Appliance Centre Reviews 

5,917
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 380 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, noting the helpfulness and efficiency of the staff from initial contact to delivery. Many people appreciate the competitive pricing, often finding better deals than elsewhere, along with prompt and well-communicated delivery services. Reviewers also praise the delivery drivers for their politeness, care, and helpfulness, often providing updates and ensuring safe placement of products. However, some customers also noted issues with delivery, including unexpected delays, rescheduled dates without notification, or complete cancellations. A few other people also felt that delivery personnel were occasionally unhelpful, refused to move items beyond the entrance, or arrived as a single person for a two-person job.

What people talk about most

Delivery service

Consumers generally report positive experiences with delivery services, often highlighting helpful and... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent, quick,... See more

Product

Customers had positive experiences with product, often praising the wide range of products available to suit... See more

Price

Reviewers highlight positive aspects of price, with many customers finding competitive and good deals on... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well informed with delivery. Never used company before but saw on Which website. I would certainly use again. Unlike other companies it was free delivery. Better price than others. Was given just a 4... See more

Rated 5 out of 5 stars

Received our Rangemaster Elise within 3 days of placing the order. Could have taken delivery sooner if wanted. Great delivery guys. Great price and great after care. Had a small issue which was de... See more

Rated 5 out of 5 stars

After doing much research I found this company to be cheaper than other companies for the appliance I wanted. Their website was easy to negotiate as was their payment page. Would use this company... See more

Rated 5 out of 5 stars

Extremely efficient service. I found this company via the web and was pleased to see a contact telephone number. The phone answered immediately by Mason who explained everything in detail. Very thor... See more


Company details

  1. Appliance Store
  2. Electronics Store

Written by the company

The Appliance Centre is a kitchen appliance specialist retailer dedicated to bringing you the most complete and comprehensive range of built-in and freestanding kitchen appliances in the UK. From our base in Newark, Nottinghamshire, we offer competitive prices, a wealth of experience and outstanding customer service – as well as the biggest brand names in the world of kitchen appliances! With a gigantic range of kitchen appliances, from range cookers to refrigeration, in our huge showroom – we are sure to have what you need.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 43% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(5,917)

377 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No.1 go to for premium appliances

Great customer services, brilliant advice and the best pricing on the market for Gagganau appliances. Very flexible on delivery to tie in with kitchen installation.

Will be using again for my 2nd kitchen.

7 April 2026
Rated 5 out of 5 stars

Our falcon very expensive cooker was…

Our falcon very expensive cooker was delayed by range master, instead of arriving a week before kitchen fitting it arrived two weeks after- and our fitters fee included install and removal of old cooker, and could not be reduced as we failed to provide cooker. Nigel and all the staff were exceptional in communication with us and range master to sort it out and even arranged to unpack and install it. Things can go wrong, what matters is a quality retailer willing to sort problems out. Well done.

8 April 2026
Unprompted review
Rated 1 out of 5 stars

Do not use fitting service, trying to charge me twice!

Ordered an induction hob through Appliance Centre and paid £175 for fitting service with Kaboodle. After filling out a questionnaire, that required the knowledge of an electrician, they arranged to fit it on 13 January. They turned up and after approximately 3 minutes said they could not fit it as it needed a hard wire electrical supply and a double socket being moved. As I have a double oven hard wired I was thinking that would have been sufficient, as I am not an electrician! And why the sockets being moved? Confused, numerous phone calls were made by myself and an electrician, to the fitter, to find out what was actually needed, we got no reply! Kaboodle were also unhelpful. Messaged Appliance Centre through their website, no reply. Phoned them for a refund and was told I would be charged a callout fee, then received an email offering nothing. Have now got the supply switch fitted, so emailed Appliance Centre to arrange fitting and they want a further £175! That is not going to happen! Do not use the fitting service, you could regret it.

13 January 2026
Unprompted review
Rated 4 out of 5 stars

Bosch Dish Washer

User friendly website to place an order. Good communication from the delivery firm. The dish washer arrived on the appointed date by polite staff. Unfortunately we haven't been able to test the machine yet as the kitchen renovation has not been completed till next week. According to the document from the Appliance Centre we should report any problem on the machine within 2 days, which is rather unreasonable short time scale.

20 March 2026

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