Amber Electric Reviews 1,458

Our transition to Amber was smooth and handled professionally. It has taken longer than expected but the delay was outside the control of Amber. Communication has been prompt and helpful. We look forward to a positive relationship with a company that many of our associates have highly recommended.

Has been awesome since having sigenergy installed got 32kw in panels and 58 kw battery.Everything working amazing, had a few questions and used robot in E-Mail and things were delt with straight away.10 out of 10

Its early days , but company has great processes, it is efficient and effective and I feel very trustworthy. Staff always very helpful. Great customer focused company.

Very helpful and informative. Easy to get issue resolved.

We have only just come onboard with Amber, recommended by the supplier.
We are always kept up to date with the process and get a quick response to any question we have had.
Their FAQ support link is brilliant and easy to understand.
We are looking forward to having Smartlink up and running to get a return on our excess battery power

Cheers
Kim

I was initially a raving fan of Amber and encouraged number of people to move over to Amber. The first six months we had Amber it was fantastic getting a lot of return on investment and our feed in tariff was always a positive. Then something happened I think we may have Brad out rnerybsupplier changed to energy Australia and now we have had to pay bills for the last year without any key findings on why. Went to customer service they responded in a way but not particularly encouraging, it turns out that the Amber app doesn’t contain all of the costs in the usage tab of the application so that’s misleading. Secondly, I’ve been calculating my fit and also my charges and it’s just a straight pass through from from energy Australia which is the plan we are on. no ups and downs in FIT or charges tariff. so I’m very unhappy about that as well. I’m also unhappy about the fact that they haven’t offered solar curtailment for the goodwe inverter customers even though it is the third most popular inverter in the country. The last email from the CEO indicated that everyone has this feature. Well Goodwe customers still don’t have it. There was the ability to sign up to a Beta program but it turns out that wasn’t in existence even though I was able to fill out the application form to join. the time taken to get this resolved is another frustration and I hope this review spurs Chris the CEO to make contact.

Amber were easy to deal with, provided timely service and information, and made the switch from our old provider seamless.

I've had a great experience moving over to Amber from AGL. Still in 30 day Ai Learning Mode so looking forward to seeing how Amber performs once fully functioning.
THanks to all the guys at Amber for their fast response to my many questions. :-)

The FIT rates have been reduced massively and cost of buying energy from grid is higher. The fixed daily fees all add up to nearly $3 a day which is much higher than other providers. It is just not worth it in Tweed area, there are much better options out there. Amber is too expensive!

Customer service is great via email. Jacob was helping me thru out the process. The Amber App is great! Able to see everything and how much our electricity bill is. So happy that I followed my friend's recommendation to join Amber!!!

The team is responsive with good suggestions, information and support to my queries. No they are not immediate, but they always respond and answer what is queried. Very helpful Very glad I swapped providers

Excellent Service, Fair prices 👍

Amber Electric continues to evolve and strives to improve by adapting to the feedback provided by the user base.
My experience has been excellent.
My advice is to think hard, ask questions and learn how to best apply it in your location.

Amber electric truly is the only way to go for solar and battery energy provision.

It took 3 months for engie to do absolutely nothing, quite literally never set my solar/battery to a solar plan, amongst infinite other issues ... Amber on the other hand managed to switch me over and have me up and running in less than a week! I'm so happy in the change. I'm already bulk selling my solar to the grid when I decide to, making dollars everyday on buying low and selling high. Such an easy system.

One last thing... Bridie who helped me setup, contacted the correct energy provider, kept every cool and calm and ultimately got me the plan I wanted in days... She is one of the best admin/support helpers I've ever had the pleasure of of being supported by. Please double her salary, she's the queen of client services.

Also, whoever designed the user interface of the amber app is a bloody legend... Beautiful, interesting, easy to use... Simple. Great work!

After purchasing an existing home that had solar I installed a Battery and moved over to Amber support help me get all the apps configured and reassigned the system over to me all very easy sent me all the links and walked me through the steps

I had been paying high electricity prices for years before deciding to install solar with a battery. Even after that, my existing retailer continued charging high rates.
My son suggested I try Amber Electric. I hadn’t heard of them before and was quite sceptical, but I decided to make the switch.
The difference has been remarkable. My costs dropped almost immediately, and now my home is running almost entirely on solar energy. Even during the cloudy weather over the past few weeks, the most I’ve paid is around 50 cents per day.
Amber is very responsive and sends notifications of how to improve.

Advice was prompt and showed a good technical understanding of my problem.

My experience with Amber has been nothing but positive. The systems they have in place such as smoothpay and pricing alerts makes it easy
to manage my energy usage. This means that I can maximize my energy savings. the assistance they have given me while i was wanting to access my accrued credits impeccable. I now won't pay an account for at least 4 months.FREE POWER !!!!!!!

I understand that the interest in AMBER has multiplied rapidly which has left AMBER doing its best to keep up with the surge in inquiries and new customers.
In my case AMBER responded to and resolved my issue quickly
Good job AMBER, thank you
regards
Paul

Amber Electric has provided a quality service as the energy supplier to my home for more than 6 years. I really like the wholesale pricing structure and the accessibility of real-time information on the electricity market and my system's performance through the easy to use App.
Amber has been responsive to the few queries I have raised, including a recent error in my bill, which was rectified the next day.
I also like the referral to "mates" as a practical way to grow the business.
I strongly support the push to increase renewable power in the system through Amber.

I’m very happy for Amber to use any part of my review as part of it’s marketing and promotion campaigns.