Mike Harris Aerial & Satellite Reviews 

I would not waste my time dealing with this company and advise anyone considering them to be aware of my experience. I initially made contact on Friday 4th September and was informed by an assistant that I would receive a phone call the following morning between 8-10 to arrange a visit to quote for a Tv Bracket Installation. I never received this call, and called again on Wednesday 9th September to arrange again. I explained the circumstances surrounding the previous correspondence and I was informed that my enquiry had been missed!! Giving them the benefit of the doubt, I arranged the appointment again and was informed as before that I would receive a call between 8-10 the following day for an engineer visit and quote. Once again, no phone call. I then proceeded again to make contact with them to get an explanation and received no definite answer from an advisor. I was then contacted on the 15th September by The Customer Service Manager about the review that I originally placed on The 9th September outlining my experience with them. He proceeded to explain the reasons why my 2 appointments were not actioned and offered me a Goodwill Gesture of £100 on the condition I removed my original review from The 9th September. I did not do a review for the sake of it and certainly wasn’t expecting any kind of response. He explained that all phone calls had been listened to and there was no excuse with the evidence. I accepted this offer and Bank Details were given for the gesture. I was informed this would be done almost immediately. I removed the review within the hr. Today the 17th September the Goodwill Gesture has still not been given. I called the company today at 9.41 and was informed it would be dealt with. I then had to chase again at 14.42 where I was put through to the Customer Service Manager. He assured me he would chase this up and call me back !!! Nothing !!! I would honestly say this Company is a shambles and liars

Had a digital connectivity problem I could not resolve - every time I switched on new TV I had to disconnect/reconnect HDMI cable to Sky box. Engineer came, “fixed” it - it worked until I tried to turn it on the next day then the same problem returned. I was told engineer would return. Engineer phone me night before saying “I told you this problem may return you need to unplug/plug back the HDMI cable (exactly the problem they were called to fix) - I can’t do anything else! Made contact and complained but no one came back to me. Paid £102 for the pleasure - no estimate given, told wrong amount (engineer didn’t say VAT would be added) Appalling service. Find a good local TV person - wish I had. Managed a work around but sadly my 95 year old husband cannot cope with the techy steps so cannot use TV unless I am home.

Requested a visit for a quote and was told an engineer would call to arrange. On the day received a call stating the engineer was off sick but would call the next day between 8-10am to arrange visit. No call was forthcoming so I called, only to be told that the engineer was off today. I won't be using this company as first impressions don't fill me with confidence. Very poor!

Phoned this morning was told an engineer would come out this afternoon to give me a quote and if it was a reasonable price to go ahead and install a new aerial and to set up my tv, waited in all afternoon and even moved furniture so it would be easier for the engineer (bearing in mind I'm also a pensioner living alone) no engineer came and no phone call to say they wouldn't be coming, thanks for that.

I rang one day and they could have come that day.I suggested the next day and they rang to let me know they were coming.The gentleman who came was knowledgeable, told me exactly the problem and had it fixed really quickly.Excellent service Thankyou.

I'm quite confused over the price I paid for a replacement LNB for our satellite dish. Since then I have looked online for an average price and it states the cost would be 80 - 100 pounds for part and fitting by a professional? I paid him 265 ?

Same day service, very polite and friendly engineer who resolved the issue quickly and very tidy in his work.

Installed my Ariel with great service and very professional company would recommend

£250 charge for my TV bracket install! Thats even with me supplying my own TV bracket! I feel that they took advantage of me being home alone, female, and charged me a ridiculous amount of money.

When the installer arrived, he told me that the TV bracket I purchased wasn't up to scratch and he wanted to sell me his one. I told him that I'd research TV brackets, and that mine was the most suitable for my install, he then changed his view on it and agreed that it was an excellent choice.

After the install and speaking with family members who were also shocked at the cost, I contacted the company in their call centre to discuss this. They advised me that it would be investigated and I would get a call back but this never happened. I am unsure how they can condone this when they drilled 10 holes into my wall in total, and didn't scan the wall for timber battens etc.

Engineer polite and professional would recommend.

Prompt attendance by installer. Accepted quote as given. Work finished and tidied up. Happy with your service.

Very good ………

I am incredibly disappointed with the service and pricing of this company. I phoned ahead and was explicitly told a technician would come to my flat to provide a free estimate.When the technician arrived, the only issue was connecting a lead between my TV and Sky box. I provided the cable myself. The entire process took less than five minutes, and the TV was working perfectly.Despite being promised a free estimate, I was hit with a shocking charge of over £90 for five minutes of basic plugging-in. I feel completely misled by the information given over the phone and deeply overcharged for the actual work done. I do not recommend using this service if you expect honest pricing.

i booked these jokers for my 73 year old mum at 9:00am this saturday. they waited 6 hours to cancel leaving my mum without tv for the full weekend. very poor service, unreliability at its finest

Very Polite,Extreme Funny, It Was A Pleasant To Have Larry Fixing My Aerial To Have TV In My Bedroom. He's Welcome anytime. Very helpful , Explained Everything , Gave Excellent Advice. Would Recommend To Anyone. Best In The Business. A Pleasure A+++ 100%

Called and they were very quick in getting me a response. Their representative came out the following day and explained the problem and agreed a price and the work was done. On reflection I do think that the job was overpriced as I did some research after the job was done, which I should of done before, to find that similar works with other providers would have been considerably less. Before being sucked in to a price you may think is reasonable please do your research before hand so you don’t get caught out like I was.

Very quick to respond to my online request for a quotation. When Kevin arrived the following day I was expecting him to give us a quote and then an idea of when he would be able to do the job. Instead he gave us a quote and said he could do the job right there and then if we accepted. We did and he'd fitted us a roof aerial and TV point in the living room in less than an hour. He was a really pleasant guy who did a great job - what more could anyone ask for! Other than the fact that he'd driven up from Dumfries that morning (a four and a half hour drive) in order to make it so that we would not miss out. Above and beyond - a first class service.

I waited several hours and they didnt' turn up. Chased by phone and was promised that they would turn up later today as the person making the first booking had booked the wrong day. Rang again as head nothing further. Turned out they can't come out today after all. No courtesy call. No apology. Nothing.

It took a couple of days for the company to send someone but the engineer that did the job was very helpful and good.

Such a friendly knowledgeable technician. Sorted a dodgy signal and most importantly found the problem and showed me the corroded connections… well it was 28 year old!
More expensive than I expected but as per quote but you pay for knowledge.
Same day service