Acqua Garden Reviews 

419
TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently find the plants to be healthy and appreciate the careful packaging alongside quick delivery when orders go smoothly. Many buyers are pleased with the good pricing and wide variety available compared to alternative suppliers in the market. However, some customers also noted serious issues with delayed deliveries and receiving incorrect items instead of what was purchased. People frequently experienced damaged plants upon arrival and faced difficulties getting responses from support when trying to resolve problems. Others mentioned that orders sometimes arrived incomplete, with missing items or dead specimens that failed to grow.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and delivery, as experiences vary significantly... See more

Order

Consumers express deep frustration and disappointment regarding their order experiences, frequently citing... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While some reviewers praise prompt... See more

Quality

Clients share ambiguous opinions on quality, with high disagreement among reviews. While many customers... See more

Customer service

Users describe ambiguous interactions with customer service, revealing starkly contrasting experiences. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Order took 10 days to arrive plants looked ok but 3 of my brocoli plants died within 2 days of planting but over

Rated 4 out of 5 stars

Celery was really good plugs, just waiting for rest, but communication is not that great

Rated 4 out of 5 stars

Very happy with the service provided by your garden centre. The plants I received are all healthy specimens and are growing well

Rated 2 out of 5 stars

you made a mistake as using Royal Mail to deliver my order was disastrous as the parcel promised by email by them didn't arrive until 7.45pm sopping wet with damage to plants. As a result I won't be... See more


Company details

  1. Garden Center

Written by the company

Acqua Garden is an independent plants and garden products business, based in Oxfordshire. We are a modern company providing beautiful plants and other products through online sales channels. We offer fast delivery and seek to provide the best customer service possible. We love our customers. And we are all keen gardeners too. Gardening is such a wonderful, rewarding and relaxing activity and our central mission is to make gardening and growing fun, accessible and easy for everyone.


Contact info

3.2

Average

TrustScore 3 out of 5

419 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(419)

62 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top Notch....................

Brilliant service...................complimentary plants , a voucher because of delay and someone actually at the end of E Mail who replied asap...................
Also, plants top notch and packaged very well.........no damage.....that is usual these days.
Would highly recommend you give these guys a go ....nothing seems too much trouble for them.
Ten out of ten from me.

13 July 2025
Rated 1 out of 5 stars

Only partial order received

Only partial order received. No meaningful update on status of remainder of order received. Now chasing for an update two weeks after placing the order. For a garden company supplying live plant material during the growing season this isn't good enough. Every week counts with plants.

13 June 2025
Rated 2 out of 5 stars

Disappointed

At this moment in time I can only give 2 *. The rocket plugs arrived very wet and very yellow. Only time will tell if they survive. If they do I will up my * rating.

21 June 2025
Rated 1 out of 5 stars

Dontt but from webbs nursery's very poor

Well waiting to hear back from webbs nurseries Rose they sent is disgusting it was a gifted for my 60 wedding anniversary 12th june from my husband's about 8 ins tall supposedly to be in 5ltr pot no proper label on it two small buds nnow open its not even the rose advertised on website very uset my husband has prostrate cancer and the dau of anniversary was diagnosed with dementia a veteran royal marine commando served his country active services and now to be ripped off not nice if dont hear soon getting trading standards involved s

7 June 2025
Rated 2 out of 5 stars

Healthy plants but very low level of service .

The plants are very healthy , saying that I recently purchased four cornflower plants three of the four was dried out , trying to revive them . However I notified the seller but no response . This seller DOES NOT REPLY / RESPOND TO MAIL so if you have a problem whistle to the wind ! I have spent over £100 recently , is this how to treat a customer ?

12 June 2025
Rated 3 out of 5 stars

Healthy plants but poor packaging

The actual plants look healthy with good growth and colour .
But the condition of the packaging was very poor . The box was falling apart and a lot of soil had come loose in the box . It looked as though something heavy had been put on top of the box .Sorry but you really need to look carefully at your method of transport .

13 June 2025
Rated 4 out of 5 stars

Sent wrong tarragon but quickly corrected it

I ordered plug plants of French tarragon, but what I received was Russian tarragon of no culinary value.
I complained to the company, and they rectified the problem, immediately and cordially, by sending me some more mature plants of the correct tarragon. This was gracefully handled, but the question remains as to how they could get worthless Russian tarragon into their supply lines to begin with. Perhaps they have a problem their own suppliers.

4 June 2025
Rated 1 out of 5 stars

my order

My order of petit pois arrived on Thursday June 5 inside a plastic bag with a note from Royal Mail apologising for the state of the plants. All of them had been shaken out of their individual little pots and the soil was scattered everywhere. I went ahead and planted them after carefully separating the roots. I tried to send you photos of the order but don't have your email. Regards, John Clark

1 June 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look