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Allianz Insurance Reviews 

40,964
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 8,135 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the website and overall user experience simple, easy to navigate, and straightforward for policy management. Many appreciated the quick, secure online process. Reviewers also frequently praised the pricing, noting quotes were often reasonable, competitive, and sometimes lower than previous years, offering good value. However, some people were dissatisfied with customer service, specifically mentioning unhelpful online chat facilities and slow responses. A few others experienced website technical issues, such as pages crashing or failing to load. Additionally, some customers found the online-only process challenging, preferring human interaction or struggling with digital tasks.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, with many finding the app and website easy to use,... See more

Website

Customers had positive experiences with the website, finding it easy to navigate and use for tasks like... See more

Price

Clients share positive opinions on price, with many reviewers finding competitive rates and good value for... See more

Service

People report ambiguous experiences with service, with many customers expressing satisfaction, praising quick... See more

Customer service

Consumers find customer service to be negative, with many reporting difficulties in speaking to a human... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Simple, easy to access on the website. Cheaper slightly compared to others. However, the premium for compulsory excess is very high.

Rated 4 out of 5 stars

The redirects triggered automatic security precautions in firefox. Please make sure these flows work properly in secure browsers

Rated 4 out of 5 stars

Easy to follow and use. However, I did not find the tool to request a hard copy of my car insurance documents which I thought I would be able to do.

Rated 4 out of 5 stars

Great to have things done online and at the comfort of my bed. The reason for not giving 5 points is that I have to try again the next day before I could get through with payment for my car insuran... See more


Company details

  1. Insurance Company
  2. Auto Insurance Agency
  3. Home Insurance Agency
  4. Insurance Agency

About Allianz Insurance

Written by the company

Car insurance

With our award-winning Allianz Car Insurance, you’re in control. You manage your policy yourself online, so it’s fast, flexible and you can make changes without admin fees. Our Allianz level of car insurance is rated 5* by defaqto, their highest product rating, and has been awarded a Which? Best Buy 2025.

Home insurance

Like our car insurance, with Allianz Home Insurance you manage your policy yourself online and we're only a phone call away if you need to claim. Our Gold and Silver home insurance is rated 5* by defaqto, their highest product rating.

Since 1890, all around the globe, we’ve been working hard to secure people’s lives and to prepare our customers for everything life has to offer.

We’re ranked by Interbrand as the world’s #1 insurance brand and the leading global insurance and asset management brand by Brand Finance Global 500.

As one of the largest general insurers in the UK, we operate under a range of brands, including Allianz, Pet Plan, LV= and Britannia Rescue.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

41K reviews

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4.3

All reviews

(40,964)

7,820 reviews in the last 12 months

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Rated 1 out of 5 stars

Rubbish services

Full rubbish service . You can't call them you can't send them emails . In live chat not helping I sold my car from last week I want to change my car and add driver they not let me when i asking for help they told me go to your account but they blocked that section I want to change car . Please don't reply and till me send email to us that's bullsh.... t if you reply to this review write your costumer service number

16 July 2026
Unprompted review
Rated 3 out of 5 stars

Non operation link

I obtained a quote from 2 different comparison websites BUT whenever I followed the link to purchase I arrived at a page asking about optional extras whereupon the page crashed with an error message advising me to retry late. After 3 days I gave up and got a quote directly from the website. Even though it was £23 more I still proceeded albeit somewhat disappointed in the "service" I had received.

16 July 2026
Rated 1 out of 5 stars

The worst online service I have ever…

The worst online service I have ever used, went for the gold insurance filled in my bank details as required, paid the first payment from my bank which has been paid then nothing!!!! Tried to login telling me the request was empty nothing online no email no phone contact and no car insurance!!!!!

16 July 2026
Unprompted review

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