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Advantage Finance Reviews 

6,271
•
TrustScore 5 out of 5

4.9

Financial Institution
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Review summary

Created with AI, based on recent reviews

Considering 1,342 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being extremely helpful, kind, and professional when handling payment queries, schedule changes, or unexpected financial difficulties. Consumers frequently appreciate the efficient problem-solving and personalized support provided by advisors that makes managing their agreements smooth and straightforward. However, some reviewers were not happy with the customer service, noting that staff could occasionally be unsupportive or dismissive when dealing with formal complaints. A few people also felt that the overall assistance provided fell short of expectations during particularly stressful situations, leaving them without adequate resolutions.

What people talk about most

Staff

Customers had overwhelmingly positive experiences with staff, frequently highlighting their helpful, polite,... See more

Customer service

Customers consistently note positive experiences with customer service, frequently highlighting speedy... See more

Service

Reviewers mention positive feedback about service, frequently highlighting quick, efficient, and... See more

Payment

Users describe positive interactions with payment, noting that advisors are very helpful in adjusting... See more

User experience

People report high satisfaction with the user experience, highlighting an amazing and stress-free process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stacey was fantastic today. A human’s human! Full of understanding, empathy, support and practical help. Stacey was solution-focused, sought ways to help with my current situation and found the best w... See more

Company replied

Rated 5 out of 5 stars

Advantage Advisers are always helpful, with great customer service support I would highly recommend them. Beth was very helpful today when I spoke to her she advised me to pay fortnightly as I get pai... See more

Rated 5 out of 5 stars

Chloe was friendly, understanding, and straight to the point. A really pleasant experience, and problem was resolved efficiently and fast. She even checked in on how I was feeling about the... See more

Company replied

Rated 5 out of 5 stars

Had a few problems remembering details, but was all handled amazingly and we had a good laugh. Excellent service every time! Will definitely recommend and use this company again in future.

Company details

  1. Financial Institution

Written by the company

Advantage Finance is a motor finance company and lender, that has specialised in building finance for humans, by humans since 1999. Putting customer stories ahead of scores, we finance cars, vans, motorbikes, caravans and electric vehicles.

Contact info

4.9

Excellent

TrustScore 5 out of 5

6K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 48% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.9

All reviews

(6,271)

1,297 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing. Jo sorted my issues out promptly, and had a brilliant attitude. Would recommend

30 September 2026
Unprompted review
Rated 5 out of 5 stars

Holly was great

Holly was great, maybe the only member of staff along with Louise in 2024 I’ve dealt with who had empathy and compassion. Anyone else I’ve dealt with is a 0

29 September 2026
Unprompted review
Rated 5 out of 5 stars

Today’s call was a perfect example of a…

Today’s call was a perfect example of a perfect customer experience. Sam is a credit to the company. Kind , warm , friendly and very professional. Was able to extract the relevant information from my rambling . It felt like chatting to a good friend.

29 September 2026
Unprompted review
Rated 5 out of 5 stars

Mandi was great

Mandi was great, really quick and attentive. Normally having a call like this first thing can ruin your day, but not the case.

29 September 2026
Unprompted review

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