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Advantage Finance Reviews 

6,295
•
TrustScore 5 out of 5

4.9

Financial Institution
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Review summary

Created with AI, based on recent reviews

Looking at 1,358 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the overall service quality. Customers frequently highlight the staff for being exceptionally helpful, kind, and professional when guiding people through unexpected personal financial situations. Reviewers also appreciate the incredibly quick and efficient customer service provided by friendly advisors when organizing new payment dates and plans. Some reviewers were not happy with the support provided when facing serious vehicle issues or dealing with ongoing financial distress. A few consumers noted that staff members could occasionally feel dismissive and failed to properly listen to their specific complaints.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professional approach, understanding nature, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that representatives are... See more

Service

People report positive experiences with service, frequently praising friendly staff who go above and beyond... See more

Payment

Users describe positive interactions with payment support staff, frequently highlighting helpful advisors who... See more

User experience

Customers expressed great satisfaction regarding their positive experiences, highlighting a professional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Aron was absolutely a pleasure to speak to he made me feel at ease & not embarrassed about missing my payment, he offered other ways to help me with different dates ect & said exactly what to do to m... See more

Rated 5 out of 5 stars

Stacey was fantastic today. A human’s human! Full of understanding, empathy, support and practical help. Stacey was solution-focused, sought ways to help with my current situation and found the best w... See more

Company replied

Rated 5 out of 5 stars

Chloe was friendly, understanding, and straight to the point. A really pleasant experience, and problem was resolved efficiently and fast. She even checked in on how I was feeling about the... See more

Company replied

Rated 5 out of 5 stars

Advantage Advisers are always helpful, with great customer service support I would highly recommend them. Beth was very helpful today when I spoke to her she advised me to pay fortnightly as I get pai... See more

Company details

  1. Financial Institution

Written by the company

Advantage Finance is a motor finance company and lender, that has specialised in building finance for humans, by humans since 1999. Putting customer stories ahead of scores, we finance cars, vans, motorbikes, caravans and electric vehicles.

Contact info

4.9

Excellent

TrustScore 5 out of 5

6K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 48% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.9

All reviews

(6,295)

1,319 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great experience

Advantage finance have been great. I have used this company for 2 purchases and everything was straight forward. Also Katie and the team are amazing and always there to help you out when needed. Would definitely recommend Advantage

2 October 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing. Jo sorted my issues out promptly, and had a brilliant attitude. Would recommend

30 September 2026
Unprompted review
Rated 5 out of 5 stars

Holly was great

Holly was great, maybe the only member of staff along with Louise in 2024 I’ve dealt with who had empathy and compassion. Anyone else I’ve dealt with is a 0

29 September 2026
Unprompted review
Rated 5 out of 5 stars

Today’s call was a perfect example of a…

Today’s call was a perfect example of a perfect customer experience. Sam is a credit to the company. Kind , warm , friendly and very professional. Was able to extract the relevant information from my rambling . It felt like chatting to a good friend.

29 September 2026
Unprompted review
Rated 5 out of 5 stars

Mandi was great

Mandi was great, really quick and attentive. Normally having a call like this first thing can ruin your day, but not the case.

29 September 2026
Unprompted review

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