Travel Department Reviews 5,350

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 541 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and friendly demeanor, making every interaction pleasant and informative. The holidays are frequently described as well-organized, stress-free, and enjoyable, with many appreciating the thoughtfully planned itineraries and excellent excursions. Reviewers also highlight the quality of the hotels, their convenient locations, and the delicious food provided, contributing to an overall fantastic travel experience. However, some people mentioned issues with slow service in dining rooms, poor food quality, or guides with limited knowledge in certain areas. A few customers also noted that some tours were too long and exhausting, or that the schedule was quite busy with early starts and long drives.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising guides and hotel staff for their... See more

Holidays

Customers consistently note positive experiences with holidays, often highlighting the excellent organization... See more

Location

Users describe positive interactions with location, with many reviewers highlighting the excellent and... See more

Service

Customers had positive experiences with service, frequently praising the excellent organization of trips and... See more

Quality

Consumers find quality to be positive, with many reviewers praising the excellent accommodation, facilities,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Travel Dept trip to Costa del Sol. Lovely trips inc Nerja, Malaga and Granada, olive oil tasting, Lecrin Valley, Salobrena, Frigiliana. Hotel quite comfortable with excellent food,in lovely town of Al... See more

Rated 5 out of 5 stars

The Grand Hotel Menaggio in Lake Como was amazing mainly due to the spectacular views. The hotel itself was lovely and the staff were great. Overall all of our excursions started promptly on time and... See more

Rated 5 out of 5 stars

I'm just back from one of many holidays with the Travel Dept. This holiday was to Nerja, Granada and Costa del Sol. Fabulous trip, hotel in Almunecar was amazing. Great location and facilities. Tour g... See more

Rated 5 out of 5 stars

I chose this holiday because of it's wonderful itinerary in one of my favourite countries. I was'nt disappointed. The hotel was ideally situated in Cannes. Lovely food, accomodation was great, -very... See more


Company details

  1. Tour Operator
  2. Cruise Travel Agency
  3. Cultural Tours Provider
  4. Sightseeing Tour Agency
  5. Travel Agency
  6. Travel Aggregator

Written by the company

We've been providing our customers with expertly crafted travel experiences for over 30 years. From hot spots to hidden gems, we offer guided holidays to 100s of destinations worldwide. Our holidays typically include flights, accommodation, transfers and guided excursions. We carefully plan your trip, so you experience the best holiday highlights accompanied by an expert local guide.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Beautiful country

Beautiful country, very green not unlike home, very good day trips, excellent hotel facilities.

Guide, while doing here best, had poor English and difficult to understand. Excellent hotel except for its very poor food.

21 June 2026
Rated 5 out of 5 stars

Great location

Good organization of trip. Hotel Balzoni in great location overlooking the lake- very good breakfast and
satisfactory dinner options.

14 June 2026
Rated 5 out of 5 stars

Croatia Holiday

The hotel was immaculate, a wide range of facilities, excellent food and fabulous cocktails. Every trip was very well organised, the entire holiday was completely stress free with a great range of activities and trips. It is an excellent location and our trip coincided with a three day music festival in Vodice, the range and standard of music was superb. The was an extensive range of shops selling clothes, jewellery, souvenirs and artisan products. There was a wide range of bars and restaurants to choose from with multilingual, friendly and helpful staff. Overall a fantastic holiday.

20 June 2026
Rated 5 out of 5 stars

I chose this holiday because of it's…

I chose this holiday because of it's wonderful itinerary in one of my favourite countries. I was'nt disappointed. The hotel was ideally situated in Cannes. Lovely food, accomodation was great, -very clean and well maintained.
Our tour guide had exceptional knowledge of each place we visited both when we arrived and anything interesting or relevant en route.She was very pleasant and interesing. Making sure everyone was safe crossing busy streets and offering advice on where to visit on our free times, train/ ferry times etc.

18 June 2026
Rated 5 out of 5 stars

Trip to French Riviera

Just returned from 7 nights holiday in the beautiful Cote d’Azure with the very well organised Travel Department. Booking was easy and straightforward online- updated with timely emails in order to check in for flights etc. Stayed in Eden Hotel, Cannes. Lovely location as central to browse the beautiful shops and a short 10 min stroll to the promenade and beach. Staff in hotel very welcoming, buffet breakfast delicious with plenty of choice , hotel spotlessly clean. Rooms very comfortable, however I would strongly suggest that a mirror is placed over the dressing table like piece of furniture - one dimly lit bathroom mirror not sufficient for customers sharing a twin room. Also, I do not agree that there should be a €20 per day fee to avail of the rooftop pool- should be part of the service.
Our tour kind Anke was absolutely wonderful-a real gem- such a lovely lady who looked after us all so well from pick up at airport until the day we departed. She was very informative- had all the history and information we needed for day trips to our various locations - and delivered it all with a sense of humour! Thankyou Anke and Travel Department for facilitating such a lovely holiday.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Bath too difficult to get into for…

Bath too difficult to get into for older people plus having to pay 20re to sunbathe in hotel ridiculous. Fantastic Guide, so interesting and a bit of fun, so well organised for every trip and Anna’s knowledge was a great bonus. Lovely comfy hotel and well positioned and best of all fab brekki buffet, yummy. Such a beautiful place, wud like a few more solos but great crowd

19 June 2026
Rated 1 out of 5 stars

Amalfi Coast

Amalfi Coast, TD Active, stayed at Hotel Paradiso, Castellamare Di Stabia. Meals very very poor quality, quite unacceptable. Would not recommend. Also, there were 33 people in our group, so too many for a "walking" holiday.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Laura our tour guide was absolutely.

Laura our tour guide was absolutely fantastic and looked after all our needs with a smile and laugh. Luccia was also a breath of fresh air and led us in singing Nessun Dorma during our tour.Fantastic people. The Tuscany Tour should be on everyone’s bucket list.

10 June 2026
Rated 5 out of 5 stars

The Grand Hotel Menaggio in Lake Como…

The Grand Hotel Menaggio in Lake Como was amazing mainly due to the spectacular views. The hotel itself was lovely and the staff were great. Overall all of our excursions started promptly on time and lived up to expectations. Our main guide Carol was excellent, gave just enough and clear information throughout, with a bit of humour thrown in. Our guide in Milan was also excellent as were all the drivers. Would recommend the Travel Department trips based on this, my first one with them.

18 June 2026
Rated 5 out of 5 stars

Maderia walking holiday

Very well organised, from the moment we met our guide at the airport the holiday ran very smoothly with no issues, hotel was fantastic, the bus was modern and clean, packed lunches were very good and Sergio our guide who was native to Maderia couldnt have been any better.
would gladly book another holiday with TD Travel.

17 June 2026

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