Andrews Property Group Reviews 

2,948
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 444 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, professional, and friendly, making interactions pleasant and productive. Property managers and agents are frequently described as approachable, genuine, and dedicated to supporting clients through every single step. People also highlight the outstanding customer service, noting that agents are quick to respond to messages and emails. Consumers appreciate the smooth and efficient user experience, emphasizing that team members keep them well-informed throughout the entire process. Reviewers emphasize that working with such a reliable team significantly reduces stress during moving and renting procedures.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that team members are consistently responsive,... See more

Service

People report overwhelmingly positive experiences with the service provided by the team. Reviewers frequently... See more

Customer service

Clients share positive opinions on customer service, highlighting professional, prompt, and friendly support... See more

Response time

Consumers find response time to be positive, highlighting that calls and emails are consistently replied to... See more

User experience

Users describe positive interactions with user experience, highlighting great support throughout letting,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were looking for house to rent around Bristol, we booked a viewing on Saturday when Harpindar at the Downend branch showed us around. She’s been on top of everything and proactively contacting the... See more

Company replied

Rated 5 out of 5 stars

Sad day having to tell Greg lines from Andrews Estate Agents Stroud, that our rental is now for sale, Greg has been amazing support and carried out his job in a professional, efficient and friendly ma... See more

Company replied

Rated 5 out of 5 stars

Right from the start Gurmit was friendly and approachable. Talking to a real person who is friendly and has a sense of humour is instantly distinguishable from someone who's operating to a script. S... See more

Company replied

Rated 5 out of 5 stars

Denise walters is my property manager who works for Andrews letting Agents. Based in the Clifton Branch in Bristol. Denise is really fantastic and so professional at her job as a property manager... See more

Company replied


Company details

  1. Real Estate Agents
  2. Condominium Rental Agency
  3. Non-Profit Organization
  4. Property Management Company
  5. Real Estate Appraiser
  6. Real Estate Rental Agency

Written by the company

There’s much more to Andrews than meets the eye >> Our business is 100% owned by Andrews Charitable Trust, a charity set up to provide oversight to the business and ensure that when profits are made the shareholder dividend paid is reinvested in charitable causes, equating to over £10m in charitable donations since the business was founded >> Ethical to the core, with a heritage of social conscience, we are, in fact, Andrews Property Group – a collection of over 300 specialists. From our 47 offices throughout the South of England we offer national reach along the M4 and M5 corridors, providing local knowledge to give you a complete offering beyond sales and lettings. When you work with one part of our business, you get the benefit and expertise of the whole >> Established in 1946, we’re veterans of the property industry, with a belief in teamwork, being upfront and working around you and your preferred ways of communication. It’s how we’re able to add value where it really matters, for our clients who often have fingers in many pies. They find our depth and breadth of knowledge refreshingly reassuring


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(2,948)

421 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Monika was absolutely transparent…

Monika was absolutely transparent helpful and followed up with all information in detail!thanks

21 May 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Dear Kay,

Thank you for your wonderful feedback! We're thrilled to hear that Monika provided you with exceptional service. Your satisfaction is our priority, and we appreciate your kind words. We look forward to serving you again in the future. Best wishes , Lisa

Rated 5 out of 5 stars

Very thankful

I’m so thankful to Martha Scott and Molly Alexander-Didcott from Andrews in Keynsham for their incredible service, experience and guidance with selling our home. They were professional, kind and caring and made the process a really smooth one. I really felt their support during stressful moments. Thank you Martha and Molly. You’ve been amazing.

12 May 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Martha and Molly. Their dedication to providing exceptional service is truly commendable. We appreciate your kind words and are delighted to have assisted you smoothly through the process. Best wishes , Lisa

Rated 5 out of 5 stars

Can’t thank Jenna and Sammi enough!

I can’t thank Jenna and Sammi enough for all their help throughout the whole process. They were both professional, supportive, and always happy to answer any questions I had along the way. They made everything so much less stressful and kept me updated every step of the journey.

I truly appreciate all their hard work and would highly recommend Jenna and Sammi to anyone looking for reliable and friendly property agents. Thank you both again for everything!

22 May 2026
Unprompted review
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Reply from Andrews Property Group

Dear Kaitlyn,

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Jenna and Sammi. Your recommendation means a lot to us, and we're glad they made the process stress-free for you. We appreciate your support!

Best regards,
Andrews Head Office

Rated 5 out of 5 stars

Amazing, smooth and quick!

We can not thank Rebekah and the team at the Downend Branch enough. We’ve been struggling to find a suitable property for my mobility needs and Rebekah has made the whole process incredibly smooth and quick (it’s not even been a week since we viewed the property to all signed, sorted and moving in next week!). We are very excited to start our next chapter in our new home 🙂 thank you!

