Anwyl Homes Reviews 

1,806
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 521 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach, often going above and beyond to ensure satisfaction. Many highlight the excellent service, noting how issues are dealt with promptly and efficiently, from initial sales interactions to comprehensive aftercare. People are particularly impressed with the high quality of workmanship and the overall positive user experience, making them happy with their new homes. However, some customers noted concerns about build quality, citing issues like poorly installed insulation, recurring plumbing problems, and mould. A few also found customer service disappointing, mentioning downplayed issues or being asked to arrange their own contractors for warranty work.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their friendliness,... See more

Service

Customers consistently note positive experiences with service, often praising the professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness, efficiency, and... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the workmanship... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paul Higham has done an excellent job on his two visits to our property. He explained how he would rectify the identified snags and how long each part of the process to repair would take. Nothing was... See more

Rated 5 out of 5 stars

Stacey is the coordinator for our development (deva green) and she has been assisting us with our snag work. Stacey always tries to fit in last minute appointments where there is a cancellation which... See more

Company replied

Rated 5 out of 5 stars

Chris from Anwyl , along with Glynn from Bluesky plumbing were both very pleasant. They came to sort out enjoy that was rescheduled and informed me what they were doing every step of the way. Chr... See more

Rated 5 out of 5 stars

Rapid follow up and response to the snagging issues of the new build house. Special thanks to Lee for sorting out the issues in a timely and efficient manner. He was extremely helpful and explained... See more


Company details

  1. Home Builder
  2. Housing Development

Written by the company

We're Anwyl - the family home builder We started life as a woodworking business, founded by our great-grandparents over 90 years ago. By 1980, we were crafting thoughtfully designed homes for over 250 families every year These days, you’ll find us at our new offices in Ewloe, Flintshire, and Chorley, Lancashire. We now build around 800 new homes per year. Not bad considering we still give each one the family seal of approval. Drop into one of our developments for a cuppa if you’re in the area. We can’t wait to welcome you h


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 78% of negative reviews

Typically takes over 1 month to reply

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4.8

All reviews

(1,806)

497 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Deva Green in Chester

Overall happy with the quality of work which was carried out by Shane and Matt.

13 May 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Hi Pasnak, thank you for your review about our Deva Green team, Shane and Matt really appreciated it.

Rated 5 out of 5 stars

Stacey in Customer Service

Stacey in Customer Service, sorted the problem I was having with my new boiler system. Prompt response. Electrician visit. Sorted.
Excellent Customer Service.
Thank you Stacey.

6 May 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Hi Julie, thank you for this review, really glad Stacey sorted your boiler so quickly.

Rated 5 out of 5 stars

We would buy another Anwyl home for sure!

Burscough Priory Gardens site - Reservation was an easy process to go through (complimentary biscuits and coffee were a great help whilst doing the paperwork!). We were kept up to date with the whole process throughout. Plenty of time to choose options with no pressure. House was built on time which really helped our personal schedule. Big thanks to Stephanie throughout the whole process for us, prompt email replies and regular phone updates when we needed. Having been in 6 months now, we would buy another Anwyl home for sure! Any small issues/defects were promptly revolved. Thank you to the site and office team :)

21 November 2025
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Hi Bethan, thank you for this review about Priory Gardens, glad to read how helpful the coffee and biscuits were! We hope we meet you as a customer in the future!

Rated 5 out of 5 stars

Very happy with Anwyl Properties

Very happy with Anwyl . Good communication, quick response, and the job was completed on time. Professional and reliable builders throughout.

1 December 2025
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Thanks Lijo

Rated 5 out of 5 stars

Professional and courteous

Chris was really friendly and professional, he explained everything to me and gave a fantastic service

8 May 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Thank you Linzi

Rated 5 out of 5 stars

Happy customers 😀

We are so happy with our new home and especially as it's fit for purpose to cater for my two sons and myself. In particular, my eldest who is disabled. We hope this is our forever home.

8 May 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Hi Rebecca, thank you for your review, we wish you and your family many more years of happiness in your New Anwyl Home.

Rated 5 out of 5 stars

Martin Woods

Martin Woods, our Assistant Site Manager, is always so professional and friendly and seems to really take pride and care in his role. He’s extremely reliable and always carries out to the letter exactly what he promises he will do. It’s very refreshing to have such quality service, which is always delivered with a smile. Thanks, Martin and the team. x

8 May 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Hi Paula-Marie, thank you for your review about our Priory Gardens development, specifically Martin, our Site Manager. Martin really appreciated your comments, thank you.

Rated 5 out of 5 stars

Happy and comfortable.

I feel very happy and comfortable in my new home. Sarah and Jason helped me through the buying process with kindness and infinite patience. Elliot has been absolutely great sorting out the very minor problems I have encountered in the first four weeks. The house is well designed and easy to live in. I am extremely pleased. Being Welsh myself, I am delighted to be living in a property built by a Welsh company.

1 May 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Hi Sue, thank you for taking the time to leave this review about your experience at our Dalton Fields development. Diolch!

Rated 5 out of 5 stars

We had Chris Appleton come to visit our…

We had Chris Appleton come to visit our home to repair seal Chris was so friendly and polite and respected our home , he was neat and tidy and his attention to detail is amazing such a friendly person and felt comfortable with him being in our home. Thank you so much for going out of your way.

5 May 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Thanks Charlie & Gem, Chris really appreciated this review.

Rated 5 out of 5 stars

Anwyl need more people like Lee

IMPORTANT this review is for Lee Ashworth the technician, NOT for Anwyl the company , as it would be zero otherwise .
Lee came out to do a couple of jobs . As always he was courteous , clearly knows his stuff and provides exemplary customer care . Anwyl need more people like him and need to look at their technicians as the example of good customer service . Thanks Lee ....

30 April 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Hi Wendy, thanks again for this review about Lee, one of Customer Service team.

Rated 5 out of 5 stars

Repairs

Richard Nelson was very professional and helpful in resolving the issues I had at my property.

28 April 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Thanks Julie

Rated 5 out of 5 stars

Customer Care Review

Lee has attended our home on a number of occasions now to fix various snags and is alway friendly and professional! Lee always finishes jobs to a high standard and we are always pleased with the results. Our dog is also always grateful for the fuss he gets too :)

27 April 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Hi Alice, thank you for this review, we were glad to read how happy you (& your dog!) are with Lee's work.

Rated 5 out of 5 stars

Great service

We’ve had a great experience with our new build home, and a big part of that has been thanks to Faelan. From start to finish, he has been incredibly helpful, professional, and always willing to go the extra mile with any issues or snags we’ve had. Nothing has ever felt like too much trouble, and he has dealt with everything quickly and efficiently!

31 March 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Hi Jamie, thank you for this review about your experience at our Priory Gardens development. It was nice to hear how well you have been looked after.

Rated 5 out of 5 stars

Richard Nelson came around and fixed…

Richard Nelson came around and fixed our ensuite door. His work was quick and clean, he did a really good job on the door! He also fixed our front door a few months back and we’ve not had anymore issues since. He’s very friendly and also professional!

24 April 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Thanks Cristina, this review was much appreciated.

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