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Alphaclinics Reviews 

391
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TrustScore 4.5 out of 5

4.5

Audiologist
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Review summary

Created with AI, based on recent reviews

Evaluating 119 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptionally fast delivery service, noting that orders consistently arrive on time and in perfect condition. People also appreciate the straightforward online ordering process, highly reasonable prices, and the efficient support team available. However, some customers also noted serious issues with delayed or entirely missing packages, alongside unresponsive communication when seeking help. Some reviewers were not happy with receiving incorrect items, missing components, or specialized products that did not function properly. Others experienced frustrating wait times when attempting to resolve stock shortages or secure proper order replacements.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the fast shipping times, prompt... See more

Order

People report positive experiences with order, highlighting the straightforward online ordering process, fair... See more

Product

Users describe ambiguous interactions with product, as experiences vary significantly. While many customers... See more

Service

Reviewers highlight positive aspects of service, consistently praising the prompt, efficient, and reliable... See more

Quality

Customers had ambiguous experiences with quality, as while many reviewers praised the excellent products and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I know it is not recommended, but I put the cooling mat in the freezer for a couple of hours. This way, I can lie or sit on it, and it goes a long way toward soothing the osteoarthritis in my hips. I... See more

Rated 5 out of 5 stars

Thank You Alpha Clinics! I am glad that I have found Alpha Clinics and the efficient ordering and posting service for my hearing aid accessories. Thank you so much. David Flower

Rated 5 out of 5 stars

Phone was answered quickly, and the person I spoke to was immediately able to identify the items I needed. Goods arrived two days later. Couldn’t realistically ask for better.

Rated 5 out of 5 stars

A convenient way for my husband to deal with after op problems. I found what was needed on your website and ordered in bulk together with disposable bags.

Company details

  1. Audiologist

Written by the company

We offer the best possible vision and hearing health care within the U.K. Bringing our renown 5* services to the comfort of your own home. ​ We pride ourselves on giving patients the energy and motivation to do the activities they want to do.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

391 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(391)

119 reviews in the last 12 months

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Rated 2 out of 5 stars

These hearing aids are more like amplifiers

I've had a problem with one of the hearing aids not working at all ,they are more of an amplifier and don't pick up on finer sounds, adjusting the volume is hit and miss,these hearing aids are nothing like hearing aids should be, so disappointed to say the least.

25 March 2026
Rated 5 out of 5 stars

Phone was answered quickly

Phone was answered quickly, and the person I spoke to was immediately able to identify the items I needed. Goods arrived two days later. Couldn’t realistically ask for better.

27 January 2026
Rated 3 out of 5 stars

AWKWARD…

The items were received on time and in good condition. Unfortunately, and something I have always found a priority, the tone and response to any enquiry.

This consisted of a call to the supplier:

He did not answer the call with any details except from an abrupt, hello. The rest of the conversation was stilted and uncomfortable.

I was surprised as I was made to feel that I was taking up his time and all I was doing was placing an order?

25 January 2026

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