Appliance Centre Reviews 

5,923
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 380 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, noting the helpfulness and efficiency of the staff from initial contact to delivery. Many people appreciate the competitive pricing, often finding better deals than elsewhere, along with prompt and well-communicated delivery services. Reviewers also praise the delivery drivers for their politeness, care, and helpfulness, often providing updates and ensuring safe placement of products. However, some customers also noted issues with delivery, including unexpected delays, rescheduled dates without notification, or complete cancellations. A few other people also felt that delivery personnel were occasionally unhelpful, refused to move items beyond the entrance, or arrived as a single person for a two-person job.

What people talk about most

Delivery service

Consumers generally report positive experiences with delivery services, often highlighting helpful and... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent, quick,... See more

Product

Customers had positive experiences with product, often praising the wide range of products available to suit... See more

Price

Reviewers highlight positive aspects of price, with many customers finding competitive and good deals on... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well informed with delivery. Never used company before but saw on Which website. I would certainly use again. Unlike other companies it was free delivery. Better price than others. Was given just a 4... See more

Rated 5 out of 5 stars

Received our Rangemaster Elise within 3 days of placing the order. Could have taken delivery sooner if wanted. Great delivery guys. Great price and great after care. Had a small issue which was de... See more

Rated 5 out of 5 stars

After doing much research I found this company to be cheaper than other companies for the appliance I wanted. Their website was easy to negotiate as was their payment page. Would use this company... See more

Rated 5 out of 5 stars

Extremely efficient service. I found this company via the web and was pleased to see a contact telephone number. The phone answered immediately by Mason who explained everything in detail. Very thor... See more


Company details

  1. Appliance Store
  2. Electronics Store

Written by the company

The Appliance Centre is a kitchen appliance specialist retailer dedicated to bringing you the most complete and comprehensive range of built-in and freestanding kitchen appliances in the UK. From our base in Newark, Nottinghamshire, we offer competitive prices, a wealth of experience and outstanding customer service – as well as the biggest brand names in the world of kitchen appliances! With a gigantic range of kitchen appliances, from range cookers to refrigeration, in our huge showroom – we are sure to have what you need.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 43% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(5,923)

381 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Great experience,I thought ...

Easy to deal with, responded to pre-sale query and follow-ups quickly. Order was processed and delivery arranged very quickly too, with invoice following suit. Overall, a very good experience, highly recommended.

Well that is what I thought ... until I filed a claim for missing cashback via topcashback.co.uk ...All Appliance Centre said was "TopCashback was not seen as the final referrer of the purchase." This is how it wriggled out honouring cash back. And this just has to happen with a purchase of over £2.7k. Hmm.

So this is based on my experience only, it does not mean it happens every time as I don't know. So when you deal with Appliance Centre, just be aware. Hopefully you won't end up in similar situation as me.

27 April 2026
Rated 1 out of 5 stars

Failed delivery

After spending time to determine the exact delivery day, between Cooks and Furdeco they messed this up and failed to deliver on the due day.

Follow up...... I haven't rescheduled anything, between yourselves and Furdeco you messed this up for me and I ended up with no choice but to accept next day delivery.

24 April 2026
Appliance Centre logo

Reply from Appliance Centre

Thank you for your review. We have spoken to Furdeco about this, and the failing has been wholly on their part. We take all customer complaints extremely seriously, and apologise that your scheduled delivery date has been missed. I understand you have already rescheduled for tomorrow, but should there be any issues we are here to help where possible

Rated 3 out of 5 stars

Cannot pay by credit card

I was very happy with my experience until I found out I couldn't pay for my order by credit card.
This is very frustrating for a number of reasons - I would have expected more from Appliance Centre/ Cooks & Co. I assume they don't want to pay the cc processing fees. Bad customer service in that respect when one is spending north of 7k. Disappointing.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

easy to order. Kept informed of order throughout, telephoned about delivery given a 4 hr slot on the day, delivery driver rang us 30 mins before arriving, helped unpack appliance and check no breakages . Excellent service from ordering to delivery thank you.

16 April 2026
Rated 1 out of 5 stars

Who knows…still hasn't arrived

Actually buying the item was easy and straightforward but trying to get the item delivered is an ongoing nightmare. I still have not received this item, I have no idea when it is going to arrive- having to take time off of work to do so.

14 April 2026

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