American Holidays Reviews 202

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 199 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and extensive knowledge in crafting ideal holiday experiences. Many people highlight the seamless and stress-free booking process, often noting the quick responses and efficient handling of their requests, even for complex itineraries or large groups. The service is frequently described as excellent, with reviewers appreciating the personalized advice, attention to detail, and the ability of agents to tailor holidays to specific preferences and budgets. However, some customers also noted dissatisfaction with the follow-up support, particularly when issues arose that were outside their control, such as flight downgrades. These individuals felt a lack of urgency and customer care, leading them to question future bookings due to perceived poor handling of problems.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable, often going above and... See more

Holidays

Clients share positive opinions on holidays, with many reviewers consistently reporting great experiences and... See more

Booking process

Reviewers highlight positive aspects of the booking process, often praising the ease and simplicity of... See more

Service

People report positive experiences with service, often highlighting the helpfulness and efficiency of the... See more

Customer service

Customers had positive experiences with customer service, frequently praising agents for being attentive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always have a great experience with American Holidays. We have booked another cruise with Paula McMullen. She is excellent to deal with. Great advice. Goes over and beyond to help you pick your perfe... See more

Rated 5 out of 5 stars

Just booked holiday with Claire. She was amazing from start to finish. She gave me the quotations for our holiday and then rang the next day as agreed to discuss. She made booking our holiday so ex... See more

Rated 5 out of 5 stars

This is our 2nd time booking florida with American holidays. We had such an amazing time on our 1st holiday that we couldn't wait to book again. Paula is our agent for 2nd time, and she has been so in... See more

Company replied

Rated 5 out of 5 stars

Just booked a holiday to Cancun with Rachel from the Belfast branch. She talked through our options and suggested a few hotels. Always followed up on phone calls and emails. She went above and beyo... See more

Company replied


Company details

  1. Tour Operator
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Hotel
  5. Travel Agency
  6. Vacation Rental

Written by the company

For over 35 years, American Holidays have been creating bespoke adventures across the USA, Canada, Mexico and the Caribbean. With shops in Dublin and Belfast, we focus on creating holidays that feel special. Our team of Personal Travel Planners have decades of experience and personally visit each destination so they can provide insider tips, help you discover hidden gems and create tailor-made itineraries that match your exact needs. Our travel experts are on hand, before, during and after your holiday so you can sit back and relax with all the details taken care of. From bustling cities to quiet mountain escapes, we have a range of options to choose from. So, whether it’s a city break, a beach holiday or an outdoor adventure, we’ll make sure your next trip is unforgettable.


Contact info

4.9

Excellent

TrustScore 5 out of 5

202 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Claire was so professional and helpful…

Claire was so professional and helpful with all aspects of our booking. She listened to our requirements for our trip and gave advise on our accomadation choices and our flight selections. It was great to speak with someone who had on the ground knowledge of the areas and the sightseeing options. I could contact her when I needed to ask a question or make a change to the itinerary. I would highly recommend American Holidays for their knowledge and helpfulness. Heres to a safe successful trip now.

9 December 2025
Rated 5 out of 5 stars

A great experience!

I returned to American Holidays to enquire about a holiday I had booked but couldn’t take during CoVid.
They couldn’t have been nicer and I have now booked with them again for a trip in May.

3 January 2026
Rated 5 out of 5 stars

USA family holiday 2026

Buzzing this afternoon after confirming my American Holidays booking with sales agent Kristin Skinner. We booked a two centre NYC and Orlando November holiday for our family of four, flying from Dublin.
This was a big investment for our holiday and Kristin took good care of all our requirements, answer any questions thoroughly, giving her first hand knowledge and experiences of the hotels and attractions and flights we booked. The whole experience from the first phone call, to the emails, follow up calls, through to paying the deposit, was a very enjoyable booking experience. Requested similar quotes from other companies who just seemed to throw together standard proposals but Kristin and American Holidays felt like by far the most reputable and trustworthy partner for our needs. Really great service. If our holiday turns out to be as positive as the booking experience it’ll be absolutely fantastic all round. Many thanks Kristin. Great work.

5 January 2026
American Holidays logo

Reply from American Holidays

Thank you so much for sharing your booking experience with us at American Holidays!
We are delighted to read you enjoyed creating your holiday with Krissie.
We all wish you a wonderful trip, if there is anything else you need, don't hesitate in contacting us.
Best Wishes,
Amber
Customer Experience

Rated 5 out of 5 stars

On holiday now Asia cruise amazing time…

On holiday now Asia cruise amazing time of our lives thanks ashling and team at American Holiday best service
Thanks
John Edel

15 December 2025
Unprompted review
American Holidays logo

Reply from American Holidays

Thank you so much for sharing your experience! We are delighted to read you are having such a fantastic holiday. Enjoy the rest of your trip and safe journey home.
Best Wishes,
The American Holidays Team

Rated 5 out of 5 stars

Extremely helpful and great value

Extremely helpful and able to look at some minor changes I wouldn't have considered that directly affected the overall price.

I haven't used a travel company in some time assuming I could always find the cheapest cost myself.

I now know better

8 December 2025

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