aerialandsatelliteexpress.co.uk Reviews 

1,348
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely polite, punctual, and efficient when handling installations and repairs. Consumers appreciate the prompt responses and smooth communication, noting that technical problems are resolved quickly and cleanly. Reviewers often share that engineers explain everything clearly and leave everything working perfectly. However, some reviewers were not happy with the pricing, mentioning that services were overly expensive compared to expectations. Some people also felt that the final charges were unexpectedly high after initial quotes were given. A few consumers noted that costs could be quite burdensome for simpler tasks.

What people talk about most

Service

Customers consistently note positive experiences with service, frequently praising punctual arrivals, prompt... See more

Staff

Clients share satisfaction on staff, frequently highlighting punctual arrivals, helpfulness, and professional... See more

Price

Customers had ambiguous experiences with price, as some reviewers reported very reasonable costs and... See more

Product

People report ambiguous experiences with product, noting it functions adequately and delivers a great picture... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tim and his engineer, arrived when they said they would. They asked what I was looking to do, I explained that I wanted all the old cables removing from the property and to have 3 new arials insta... See more

Company replied

Rated 5 out of 5 stars

Due to bad interference on our television sets, we contacted Aerial Express. They replied immediately, saying that an engineer would call us the following morning, giving a time slot. The engineer ar... See more

Rated 5 out of 5 stars

Very efficient company. After I asked for a quote I got an almost immediate. phone call telling me an enineemn would contact me in the morning to arrange coming out to give an estimate. A very job was... See more

Rated 5 out of 5 stars

Young man was very friendly and proceeded to fully explain the solution to my ongoing problem of losing channels on my freesat. He proceeded to fix the problem in 5 minutes which amazed me but really... See more

Company replied


Company details

  1. Satellite Communication Service
  2. Gutter Cleaning Service
  3. Locksmith
  4. Security System Installer
  5. Telecommunications Engineer

Written by the company

Aerial & Satellite Express directly employ highly skilled Aerial & Satellite repairs services installers who are local to you. Because they are local, they are on hand to provide a broad range of digital television services usually within hours of your telephone call, and more importantly, have in-depth knowledge of your area and signals being received for services such as Freeview, Freesat, Sky or a range of satellite systems. WHY USE Aerial & Satellite Express ? > All Aerial & Satellite Express Installers Have Years of Experience > Local Installers, With Indepth Knowledge of Your Area > Full Public Liability Insurances & Our Aims > Quality Materials & Tools To Ensure The BEST Installation > Price Match – We Will Match Any Quote On A Like For Like Basis* > SAMEDAY SERVICE – Usually Within Hours Of You Initial Contact!!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.5

All reviews

(1,348)

68 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service with the engineer

Excellent service with the engineer who attended, he was punctual, attentive to our needs and worked quickly and efficiently, cleared up after himself and set up the aerial and our free set box. Very pleased.

8 March 2025
Unprompted review
Rated 5 out of 5 stars

Television Booster

Engineer came out to help me resolve a problem with my loss of programs with my television and found that I had to keep my aerial booster on at all times and that should solve my problem.

8 April 2025
Unprompted review
Rated 5 out of 5 stars

Friendly prompt service from reception …

Friendly prompt service from reception to fitter came when they said they would kept intouch with us if they were delayed would highly recommend I phoned others in our area they either didn't reply to my message or didn't turn up great service thankyou

23 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent next day service.

Excellent next day service to have old satellite dish replaced. Was given the option of repairing it, but chose to replace it.
This is the second time I have used this Company, and I can thoroughly recommend them, an excellent price, and left the premises clean and tidy.

19 March 2025
Unprompted review
Rated 1 out of 5 stars

A pensioner friend called out this…

A friend called out this company today. He is suffering from early stage dementia so his daughter was at home during the visit. Turns out the tv just needed tuning and some wiring had been done wrong by the gentleman who wasn't sure what he was doing.wiring was put in right place and tv tuned .no other work done.The time was taken up by the tv guy being unable to find the ariel point,(behind the curtain).£78 for this !! A so called diagnostic test and tuning in a telly.oh and no receipt, it will be in the post I suppose. This service was provided by the company, and the job was in townhead Glasgow. Be advised of their outrageous charges.
Now this company are looking for more information, why don't you believe this is a genuine review?
You know fine well it's genuine, how many jobs did you do in townhead yesterday?I have supplied the phone number, the name,and also the address,,couldn't supply a receipt as they didn't provide one,the bill was paid by bank card.Not a bad payment for 5mins work, the rest of the time was spent chatting and searching, both inside and out looking for the elusive ariel point,it's behind the curtain .plus there was no information given as to call out or service charge or estimate given.
Update,happy to bring this to your attention. Hopefully you will ensure this never happens again, totally unacceptable.

