Anwyl Homes Reviews 1,699

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 492 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach. The quality of service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some people were dissatisfied with the quality of the build, mentioning issues like poor workmanship, damaged materials, and poorly installed insulation. A few other people also felt that the customer service was poor, citing slow responses and a lack of thoroughness in addressing issues, particularly regarding snagging and cleaning standards upon moving in.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness and efficiency. Customers... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the helpfulness and... See more

Quality

Consumers find quality to be positive, with many praising the high standard of workmanship, attention to... See more

Location

Clients share positive opinions on location, with many expressing delight about their new homes and their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Burscough Priory Gardens site - Reservation was an easy process to go through (complimentary biscuits and coffee were a great help whilst doing the paperwork!). We were kept up to date with the whole... See more

Rated 5 out of 5 stars

I feel very happy and comfortable in my new home. Sarah and Jason helped me through the buying process with kindness and infinite patience. Elliot has been absolutely great sorting out the very minor... See more

Rated 5 out of 5 stars

We have had an issue regarding a leaking waste trap from our bathroom which has caused a leak, with damage to the ceiling of the lounge immediately underneath it. Anwyl sent Paul Higham (their C... See more

Company replied

Rated 5 out of 5 stars

Nothing short of amazing. We love our new home and Steph and Kelly in the sales office at priory gardens were always so helpful in keeping us informed and so contactable for anything we needed. The pr... See more

Company replied


Company details

  1. Home Builder
  2. Housing Development

Written by the company

We're Anwyl - the family home builder We started life as a woodworking business, founded by our great-grandparents over 90 years ago. By 1980, we were crafting thoughtfully designed homes for over 250 families every year These days, you’ll find us at our new offices in Ewloe, Flintshire, and Chorley, Lancashire. We now build around 800 new homes per year. Not bad considering we still give each one the family seal of approval. Drop into one of our developments for a cuppa if you’re in the area. We can’t wait to welcome you h


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding Experience From Start to Finish

We purchased our home from Anwyl Homes in December 2025, and the entire experience has been excellent from start to finish. The whole process was seamless, with no delays whatsoever, which made what is usually a stressful experience feel smooth and well organised.
What stood out the most was their aftercare service. Any changes, minor repairs, or issues we contacted them about were attended to promptly and professionally. Their team genuinely listens to customers and responds to complaints or concerns as quickly as possible.
Overall, we are very happy with our experience and would definitely recommend Anwyl Homes to anyone looking for a reliable and customer-focused home builder.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service

My experience with Anwyl has been fantastic. The entire team, especially the sales staff and site management, went above and beyond to ensure a smooth transition into my new home. What really stands out is their commitment to aftercare; they don't just disappear once the sale is complete. It’s a professional, reliable, and caring company. I wouldn't hesitate to purchase from them again.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer support

The customer support at the development site was excellent they were understanding and helpful and always polite. They strived to help you feel valued and ensure you had all the relevant information possible. Unfortunately I wasn't able to proceed with the final purchase from the Deva Green site but I cannot praise the Sales team enough and was particularly impressed by Linda's care and compassion at what was as difficult time for family reasons. Lovely houses completed to a high specification.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Stacey in Customer Service

Stacey in Customer Service, sorted the problem I was having with my new boiler system. Prompt response. Electrician visit. Sorted.
Excellent Customer Service.
Thank you Stacey.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

We would buy another Anwyl home for sure!

Burscough Priory Gardens site - Reservation was an easy process to go through (complimentary biscuits and coffee were a great help whilst doing the paperwork!). We were kept up to date with the whole process throughout. Plenty of time to choose options with no pressure. House was built on time which really helped our personal schedule. Big thanks to Stephanie throughout the whole process for us, prompt email replies and regular phone updates when we needed. Having been in 6 months now, we would buy another Anwyl home for sure! Any small issues/defects were promptly revolved. Thank you to the site and office team :)

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Happy customers 😀

We are so happy with our new home and especially as it's fit for purpose to cater for my two sons and myself. In particular, my eldest who is disabled. We hope this is our forever home.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Martin Woods

Martin Woods, our Assistant Site Manager, is always so professional and friendly and seems to really take pride and care in his role. He’s extremely reliable and always carries out to the letter exactly what he promises he will do. It’s very refreshing to have such quality service, which is always delivered with a smile. Thanks, Martin and the team. x

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! Tony Murray fixed our doors perfectly. Very professional, fast, and friendly. Really happy with the work. Highly recommend!

7 May 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look