aerialandsatelliteexpress.co.uk Reviews 1,311

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and professional approach, often highlighting their efficiency and expertise. Many people found the service to be excellent, noting quick response times and thorough work, with engineers explaining the process clearly at each stage. However, some customers were dissatisfied with the pricing, finding it to be more expensive than anticipated or even excessive for the work performed. A few other people also felt that communication regarding appointments and response times could be improved, with instances of engineers arriving late or not showing up as promised.

What people talk about most

Service

Customers had positive experiences with service, often praising the punctuality and efficiency of engineers.... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the engineers for being... See more

Price

Consumers find price to be ambiguous. While some reviewers found the cost reasonable and not excessive for... See more

Customer communications

People report ambiguous experiences with contact. Customers frequently mention having to chase the company... See more

Response time

Clients share ambiguous opinions on response times. Some customers report immediate replies and prompt... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was promised a visit the same day but that didn't happen and it was rebooked for the following morning. He called and said he couldn't come till the afternoon, but after I said we would be out he ma... See more

Rated 4 out of 5 stars

Great service from initial phone call to work carried out. Engineer very helpful and experienced. Explained everything along the way so as to ensure we understood . He arrived on time was very res... See more

Rated 4 out of 5 stars

We are a residential home and we had problems with all our TV;s we called this company and they were here in an instant, it did take a couple of visits to get it right but their engineers were very f... See more

Rated 5 out of 5 stars

Due to bad interference on our television sets, we contacted Aerial Express. They replied immediately, saying that an engineer would call us the following morning, giving a time slot. The engineer ar... See more


Company details

  1. Satellite Communication Service
  2. Gutter Cleaning Service
  3. Locksmith
  4. Security System Installer
  5. Telecommunications Engineer

Written by the company

Aerial & Satellite Express directly employ highly skilled Aerial & Satellite repairs services installers who are local to you. Because they are local, they are on hand to provide a broad range of digital television services usually within hours of your telephone call, and more importantly, have in-depth knowledge of your area and signals being received for services such as Freeview, Freesat, Sky or a range of satellite systems. WHY USE Aerial & Satellite Express ? > All Aerial & Satellite Express Installers Have Years of Experience > Local Installers, With Indepth Knowledge of Your Area > Full Public Liability Insurances & Our Aims > Quality Materials & Tools To Ensure The BEST Installation > Price Match – We Will Match Any Quote On A Like For Like Basis* > SAMEDAY SERVICE – Usually Within Hours Of You Initial Contact!!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent Service

Due to bad interference on our television sets, we contacted Aerial Express. They replied immediately, saying that an engineer would call us the following morning, giving a time slot.
The engineer arrived on time. After finding the problem he set about doing everything necessary to get our televisions back to normal. He was excellent. Never stopping until he sure all was okay. Highly recommended!

29 April 2026
Unprompted review
Rated 5 out of 5 stars

The engineer was polite and arrived…

The engineer was polite and arrived within the timeframe he provided.
CHecked system and also areas other aerial engineers missed, identified an issue and made sugegstions to rectify the issues. The rectifcations were expediated quicklky and the problem identified of one channel not receiving signal. Price was not excessive for the work

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Perfect televisions again.

We had Carlos looking into why our televisions were pixelating so much suddenly. He did a thorough job checking the tvs, in the loft and the aerial on the roof. He installed a new aerial, checked everything again and it’s now perfect. Thanks Carlos because now retired we watch more television and now we can again.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Engineer professional and friendly

Engineer was a lovely chap. He was professional and explained what the issues were and how they were rectified. Considering the mayhem and mess the previous home owners left the wiring in the engineer was careful to rewire but professionally

28 April 2026
Unprompted review
Rated 5 out of 5 stars

I had a problem with getting a signal…



I had a problem with getting a signal on the TV. Found this number. I was told that someone would be out today. 1 hour and 14 mins later I had a call to say to expect a visit within 10 mins. The expert had to fit a LNB attachment. Works perfectly 👌

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Engineer called ahead to let me know when to expect him and arrived on time. Was informative about what he was doing, what the problem was with my aerial and clear about what needed to be done and the cost involved. Engineer was friendly and polite. I now have perfect TV reception. Very happy, can't fault the service.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Aerial removal

Alma arrived on time he was very friendly polite and professional.
He did a good job exactly what I needed done. Efficient fast service.
Would definitely recommend.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Called in the morning and had a visit…

Called in the morning and had a visit same day with work done on new Ariel, everything was explained and went through the cost ( which was reasonable) really happy and would recommend the guys who came were fantastic, they worked while we had fork lightning and hail stones. Thank you

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service once again

Excellent service once again
Engineer came to my caravan to reset the signal due to heavy storms
Great work great picture very happy
Will definitely recommend to other caravan owners on the park

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, arrived when agreed. Identified the problem and gave a quote for works before going ahead and fixing it. Work even has a years guarantee which is reassuring.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Very efficient company

Very efficient company. After I asked for a quote I got an almost immediate. phone call telling me an enineemn would contact me in the morning to arrange coming out to give an estimate. A very job was done by a frendly and informative engineer. More expensive than I hoped for

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

The engineer turned up on time and kept me fully informed of what he was doing. He did a brilliant job & cleaned everything up when he was finished, everything working in order…..

30 March 2026
Unprompted review

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