Anwyl Homes Reviews 

1,807
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 515 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, friendliness, and helpfulness, highlighting skilled workmanship and a respectful approach. The service is consistently excellent, with many appreciating prompt issue resolution and efficient communication, leading to overall satisfaction with their well-built and comfortable new homes. However, some customers noted concerns about build quality, reporting poor workmanship like poorly installed insulation or a lack of proper finishing. Others were unhappy with customer support, mentioning issues being downplayed or being asked to use their own contractors for warranty claims.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, friendliness,... See more

Service

Customers had positive experiences with service, often highlighting the professionalism, friendliness, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, efficiency, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the high... See more

User experience

Customers consistently note positive experiences with the user experience, often describing the buying... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paul Higham has done an excellent job on his two visits to our property. He explained how he would rectify the identified snags and how long each part of the process to repair would take. Nothing was... See more

Rated 5 out of 5 stars

Paul, Chris and Tony the Anwyl technicians visited to rectify a cracking floor in my home. They were friendly, courteous and respectful of the property. My wife and I had a meeting with a health visit... See more

Rated 5 out of 5 stars

Stacey is the coordinator for our development (deva green) and she has been assisting us with our snag work. Stacey always tries to fit in last minute appointments where there is a cancellation which... See more

Company replied

Rated 5 out of 5 stars

Chris from Anwyl , along with Glynn from Bluesky plumbing were both very pleasant. They came to sort out enjoy that was rescheduled and informed me what they were doing every step of the way. Chr... See more


Company details

  1. Home Builder
  2. Housing Development

Written by the company

We're Anwyl - the family home builder We started life as a woodworking business, founded by our great-grandparents over 90 years ago. By 1980, we were crafting thoughtfully designed homes for over 250 families every year These days, you’ll find us at our new offices in Ewloe, Flintshire, and Chorley, Lancashire. We now build around 800 new homes per year. Not bad considering we still give each one the family seal of approval. Drop into one of our developments for a cuppa if you’re in the area. We can’t wait to welcome you h


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 78% of negative reviews

Typically takes over 1 month to reply

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4.8

All reviews

(1,807)

498 reviews in the last 12 months

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Rated 5 out of 5 stars

Richard & Josh – Mill Green

Both Richard & Josh always arrive punctually, discuss and explain the best ways to resolve issues / problems – and work very well as a team together to complete any job required.

19 May 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Thanks Phil

Rated 5 out of 5 stars

My husband purchased a house at the end…

My husband purchased a house at the end of 2025 on the deva green estate. We’ve recently had all our snag work completed by the site team and we are very happy. Thank you all!

15 May 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Hi Jen, thank you for your review of our Deva Green development. We wish you many more years of happiness in your New Anwyl Home!

Rated 5 out of 5 stars

Anwyl Homes - Dalton Fields

When you buy a house, you want to have committed people in place that help sort out any snagging issues without further ado. Elliot from Anwyl was that committed person upon whom we could always rely. He was always only a phone call away when we needed his help. Great work!

22 May 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Thank you for this review about Elliot and our Dalton Fields development.

Rated 4 out of 5 stars

We have moved into Eagles Green and the…

We have moved into Eagles Green and the site is truly lovely and location is amazing! Our Longford is outstanding, the size of property inside and out is amazing and we have so much space!

We moved in Feb and we had a site manager who left the company unexpectedly which led to delayed jobs but the current site manager, Ian Tomlinson, stepped up and looked after a lot of jobs but he kept us informed every step of the way and arranged to get all our snags sorted. Tradesman were all lovely and approachable.

We had a leak on a Sunday week after we moved in (nothing major) and I raised the issue and 10 mins later a plumber showed up and fixed it.

Sales team are so lovely and very helpful!

This was our first new build and I am happy with our experience overall.

13 February 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Hi Laura, thank you for this review about our Eagles Green development. We were sorry to read about the slight delay when we had a change in our site team but glad to read Ian has sorted these for you now.

Rated 5 out of 5 stars

Happy with our new home!

We’ve had a great experience with the site team in Chester from start to finish. The customer care team have been excellent and always quick to help with any questions we had. The sales team were also very helpful throughout the whole process and made everything easy and stress-free. We’re very happy with our new home and would definitely recommend.

22 May 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Thank you for your review about our Deva Green development. It was so great to read how happy you are with your new home.

Rated 5 out of 5 stars

Exceptional support from the Sales team and site manager Ian- Highly professional and efficient

We have been in our lovely new home for three months now, and we are incredibly grateful for the amazing team here. The house is gorgeous and beyond our expectations - most importantly is the building materials, but also the layout, the landscape and even the driveway. ^.*

A huge thank to Sam and Debbie from the sales team. Throughout the entire buying process, they were both so supportive and friendly.

Since moving in, our site manager Ian has made a world of difference over the last three months. He is a hands-on manager who takes quality seriously.