21 May 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Dear Georgina,

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Rebekah and the Downend Branch team. It's fantastic that we could assist you so efficiently. Wishing you all the best in your new home!

Best regards,
Andrews Head Office

Rated 5 out of 5 stars

Amazing communication and help from the…

Amazing communication and help from the team at Andrews (Downend). Rebekah has been delightful during my process of looking for a property and helping me find the perfect place!

19 May 2026
Unprompted review
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Reply from Andrews Property Group

Hi Georgie, thank you for your wonderful review! We're thrilled to hear about your positive experience with Rebekah and our team at Andrews Downend. We're glad we could assist you in finding the perfect place. Your feedback is greatly appreciated! Best wishes , Lisa

Rated 5 out of 5 stars

First rate service

I received excellent service from James & Antoine at the Wallington branch. They updated me at every opportunity, listening to all my concerns and chasing my solicitor when needed. James had sold my parents house 15 years ago and his personal service is second to none. I would highly recommend both gentleman.

19 December 2025
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Dear Judith,

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with James and Antoine at our Wallington branch. Your recommendation means a lot to us. We look forward to serving you again in the future. Best wishes , Lisa

Rated 5 out of 5 stars

Am so happy with the whole team

Am so happy with the whole team. The letting team mostly cartin and her manager took an extra effort to help me set up everything. Am really happy and work with them. They pay attention to detail.

18 May 2026
Unprompted review
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Reply from Andrews Property Group

Hi Leila, thank you for your wonderful feedback! We're thrilled to hear that Cartin and the team made your experience exceptional. Your satisfaction is our priority, and we appreciate your kind words. Looking forward to assisting you again in the future! Best wishes , Lisa

Rated 5 out of 5 stars

Excellent Communication, very professional and helpful

Andrews, Wallington.
They have been brilliant with service and communication. Kept us posted all through the process. Unfortunately, it was a long journey due to various reasons and people on the other side but James Conner stood tall and kept things moving best he could.
I am very impressed with his professionalism. He is motivated, positive, helpful and prompt.
Highly recommend and thanks again James for getting this over the line.

15 May 2026
Unprompted review
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Reply from Andrews Property Group

Dear Ritesh Verma,

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with James Conner and our team at Andrews, Wallington. Your recommendation means a lot to us. We look forward to serving you again in the future. Best wishes , Lisa

Rated 5 out of 5 stars

Exceptional Support Throughout Our Move

We had a fantastic experience with Harpindar Andrews during our move. She was incredibly helpful, professional, and supportive throughout the whole process. Moving house can be very stressful, but Harpindar was always approachable, responsive, and genuinely cared about making things easier for us.

She went above and beyond to help with any questions or concerns we had and made the entire experience much smoother. We really appreciated her kindness, patience, and efficiency.

Thank you again, Harpindar, for all your help — we truly couldn’t have done it without you. Highly recommended!

14 May 2026
Unprompted review
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Reply from Andrews Property Group

Dear Mina Assad Ibrahim,

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Harpindar. Your kind words motivate us to continue delivering exceptional service. We appreciate your recommendation and look forward to assisting you in the future. Best wishes , Lisa

Rated 5 out of 5 stars

We were helped massively by Rebekah…

We were helped massively by Rebekah from Andrews in Downend, she helped me and my partner find a rented property very quickly and was such help and really friendly, and was keeping in contact constantly, thankyou.

14 May 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Hi Grace, thank you for your wonderful feedback! We're thrilled to hear that Rebekah provided excellent service in finding your rental property. Your satisfaction is our priority, and we appreciate your kind words. If you need further assistance, feel free to reach out. Best wishes in your new home!

Rated 5 out of 5 stars

I had a fantastic experience with…

I had a fantastic experience with Jessie Walters at Andrews North Cheam. From start to finish, she was professional, friendly, and incredibly helpful. Jessie kept me well informed throughout the whole process and was always quick to respond to any questions I had. Her knowledge and dedication really stood out, making everything smooth and stress-free.

I truly appreciated her support and would highly recommend Jessie to anyone looking for excellent service. Thank you again for all your help!

26 March 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Dear Aurista,

Thank you for your wonderful feedback! We're thrilled to hear about your fantastic experience with Jessie Walters at Andrews North Cheam. Your kind words and recommendation mean a lot to us. We look forward to assisting you again in the future!

