Made In Design Reviews 2,167

I ordered garden furniture and a dining table ages ago. Was supposed to be here on the 2nd of June. It is now more than 2 weeks late but finally they took responsibility and at least refunded the deli... See more

Unfortunately I have not received the Item. That was not your fault and your contact when I called the service hotline was very kind and capable. The problem was the Serviceprovider Chronopost who (... See more

They sent the wrong umbrella initially but sorted it out relatively quickly but only after I followed up. Finally got the correct one. Boxes were badly damaged when delivered and items not in perfect... See more

The product is perfect ( 2 occasional tables) but the delivery process was poor. I had an estimated date of delivery and then no delivery and no communication . 4 days after this I had to make contact... See more

Made in design is my go to place for unique pieces of furniture or decor. The quality and the brands are top notch, and I have never had issues with any of the many items I purchased. The customer ser... See more

Company has shipped garden furniture and it arrived in good condition, although it took a long time. One key thing to know is that this is not a UK company and is French. However, I wished to return f... See more

Prompt delivery, very well packaged, in perfect condition. Small, low table is a beautiful design, very well-made and looks splendid. It was very easy to fit together, all components clear and holes p... See more

We move into our house 24 years ago and bought a set of Kartell Maui chairs - last week like a slob , I lent back and cracked the chair, my fault - it split in half. I’ve just ordered a new one from F... See more

The plates are lovely , but the documentation holder was glued onto the outside of presentation box which when removed left the box very sticky . As these are presents it did spoil the box I Would... See more

Fantastic customer service when things go wrong. For that reason I want to give 5 stars. I received the item but it was damaged during the transit partly due to inadequate packaging. However a... See more

I ordered 8 glasses, ended up receiving 2 glasses. Submitted an aftersales support request, they have been radio silent for a whole week. I tried calling their landline, no one picks up. Makes me wond... See more

Excellent advice re products . Prompt response to e mails Kept up to date re shipment and arrival times Products arrived at the designated time with no problems. Table and Chairs by EMU look... See more

Products are lovely. What most impressed me was the smooth delivery process of the items. Since leaving the European Union, ordering items from Europe has been a bit challenging at times. However, thi... See more

The kettle is very expensive at almost £100 for one with no modern features. The body is not insulated and the sight/water level indicator cannot be read because the glass is smoked and non prismati... See more

It was the 1st time I ordered from Made in Design by googling for Marimekko gifts for my sister's birthday in the UK. It was easy to orderand efficient. Every step of the way I was informed about the... See more

Despite spending £10 on postage only one delivery attempt was made and then my purchase was returned to France. No one replied to my enquiries until yesterday - more than 10 days after I first tried t... See more

Absolute dogwater. Bought items well in advance of christmas (Dec 10th 2025) and it's now Jan 23rd 26'. No response to emails, no confirmation of shipping, literally nothing. More than happy to take... See more

Ordered two things - expensive garden furniture was a total pain to arrange delivery for - multiple emails, chat messages and eventually a phone call to get it sorted. Seat cushion that was ordered as... See more

I ordered the chairs from at a very competitive price with Made in Design. The customer service is very responsive and the shipping time is quick. Products arrived really well protected and packed. Hi... See more

Fast delivery and good communication. My items, which are fragile, arrived well packaged but not overly so, so it didn't take me an hour to get into the package, and almost all the packaging was eas... See more

No problems at all. Fast and efficient. The product is very heavy so many sites were charging £100 delivery. Made in Design had very reasonable delivery charges so I bought from them and crossed my fi... See more

Great service again from MiD … no-fuss buying process and really helpful solo delivery driver made things simple with the heavy/bulky items

Excellent price paid for lamps. Delivered as promised along with EU adapter that worked perfectly. Highly recommend!

Its been a great experience. My lamp was shipped to Denmark and it took less than a week. Very good information regarding the parcel. Ill shop here again

item is a lot nicer than describes, which makes a plesant change, no problems with the company and they kept me informed,

Absolute love the table and chair I ordered. Super easy to order online, swift delivery and such great design. Would totally recommend

The kettle looks fantastic and has an easy top up section on the so you don’t have to remove lid to add water.

We needed the cushions for our outdoor chairs. The best price was offered by this company, and Unlike other shops they actually had them in stock. We are pleased with the purchase.

I am really happy Made In Design and with my purchase. Ordering, payment and delivery were hassle free. Also I could spend all day on their web site, so many great products.

You guys are wonderful and the customer service phenomenal. You are a preferred go to! The problem I am facing is the local carrier (DBSchenker), the past 3 experiences have been very challenging (unr... See more

Fabulous designs and great price. Delivery took a little longer than I’d hoped and I’m still waiting for my cashback to be processed. I would shop again with them as their products are top notch.

The online service was great and the chair is beautiful. The only issue I had was with the way the delivery men, two of them, rang the bell and left the chair in the communal area downstairs without e... See more

Item ordered on 30/11/2025 still not delivered as at 20/12/25. Despite numerous telephone calls and emails regarding the subject. Just told tracking will update but it never does. Will have to try and... See more

As an interior designer I really like Made In Design and their product selection, which makes this experience even more disappointing. My parcel was returned to the sender due to a delivery issue... See more

Order arrived damaged and can't get hold of anyone to discuss. Already filled in the customer contact form but no reply. Customer services number cuts out after selecting option to discuss an orde... See more

Do not order from this company if you're based in the UK as goods take around 3 weeks to arrive despite stating on the website it's 5-10 days. The goods I ordered despite being small and flat packed... See more

The chair was delivered on September 18, but it arrived damaged. I contacted customer service, and they said they would investigate. However, after 11 days, there has still been no reply. Their phone... See more

It was a birthday present - arrived on time was easy to order and get delivered elsewhere

Delivery time was good. The item was packed well and in perfect condition on arrival. We were pleased with the good quality item.

I ordered a lamp from this company which has a glass shade. When I received the lamp the shade was broken so I contacted them and they agreed to send me a replacement shade. That was seven weeks ago.... See more

Genuine Luxury items with unbeatable price and best ever customer service . Purchased the cristofle silver plated cutlery set

Great design. High quality. Delivered on time and well packaged. Al in all - excellent service

my kettle was faulty as the filter had broken off, sent an email, within a couple of days was offered a full refund, I asked for the same kettle as I have the toaster, it was no problem, they sent me... See more

We are delighted with Our purchase Which arrived in reasonable time and when promised

I literally never write reviews but its been over a month since I placed my order and im still yet to receive the item (which was in stock at the time i placed the order and is still in stock currentl... See more

Great customer service! I received faulty items but with one week I got replacement:)

Bought a limited edition collab item with a unique numbered box they stickered all over for the delivery. Ten days to respond to my email and then offered a £10 gift card which is pointless as I would... See more

Placed an order on the 9/8 and still hadn’t received it by the 19/8. Followed up with customer services and got a response on the 20/8 apologising for the delay and it was a shipping issue which t... See more

This company claim they have a phone number and dedicated customer support on their website. My order is late and I have had no update on where it is or when I should expect delivery. When I tried to... See more