Afford Rent a Car Reviews 

576
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 255 reviews, reviewers overwhelmingly had a great experience with this local company, consistently praising the overall excellence of the business. Customers frequently mention that the staff and reception teams are exceptionally friendly, polite, and professional during every single interaction. People also deeply appreciate the quick, smooth rental service, alongside clean, well-maintained vehicles offered at very affordable and highly competitive market prices. Some reviewers were not happy with occasional vehicle preparation delays, mechanical stiffness, or unexpected cleanliness issues encountered upon collection. A few consumers also mentioned strict documentation requirements, missing communication responses, or significantly higher insurance costs specifically affecting older drivers.

What people talk about most

Staff

People report positive experiences with staff, describing them as consistently courteous, cheerful, and... See more

Service

Clients share positive opinions on service, consistently highlighting the friendly, helpful, and professional... See more

Price

Customers consistently note positive experiences with price, highlighting competitive rates and affordable... See more

Product

Users describe satisfaction with product, highlighting that vehicles are in great condition, clean, and... See more

Quality

Customers had positive experiences with quality, expressing satisfaction with the excellent condition,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One day hire of van with tow bar. Van provided in good, clean condition and fully serviceable including a number plate for a trailer, hired separately. All Staff were very friendly and helpfu... See more

Company replied

Rated 5 out of 5 stars

Been a long time since I needed to hire a car (decades) so didn't really know what the "process" was. After submitting online, had a phone call to confirm what I needed (which actually needed to... See more

Company replied

Rated 5 out of 5 stars

Everyone I have spoken to/dealt with have always been excellent extremely helpful and polite. Never had a problem with their vans. I wouldn’t use anywhere else and if a friend or family member are loo... See more

Company replied

Rated 5 out of 5 stars

I have used Afford Rent A Car many times during this year, and always find them to be polite and professional. The service I have experienced is always quick and efficient. Above all else they are rel... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Afford Rent A Car provide car hire, van hire and MPV people carrier rental, in Stoke on Trent, Stafford and Crewe in Cheshire. Choose us for reliable, affordable, cheap car and van hire.


Contact info

4.8

Excellent

TrustScore 5 out of 5

576 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(576)

222 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Home removals

Great service quick and easy pick up of van friendly staff and overall good value for money

11 November 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Thanks for your comments and 5 star review which I’ll pass onto the team.

Rated 5 out of 5 stars

Great service

Great service, and friendly staff. Would recommend using these for any type of rental of a vehicle and or van.

21 November 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Thanks for your comments and 5 star review which I’ll pass onto the team.

Rated 5 out of 5 stars

Van hire

The staff were all helpful and made it all so easy. The van was clean and in good condition

15 November 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Thanks for your comments and 5 star review which I’ll pass onto the team.

Rated 5 out of 5 stars

Professionally conducted

Everything was conducted professionally without any delays. Booking, paying and picking the vehicle was fantastic.

17 November 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Thanks for your comments and 5 star review which I’ll pass onto the team.

Rated 5 out of 5 stars

Straight forward hire despite the hire…

Straight forward hire despite the hire being for my son who was over from Japan , car well turned out and good communications throughout

13 November 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Thanks for your comments and 5 star review which I’ll pass onto the team.

Rated 1 out of 5 stars

communication was not good

communication was not good , travel from oxford to get a van and last moment they said they can’t do insurance and they had my all documents so they could rang me and tell me

20 November 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

I have checked with the office and unfortunately your licence was unacceptable to our insurance company.We offered you to get another driver but unfortunately you didn’t have one.
Obviously we can’t let a vehicle on the road uninsured,so had to refuse the hire.
Please check our other reviews and you’ll see we are a very reputable company with excellent customer service.

Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service from the Stafford branch.

10 November 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Thanks for your comments and 5 star review which I’ll pass onto the team.

Rated 5 out of 5 stars

Van hire

No complaints, staff were very friendly and accommodating with a trouble free pick up in atrocious conditions.
Will definitely hire a vehicle again from you in the future.

15 November 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Thanks for your comments and 5 star review which I’ll pass onto the team.

Rated 5 out of 5 stars

Great value

Simple booking process, friendly team, very fuel efficient van, well presented with a lovely clean cab.
Great price.

11 November 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Thanks for your comments and 5 star review which I’ll pass onto the team.

Rated 5 out of 5 stars

Service from 1st phone call was amazeing

Plain ,straight forward from phone call to return was faultless.
Some of the vehicles show ware and rare but the price makes them good value

3 November 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Thanks for your comments and 5 star review which I’ll pass onto the team.

Rated 5 out of 5 stars

Mow Cop move

Made my van booking through the on line site as i normally do . The booking is so easy . I collected the van on the morning of my booking it took minutes to go through the paperwork and only a few more minutes to check over the van with a member of Affords staff . I have never had a problem and will use Afford when ever the occasion arises .

7 November 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Thanks for your comments and 5 star review which I’ll pass onto the team.

Rated 3 out of 5 stars

It could have been much better

Booking in process was long and drawn out. One can't help but feel in a digital age, license checks and document checks could be scanned in before collection day. The van must of been returned and had limited wash and check time before rehire, as I had to wait for to happen. It's a shame this isn't accounted for as it did leave me feeling like I was just part of the turnaround process. It was taking so long I took the van as it was after just a quick wetting down.

15 November 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Really sorry to hear of your dissatisfaction so please accept our sincere apologies

Rated 5 out of 5 stars

Customer Excellence at it's Best

I recently hired a rental van from Afford Rent A Car in Stafford and had an excellent experience from start to finish. The service was outstanding, the price was competitive, and unlike Enterprise (where I’ve often faced unexpected add-on costs and have been let down multiple times) Afford delivered exactly what they promised.

Phil and Debbie provide exceptional customer service, and the whole process, from booking to collection, was completely seamless. The Stafford branch team were friendly, helpful, and professional throughout. Their offer of no excess and no deposit is truly unique in the local area, and their vehicles are always in fantastic condition, ours was pristine on collection.

I’m genuinely impressed and won’t be returning to Enterprise now that I’ve found Afford. I highly recommend them to anyone needing a hire vehicle. Thank you again for the outstanding service!

12 November 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Theyre a great team there so thanks for your comments and 5 star review which I’ll pass onto them

Rated 5 out of 5 stars

The staff are pleasant and polite

The staff are pleasant and polite. We always get what we ask for if bit better in the hire car offers.

1 August 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Thanks for your comments and 5 star review which I’ll pass onto the team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look