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Alphaclinics Reviews 

391
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TrustScore 4.5 out of 5

4.5

Audiologist
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Review summary

Created with AI, based on recent reviews

Evaluating 119 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptionally fast delivery service, noting that orders consistently arrive on time and in perfect condition. People also appreciate the straightforward online ordering process, highly reasonable prices, and the efficient support team available. However, some customers also noted serious issues with delayed or entirely missing packages, alongside unresponsive communication when seeking help. Some reviewers were not happy with receiving incorrect items, missing components, or specialized products that did not function properly. Others experienced frustrating wait times when attempting to resolve stock shortages or secure proper order replacements.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the fast shipping times, prompt... See more

Order

People report positive experiences with order, highlighting the straightforward online ordering process, fair... See more

Product

Users describe ambiguous interactions with product, as experiences vary significantly. While many customers... See more

Service

Reviewers highlight positive aspects of service, consistently praising the prompt, efficient, and reliable... See more

Quality

Customers had ambiguous experiences with quality, as while many reviewers praised the excellent products and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I know it is not recommended, but I put the cooling mat in the freezer for a couple of hours. This way, I can lie or sit on it, and it goes a long way toward soothing the osteoarthritis in my hips. I... See more

Rated 5 out of 5 stars

Thank You Alpha Clinics! I am glad that I have found Alpha Clinics and the efficient ordering and posting service for my hearing aid accessories. Thank you so much. David Flower

Rated 5 out of 5 stars

Phone was answered quickly, and the person I spoke to was immediately able to identify the items I needed. Goods arrived two days later. Couldn’t realistically ask for better.

Rated 5 out of 5 stars

A convenient way for my husband to deal with after op problems. I found what was needed on your website and ordered in bulk together with disposable bags.

Company details

  1. Audiologist

Written by the company

We offer the best possible vision and hearing health care within the U.K. Bringing our renown 5* services to the comfort of your own home. ​ We pride ourselves on giving patients the energy and motivation to do the activities they want to do.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

391 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(391)

119 reviews in the last 12 months

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Rated 1 out of 5 stars

Do not use this company they are…

Do not use this company they are unreliable
i ordered some blood sugar test strips which i had run out of my normal supplier usually delivers within 48 hrs
following positive reviews i placed my order on 29th of April after waiting a week i had still not received anything contacting the company i was told they would look into it several days more i still had not heard anything contacting them again they said my order had lost and blamed it on royal mail then was told they could not supply my order as they were out of stock they did not offer a refund so i had to request it . i did not receive it until the 18th may
appalling service

18 May 2026
Unprompted review

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