Thank you Stephanie, Eli and Aptive
16 July 2026
Reply from Aptive Pest Control - Minneapolis
Hi Lisa,
Thank you for your thoughtful review! We're so glad to hear Stephanie took the time to listen to your concerns and provide a solution for the new issue you noticed. It's also wonderful to know that, after just three treatments, you're already seeing such a significant improvement with no spiders or pests around your home and continued progress in the yard.
We'll be sure to share your kind words with both Stephanie and Eli. Thank you for trusting Aptive to protect your home and for giving us the opportunity to earn your confidence. We've got it handled.
-Jasmine, Aptive Care Team
We have been overcharged for this…
We have been overcharged for this month. I don’t think I will continue with them. They charged us twice the amount we agreed to. Not acceptable
8 July 2026
Reply from Aptive Pest Control - Minneapolis
Hi John,
Thank you for bringing this to our attention. We're very sorry to hear about your billing experience and understand how frustrating it is to be charged an amount that doesn't match what you expected. That's not the experience we want for our customers.
Please reach out to socialmedia@goaptive.com directly with your service address so we can review your account, verify the charges, and work toward a resolution. At Aptive, we take concerns like this seriously, and we're committed to getting this handled as quickly as possible.
-Jasmine, Aptive Care Team
We were not home on July 4th when our…
We were not home on July 4th when our service was done. The representative did take pictures of what he did.
5 July 2026
Reply from Aptive Pest Control - Minneapolis
Thank you for sharing your feedback with us, Deborah. We're glad our service professional documented the work with photos while you were away. We know it's helpful to be able to see what was completed, especially when you can't be home for the visit.
If you'd like us to stop by for a re-service to ensure all areas that need attention have been handled, don't hesitate to let us know at socialmedia@goaptive.com. Just be sure to include your service address, and a member of our team will follow up with you as soon as possible!
-Alexis, Aptive Care Team
Reply from Aptive Pest Control - Minneapolis
Hi Rick,
Thank you for your review! We're glad to hear you had a great communication experience with our team. Keeping our customers informed and making sure their pest concerns are handled is always our goal.
We appreciate your support and thank you for choosing Aptive!
-Jasmine, Aptive Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.