Appliance Centre Reviews 

After placing my order and being told that I could expect delivery at some point the following week... I heard nothing from them but when I enquired after two weeks, I was told that the items were, in fact, in stock and they would be delivered. I booked delivery, installation and removal of the old fridge-freezers.

Just before the delivery date I was informed that the delivery company had gone bust and they would have to be rescheduled later with another company. This new company would not be able to install the units for me. Nevertheless, I took the day off work to receive delivery as scheduled. As the day progressed and there was no sign of delivery I called in to ask, only to be told that they had forgotten to load the units onto the van and so it wouldn’t be delivered and we would need to reschedule. Wasted day off work #1!

For the rescheduled date, I was told that the delivery would be early in the day due to the driver’s route, but when it was approaching afternoon I called the delivery company and they told me that it would be between 2–6pm. Just before the office closed at 5pm I called again to check that the driver was still intending to come to me. I was then told he would be with me around 7pm! Wasted day off work #2... I could have comfortably gone about my regular day and been home in time for this.

When I wrote to The Appliance Centre to complain, I received a half-baked “apology” that was rather full of excuses and blame shifting than anything. My request to log a formal complaint was completely ignored.

Their service and lack of proper communication or client care has been utterly atrocious from the beginning through to the end, and it has taken me a month since ordering to get my fridge-freezers, despite being told one week. I would not recommend this company at all.

A good price for the bottom of the range Miele washing machine, but there were problems with the delivery. We initially paid an extra £190 for installation and removal of the old machine. However, Kaboodle, the delivery company went bust, through no fault of the supplier, and the delivery was, accordingly delayed. Moreover, the installation service could not be fulfilled, although the old machine was removed for recycling. However, an alternative delivery was arranged and a refund of £160 for the installation offered. This was slightly delayed but that may have been down to the banking system. I managed to install it with no problems myself. All in all very good service and an excellent product at, as said, a good price.

Good communication great Miele washing machine.

Excellent
From ordering to delivery

Great service and delivery... Would recommend!

A little bit of research showed Appliance Centre were offering the best price I could find online for the posh ceramic barbecue I'd been eyeing for some time. With a free cover and charcoal - and free delivery for such a heavy item - I was persuaded to put in my order. Only hitch was that the delivery was delayed due to a broken down lorry, but the communication was clear and the item arrived the following day, so my experience overall was excellent.

Excellent sales and installation service, but poor communication and third party service.

All good in product, support & delivery.

Good service and fantastic range of products in their lovely showrooms !

Excellent communication throughout from the customer service team, with great appliance selection that’s competitively priced. There was a delay with the manufacturing of the appliance- something that was made known to me very early on from Appliance centre , but the appliances arrived much earlier than expected, and delivered without issue.

Highly recommended and will use again.

Great customer service, flexibility on delivery date and prices.

A great price, excellent service keeping us informed and delivered on time. Thank you

Excellent service from the word go. Very competitive price. Very quick responses via email answering my confirmation about the product questions. Delivery was also prompt and product arrived very well wrapped. Couldn't ask for more, thanks.

Very competetive price. Easy to order. Delivered on time.

Really helpful and knowledgeable staff in the showroom, really responsive to questions, huge stock, delivered on time by the 2 loveliest men. Great experience all round.

Easy to deal with, responded to pre-sale query and follow-ups quickly. Order was processed and delivery arranged very quickly too, with invoice following suit. Overall, a very good experience, highly recommended.

Well that is what I thought ... until I filed a claim for missing cashback via topcashback.co.uk ...All Appliance Centre said was "TopCashback was not seen as the final referrer of the purchase." This is how it wriggled out honouring cash back. And this just has to happen with a purchase of over £2.7k. Hmm.

So this is based on my experience only, it does not mean it happens every time as I don't know. So when you deal with Appliance Centre, just be aware. Hopefully you won't end up in similar situation as me.

Great service and delivery, thank you!

Excellent, timely and friendly service with good communication

Very happy with my purchase and service.

After spending time to determine the exact delivery day, between Cooks and Furdeco they messed this up and failed to deliver on the due day.

Follow up...... I haven't rescheduled anything, between yourselves and Furdeco you messed this up for me and I ended up with no choice but to accept next day delivery.