American Holidays Reviews 205

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 199 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and extensive knowledge in crafting ideal holiday experiences. Many people highlight the seamless and stress-free booking process, often noting the quick responses and efficient handling of their requests, even for complex itineraries or large groups. The service is frequently described as excellent, with reviewers appreciating the personalized advice, attention to detail, and the ability of agents to tailor holidays to specific preferences and budgets. However, some customers also noted dissatisfaction with the follow-up support, particularly when issues arose that were outside their control, such as flight downgrades. These individuals felt a lack of urgency and customer care, leading them to question future bookings due to perceived poor handling of problems.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable, often going above and... See more

Holidays

Clients share positive opinions on holidays, with many reviewers consistently reporting great experiences and... See more

Booking process

Reviewers highlight positive aspects of the booking process, often praising the ease and simplicity of... See more

Service

People report positive experiences with service, often highlighting the helpfulness and efficiency of the... See more

Customer service

Customers had positive experiences with customer service, frequently praising agents for being attentive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always have a great experience with American Holidays. We have booked another cruise with Paula McMullen. She is excellent to deal with. Great advice. Goes over and beyond to help you pick your perfe... See more

Rated 5 out of 5 stars

Just booked holiday with Claire. She was amazing from start to finish. She gave me the quotations for our holiday and then rang the next day as agreed to discuss. She made booking our holiday so ex... See more

Rated 5 out of 5 stars

This is our 2nd time booking florida with American holidays. We had such an amazing time on our 1st holiday that we couldn't wait to book again. Paula is our agent for 2nd time, and she has been so in... See more

Company replied

Rated 5 out of 5 stars

Just booked a holiday to Cancun with Rachel from the Belfast branch. She talked through our options and suggested a few hotels. Always followed up on phone calls and emails. She went above and beyo... See more

Company replied


Company details

  1. Tour Operator
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Hotel
  5. Travel Agency
  6. Vacation Rental

Written by the company

For over 35 years, American Holidays have been creating bespoke adventures across the USA, Canada, Mexico and the Caribbean. With shops in Dublin and Belfast, we focus on creating holidays that feel special. Our team of Personal Travel Planners have decades of experience and personally visit each destination so they can provide insider tips, help you discover hidden gems and create tailor-made itineraries that match your exact needs. Our travel experts are on hand, before, during and after your holiday so you can sit back and relax with all the details taken care of. From bustling cities to quiet mountain escapes, we have a range of options to choose from. So, whether it’s a city break, a beach holiday or an outdoor adventure, we’ll make sure your next trip is unforgettable.


Contact info

4.9

Excellent

TrustScore 5 out of 5

205 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

American Adventure Dresm Holiday

I always love booking my holiday through American Holidays. They take all the hard work out of planning and organising a holiday yourself. They are very knowledgeable and I just love when it’s time to book a new American holiday. My agent Kristin was so helpful and planned an amazing adventure for my next visit to U SA.

21 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing support & service from Audrey

Audrey was amazing with helping me book my flights and accommodation to New York and Nashville. She was so helpful as I told her it was my first time going to America and she explained everything so easily. Cannot recommend enough she was so patient and understanding!! Would highly recommend to book through American Holidays! -Ceri

13 October 2025
Unprompted review
Rated 5 out of 5 stars

First class...

First class.... From day one when we walked into the office in Exchequer St we were greeted with warmth and friendliness. We have been in constant communication with the agent Orlagh since then and her attention has been second to none.
The experience, knowledge and guidance Orlagh has helped us with has been phenomenal... So thank you Orlagh and American Holidays.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

All of the team we dealt with were excellent, no request couldn't be sorted. Great patience as we had to change plans a couple of times. Highly recommended. 5 star service from Shona and Amanda

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Booking with American Holidays

That was my second booking with American Holidays, I was so impressed with the first time so didn't think twice about contacting them again. Orlagh is so professional, knowledgeable and friendly, has plenty of advice. And the price was reasonable. Highly recommend this company.

21 August 2025
Unprompted review
Rated 5 out of 5 stars

I had a very pleasant experience…

I had a very pleasant experience booking my holiday, I explained what I wanted and Amanda had it sent to me in an email straight away so we could look over it,
We are very happy that our American holiday is booked,

20 August 2025
Unprompted review
Rated 5 out of 5 stars

American Holidays Dublin (Audrey)

We have used American Holidays Dublin several times over the last few years to book family , couples and girls only trips (cruises, Nashville, Vegas and Orlando) and Audrey is always amazing in helping us making everything as easy as possible , giving several options to choose from and suit our budgets. This week she has yet again helped myself and my husband with a Chicago trip would definitely recommend them and Audrey !

30 July 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look