28 April 2025
Unprompted review
aerialandsatelliteexpress.co.uk logo

Reply from aerialandsatelliteexpress.co.uk

Dear Sir,

We sincerely apologize for the inconvenience and frustration you experienced with our service.

Please contact our customer service team at your earliest convenience so we can make this right.
Please contact us on 0300 373 0726.

Thank you for bringing this to our attention.

Sincerely,
Aerial Express

Rated 5 out of 5 stars

Excellent service

I contacted the company in the morning. By the afternoon Alma the engineer arrived and gave me excellent advice. This resulted in a new aerial being installed in my loft, the old aerial was removed from the roof and taken away. Amazing service!

21 February 2025
Unprompted review
Rated 4 out of 5 stars

TV AERIAL

Engineer arrived on time. Very friendly. Did a good job and solved the problem. I now have a great tv picture.
Only reason for 4 star and not 5 star was cost. I thought it was very expensive.

11 February 2025
Unprompted review
Rated 4 out of 5 stars

Engineer very knowledgeable

Engineer very knowledgeable , friendly and helpful. Carried out the work and explained how to use equipment supplied. Was a bit expensive, more than I thought it should cost. But they were prompt in coming to my address and brought solutions to our problems.

11 February 2025
Unprompted review
Rated 1 out of 5 stars

Great company if you’re looking to…

Great company if you’re looking to spend two days sitting at home waiting. Scheduled visit for Saturday - ‘we’ll call between 8 and 9 to give a time’. Didn’t. Called them back - ‘we’ll be out between 2 and 5’. Nope. Call just before 5 from them - will need to reschedule Monday, will call between 8 and 9. Nope. Message lunchtime - will be out between 4 and 5. Nope. Call at 4.45 - Will need to be tomorrow. Guess what? Go do one and waste someone else’s time. Avoid like the plague

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service from the two engineers who visited on Wednesday to resolve our satellite dish problem. Both were vary professional & recommended replacement of the dish & LNB as the original was many years old. Problem resolved & a very happy customer. Thanks

5 February 2025
Unprompted review
Rated 5 out of 5 stars

All systems go.

A very professional company.David our Engineer was very knowledgeable and completed the work required in record time and to a high standard.Happy to leave his mobile number in case of any problems.We were kept informed all the way at what was a very busy time due to severe winds.We have suffered from poor reception for several years due to the age of the house but all televisions are showing an excellent picture .Well done!

5 February 2025
Unprompted review
Rated 5 out of 5 stars

Good service picture perfect

I have had very poor reception in my home for over a year. Called and got an appointment within a few days. Got a call from Jim informing me he was on his way.
He fixed my aerial and improved the reception.
Very pleased.

5 February 2025
Unprompted review
Rated 5 out of 5 stars

Speedy service!

Called on Sunday afternoon and was given an appointment for Monday between 10.00am and1.00pm. Colin called me when he was leaving his previous job and advised that he'd be with me within about 15 minutes. He duly arrived just over 10 minutes later and quickly determined that the problem was a faulty mast-head amplifier. Within about a further 15 minutes he had installed a replacement and demonstrated to me the improvement in the signal strength. Can't praise Colin enough. He demonstrated, using his box of electronic tricks, the signal strength before and after he had completed his work and cleared up after himself. Would highly recommend this company.

13 January 2025
Unprompted review
Rated 5 out of 5 stars

Good service

Arrangements made over a weekend with very stormy weather. Appointment on the Monday. Phoned to let us know when to expect engineer. Arrived as expected. Job completed - no fuss. Many thanks.

27 January 2025
Unprompted review
Rated 5 out of 5 stars

i thought the experience was good

23 January 2025
Unprompted review
aerialandsatelliteexpress.co.uk logo

Reply from aerialandsatelliteexpress.co.uk

Dear Sir/Madam,

Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.
Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.

Warm regards,
Aerial Services

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