Best regards,
Andrews Head Office

Rated 4 out of 5 stars

Generally satisfied with the level of service

I am generally very satisfied with the property and the service offered by Andrews Estate Agents in High Barnet. Lorna Pigott has been efficient and direct in her communication, and overall the experience has been positive.
That said, I do feel there is some room for improvement in how certain requests are handled. Not all of my requests were met with the level of clarity, or explanation I would have expected. At times, responses were very short and direct; while some clients may appreciate that style, I occasionally felt that requests were (not) met without much context or reasoning.
Overall, I am happy with the service, but clearer and more considerate communication would make the experience even better.

11 May 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Dear Zlatin ,

Thank you for your feedback and for highlighting both the positives and areas for improvement. We appreciate your insights and will work on enhancing our communication. Your satisfaction is important to us, and we hope to provide an even better experience in the future. Best wishes , Lisa

Rated 5 out of 5 stars

Shannon in the Clifton branch has been…

Shannon in the Clifton branch has been great at handling all my questions and issues with regards to being a landlord so I can’t recommend them enough. Great service as always. Thanks for the help.

11 May 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Hi Adam, thank you for your wonderful feedback! We're thrilled to hear Shannon provided excellent service. Your recommendation means a lot to us. If you need further assistance, feel free to reach out. Best wishes , Lisa

Rated 5 out of 5 stars

Sarah was most helpful in serving the…

Sarah was most helpful in serving the Section 6a notice to the tenants it was not straight forward as there were a few complications which Sarah managed to resolve but it did go right to the wire on the 30th. Well done Sarah

30 April 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Thank you, Andrew, for your feedback. We're thrilled to hear that Sarah was able to assist you effectively with the Section 6a notice. Your satisfaction is our priority, and we appreciate your kind words. We look forward to serving you again in the future. Best wishes , Lisa

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant. Very efficient and is always ready to listen - that’s what you want as a tenant. Gets the job done quickly and is willing to guide if you have any queries or questions. I do think Monika is a gem to the Andrews establishment.

30 April 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Thank you, J D, for your wonderful feedback! We're thrilled to hear about your positive experience with Monika. Your satisfaction is our priority, and we're glad she could assist you effectively. We appreciate your kind words and look forward to continuing to serve you. Best wishes , Lisa

Rated 5 out of 5 stars

Monika

Have used Andrews Barnet for many years and never had any issues. They are very good information base for me to draw on to ensure that i am always compliant. Monika is always timely and efficient in getting things done!

11 May 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Thank you, Daniel, for your kind words and continued trust in Andrews Barnet. We're thrilled to hear that Monika and our team have been helpful and efficient. Your feedback is greatly appreciated and motivates us to maintain our high standards. Best wishes , Lisa

Rated 5 out of 5 stars

I spoke with Molly and I was given…

I spoke with Molly and I was given extremely helpful and practical information. I was told I would be kept aware of anything in future that could be done to help as well.

9 May 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Thank you for your wonderful feedback! We're thrilled to hear that Molly provided you with helpful information. We look forward to assisting you in the future.

Rated 1 out of 5 stars

I brought a ground floor flat in…WARMLEY

I brought a ground floor flat in Warmley Bristol from Andrews estate agents . The staff lied to me about the property, because they had a customer from hell. I was told I don’t need a survey done. How wrong they were. The flat is covered in mould. Cracks on the outside wall, and so on. . I had to replace the bathroom and kitchen. They squeezed has much money out of me for the customer . I discovered after the sale, the vender did have the property up for sale 5 times with Andrews estate agents in longwell green Bristol. They were desperate to sale to get their commission. I am still furious from a year on wards. I will not be selling my flat with Andrews if I decide to move in the future.

8 May 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Dear Michelle Jane,

Thank you for sharing this. Please can you contact the branch team so we can complete a formal complaint investigation.

Best regards,
Alison

Rated 5 out of 5 stars

Professional Advice and Support

I have had dealings with Andrews in Winterbourne and Yate since 2009, Gurmit Kaur, is professional, helpful and efficient. I find her a delight to deal with and trust her advice.

27 March 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Dear Schofield, thank you for your wonderful feedback! We're thrilled to hear about your positive experiences with Gurmit Kaur. Your trust and satisfaction mean a lot to us. We look forward to continuing to serve you with the same professionalism and efficiency. Best wishes , Lisa

Rated 5 out of 5 stars

I am happy to express my feelings

I am happy to express my feelings. Iam really thankfull to Andrew property. Especially Sarah Robinson. Whenever I ask her for sorting out problems in my property.she is so helpfull.and also she will give replay as soon as I sent message. Good service from Andrew Property.

6 May 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Dear Honeymol , thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Sarah Robinson and our services. Your satisfaction is our priority, and we look forward to continuing to serve you. Best wishes , Lisa

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