Clear information of offer ... which is appealing! Very easy to sign up Prompt confirmation of sign up It was a bit unclear how to get info on the Moving Home removalist offer ... but eventually f... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
WE HAVE JUST JOINED ALINTA THROUGH ORIGIN, PLEASE CONTACT ME IF YOUR NEED ANY VERIFICATION. ILENA SWALLOW 298 BONEO ROAD BONEO 3939 MOB 0419676379
Company replied
Fantastic service. Nice talking with a local person from Gippsland & not an overseas call room. Quick & easy to connect a service to a new property & then also switching from my current provider to Al... See more
Company replied
I phoned Alinta Energy to compare the costs of my current energy supplier with those of Alinta. Michael answered my call and was professional, respectful, and polite. He was able to build rapport... See more
Company replied
Company details
- #7 of 9 best companies in Energy Supplier
Written by the company
Switch to Alinta Energy. No Lock in Contracts. No Exit Fees. Easy online sign up. Switch today. We cover Western Australia, Victoria, South Australia, New South Wales and Queensland. Making energy more affordable.
Contact info
Perth, Australia
- www.alintaenergy.com.au
We want you to spend less on energy.
4.2
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Joining up to Alinta
I had a problem understanding the salesman he done a excellent job to get me through the procedure well done
11 June 2026
Very very difficult to understand the…
Very very difficult to understand the person on the other end of the call. Both difficult to understand and also too many people talking over the top of each other. Very frustrating, will be not using Alinta.
16 June 2026
Unprompted review
Easy sign up process.
16 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The person at Alina energy was very patient and understanding
When I rang Alina I was not put on hold for very long
15 June 2026
Reply from Alinta Energy
Hi Patrick,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
The lady that i spoke to made it so easy
12 June 2026
Reply from Alinta Energy
Hi Trish,
Thank you for taking the time to leave us your review. We appreciate you letting us know about your sign-up experience.
If you’re interested, don’t forget to activate your MyAccount login for online access to your bills and usage.
Sally
I received the service
I received the service, that I expect from a business that understand that their customers, are who make a business prosper. Thank you to your staff member who signed me up.
12 June 2026
Reply from Alinta Energy
Hi Lillian,
Thank you for your wonderful review. We appreciate you taking the time to let us know about your experience with us.
We look forward to assisting you with all your future enquiries with us.
Sally
46% and much lover daily rate was too…
46% and much lover daily rate was too good to ignore. I switched to Alinta happy and satisfied
11 June 2026
Reply from Alinta Energy
Hi Kowo,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Kind and gracious…
I wish to thank Alinta for the kind and gravy service they gave to my mother today.
Thankyou Laurance for you help and understanding . You made us feel very relaxed, it's so hard losing a loved one and changing everything, thankyou all
11 June 2026
Reply from Alinta Energy
Hi JoAnn,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Very simple and convenient process
Very simple and convenient process. No problems at all. Thank you.
4 June 2026
Reply from Alinta Energy
Hi Margaret,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
I had a lovely lady that spoke clear…
I had a lovely lady that spoke clear English that I could understand, was very polite and helpful
10 June 2026
Reply from Alinta Energy
Hi Deborah,
We appreciate you sharing your positive experience. We are so glad our team member provided excellent service.
Thanks,
Elena
The staff was friendly and helpful and…
The staff was friendly and helpful and great experience
10 June 2026
Reply from Alinta Energy
Hi Gordon Bunch,
We appreciate you taking the time to leave us a review. We are glad you had a great experience with our friendly and helpful staff.
Thanks,
Elena
I phoned Alinta Energy to compare the…
I phoned Alinta Energy to compare the costs of my current energy supplier with those of Alinta.
Michael answered my call and was professional, respectful, and polite. He was able to build rapport easily and I was confident that my questions were answered honestly and with due consideration rather than read from a script.
I am now a happy customer of Alinta for two main reasons;
1) Michael introduced me to a plan that would save me money, and
2) I spoke to a genuine person with great listening skills and a clear Aussie accent.
9 June 2026
Reply from Alinta Energy
Hi Kelley,
We are so pleased to hear about your positive experience and that we could help you find a suitable plan. It is wonderful to know our team provided excellent service and made you feel confident in your decision. Thank you for sharing your feedback.
Thanks,
Elena
the young lady was only too willing to…
the young lady was only too willing to help me and proved to be very competent at her job
9 June 2026
Reply from Alinta Energy
Hi Robert,
We are so glad to hear our team member provided excellent, competent assistance. Thank you for sharing your positive experience with us.
Thanks,
Elena
Why does thia page come up all the time…
Why does thia page come up all the time when opening my email
8 June 2026
Reply from Alinta Energy
Hi Kel,
Thanks for reaching out.
To maintain your privacy, we aren't able to discuss any account details through social media.
The easiest way to get help quickly is through our web messaging service, which can be found on the 'Contact Us' page of our website through the below link.
https://www.alintaenergy.com.au/help-and-support/contact-us
Once you're there, simply click the blue 'Chat with us' icon.
Our agents are available via web messaging Monday to Friday, 9:00 AM – 5:00 PM AEST.
Alternatively, please call our friendly customer service team on 13 37 02.
Please note: Web messaging is currently unavailable to customers in Western Australia.
For Western Australian customers, please ensure you select WA' as the state on the same page as above, then either complete the enquiry form provided or call our friendly customer service team on 13 13 58.
Thanks,
Jazzy
Very happy!
It was a Saturday morning and I was a bit stressed - six days before my settlement and hoping a connection! Cody got it all done very professionally and with a sense of humour. Relief!
6 June 2026
Reply from Alinta Energy
Hi Mark,
Thank you for such a wonderful review. We appreciate you taking the time to let us know about your experience with us.
We will be sure to pass this on to Cody for you to ensure they know to keep up the great work.
Sally
Super professional
5 June 2026
Reply from Alinta Energy
Hi Gerald,
Thank you for your review. We appreciate you taking the time to let us know about your experience.
We look forward to assisting you with all your future enquiries in the same professional manner.
Sally
The ease of the process
3 May 2026
Reply from Alinta Energy
Hi Thi,
Thank you for taking the time to leave us a review. We appreciate hearing from you about the process.
If you’re interested, don’t forget to activate your MyAccount log in for online access to your bills and usage.
Sally
Ease of use brilliant
Ease of use, I haven't had an electricity account in 2 decades, I was surprised how easy it was, other providers wanted so much information it was hard, I've had two strokes and still managed to do this myself, thankyou Alinta energy
4 June 2026
Reply from Alinta Energy
Hi Robyn,
Thanks for your review. We appreciate you taking the time to let us know about your sign-up experience and we’re so glad to hear that the experience was straightforward and simple for you.
We look forward to assisting you with all your enquiries with us in the same way.
Sally
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