He is efficient, responsible, and always ensures any issues are dealt with promptly. We are just sorting out the last few minor snags with him now, and his ongoing support has been brilliant. A big thank you to Ian and his Anwly team for their high standards and hard work!

Thank you all for making our journey so positive!

21 May 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Hi Sharon, thank you so much for taking the time to leave this review about your experience at our Eagles Green development. All our team work extremely hard to provide great service so it's great to read how much this has been appreciated. The team are really thankful for the feedback. Thank you.

Rated 5 out of 5 stars

I moved into my Anwyl home in Sep

I moved into my Anwyl home in Sep 2025. This was my second house and loved the setup of Deva Green. I dealt with Dave & Matthew who were very helpful throughout the whole process of moving in and completing snags in a quick and efficient manor. I would highly recommend buying a Anwyl home as the quality and customer service is great.

21 May 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Hi Peter, thank you for your review about our team at Deva Green. We would like to wish you many years of happiness in your New Anwyl Home.

Rated 5 out of 5 stars

Richard was an exceptional help and was…

Richard was an exceptional help and was very informative and chatty. Made the experience of welcoming him into my home to complete work so much more comfortable. The service provided was great and he solved the issue I had in a timely manner also completing the work and cleaning up afterwards.

20 May 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Hi Alisha, thank you for your review about one of our Customer Service Technicians, Richard, it was appreciated.

Rated 5 out of 5 stars

Richard Nelson from Anwyl attended to…

Richard Nelson from Anwyl attended to adjust the kickboard in the kitchen so as the dishwasher door could open.
He arrived on time and was extremely helpful (as I had a couple of other small queries) , job completed no problem

20 May 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Thanks Diane, glad to read how helpful Richard was.

Rated 5 out of 5 stars

Outstanding Service

The site team at Chester have been amazing. We’re very happy with our new home and especially thankful to Matt for resolving all the items we raised. Overall, we’re extremely pleased with the service and our new home.

20 May 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Hi Jason, thank you for your review about our Deva Green team, they really appreciated the feedback. Thank you.

Rated 5 out of 5 stars

Chester site Anwyl Homes

Really pleased with the aftercare provided by the Site Team, Matt and Shane, with going the extra mile to get everything done!

20 May 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Thanks Sylvester

Rated 1 out of 5 stars

Poor customer service

The cement sealing around the house has been done very poorly, and there are obvious gaps and unfinished areas. Because of these gaps near the roof above the front door, bees are now entering. Then I contact the customer service, they ask me to call out own contractor filling under 2 years warranty.
This is not only unacceptable workmanship, but also a potential safety and hygiene concern for my family.

I expected a much higher standard, especially for a newly built property. The current condition clearly shows a lack of proper finishing and quality control.
I would give 0 star if I can.

20 May 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Hi Zoe, we were really sorry to read your review, we don't want any of our homeowners to feel this way. When anything is reported to the aftercare team, they investigate the issue and determine if your home has a build defect, if it does we will work to resolve the issue. We're really sorry but we do not attend to issues that are not build defects.

Rated 5 out of 5 stars

Courteous and Friendly.

Tony is a pleasure to come and do the jobs needed, courteous, friendly and nothing is too much trouble.

18 May 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Thanks Stuart

Rated 5 out of 5 stars

Very grateful for the help and support…

Very grateful for the help and support from Matthew and Shane since we moved into our new build house. They have helped myself and my wife resolve all our post completion snags and now we can make our house our home! Thank you.

14 May 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Hi Adrian, thank you for this review about our team at Deva Green. We wish you many more years of happiness in your New Anwyl Home.

Rated 5 out of 5 stars

Exceptional Customer Service

My experience with Anwyl has been fantastic. The entire team, especially the sales staff and site management, went above and beyond to ensure a smooth transition into my new home. What really stands out is their commitment to aftercare; they don't just disappear once the sale is complete. It’s a professional, reliable, and caring company. I wouldn't hesitate to purchase from them again.

14 May 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Thank you so much for this review, it's great to read that the hard work from our team has really helped you settle into your New Anwyl Home. Thanks again.

Rated 5 out of 5 stars

What a fabulous job

What a fabulous job
Very conscientious worker
Excellent very happy with our new door fitted very professional
Extremely happy

11 May 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Thanks Susan

Rated 5 out of 5 stars

Excellent customer support

The customer support at the development site was excellent they were understanding and helpful and always polite. They strived to help you feel valued and ensure you had all the relevant information possible. Unfortunately I wasn't able to proceed with the final purchase from the Deva Green site but I cannot praise the Sales team enough and was particularly impressed by Linda's care and compassion at what was as difficult time for family reasons. Lovely houses completed to a high specification.

1 May 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Hi Ruth, thank you for your review, sorry you decided not to proceed with purchasing with us and best of luck for the future.

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