Acqua Garden Reviews 388

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, reviewers had a great experience with this company. Customers are really happy with the products, consistently describing them as high quality and healthy. The delivery service is frequently praised for its speed and efficiency, with many appreciating the careful packaging that ensures plants arrive in excellent condition. People also highlight the excellent customer service, noting the friendly and professional communication. However, some customers experienced issues with their orders, including partial deliveries or plants that were not what they expected. There were also occasional concerns about the condition of packaging upon arrival, with some mentioning damaged boxes or plants.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often praising the health and strength of the plants... See more

Quality

People report positive experiences with quality. Many customers praise the plants for being healthy, strong,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speedy delivery, with many... See more

Order

Reviewers mention ambiguous feedback about order experiences. Many customers praise the simple ordering... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The plants came reasonably quickly and were healthy looking. Since potting them up they are doing well. This is the second time I have bought the Carolina reapers from Aqua Garden and have been happy... See more

Rated 5 out of 5 stars

As usual speedy delivery and excellent plants. All safely packaged and watered. All plants were healthy. Never any problem with orders, easy ordering. Planting and care instructions available on lin... See more

Rated 5 out of 5 stars

This is my third review and, as before, Acqua Garden has supplied me with a range of vegetables since 2024 to grow in my garden that are of high quality and good value. They are very well packaged and... See more

Rated 5 out of 5 stars

This review matches my previous one. Acqua Garden veggies are always in tip-top condition. The packaging is robust, the plants are well watered they have copious room to ensure they are not damaged. T... See more


Company details

  1. Garden Center

Written by the company

Acqua Garden is an independent plants and garden products business, based in Oxfordshire. We are a modern company providing beautiful plants and other products through online sales channels. We offer fast delivery and seek to provide the best customer service possible. We love our customers. And we are all keen gardeners too. Gardening is such a wonderful, rewarding and relaxing activity and our central mission is to make gardening and growing fun, accessible and easy for everyone.


Contact info

4.2

Great

TrustScore 4 out of 5

388 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

A good experience

Easy to order and good communication on the delivery. Extremely pleased with the quality of the Russian Sage plants. Thank you.

26 April 2026
Rated 5 out of 5 stars

Quality plants

Great quality plants I have ordered from acqua gardens a number of times and they never fail one of the best companies to get your plants from

25 April 2026
Rated 5 out of 5 stars

The plants came reasonably quickly and…

The plants came reasonably quickly and were healthy looking. Since potting them up they are doing well. This is the second time I have bought the Carolina reapers from Aqua Garden and have been happy with the service on both occasions.

5 April 2026
Rated 1 out of 5 stars

Sold the wrong asparagus variety - admitted it, then did nothing

I purchased several ‘Red Burgundine’ asparagus crowns from Acqua Garden. The crowns themselves looked reasonably healthy and likely around two years old, so initial impressions were positive.

However, once growth started, it became clear they were not Burgundine. Instead of the expected red spears, they produced standard green asparagus - more in line with a common variety such as Connover’s Colossal. This is not a minor mix-up; varietal accuracy is the whole point when buying named asparagus.

I contacted the company and corresponded with Ayesha, who confirmed their supplier had made a mistake. Despite acknowledging this, no replacement or meaningful resolution was offered.

That alone is disappointing. What raises further concern is that shortly afterwards, the company began listing a wide range of asparagus varieties - many of them relatively hard to source in the UK. When I asked for basic details (age of crowns, origin, growing condition), they were unable to provide clear answers. The product images also appear to be stock photos rather than of their actual plants.

Based on this experience, I would think carefully before purchasing from them - particularly if varietal accuracy matters.

5 March 2026
Unprompted review
Rated 2 out of 5 stars

I ordered Polka raspberry plants in 2L…

I ordered Polka raspberry plants in 2L pots. However, the plants I received were extremely small. They looked more like recently propagated plugs placed into larger pots rather than established 2-year-old plants.
While they arrived alive, the size and maturity were disappointing and did not match expectations for the description. I accepted them at the time, but the size should be clearer for customers.

25 March 2026
Rated 5 out of 5 stars

The best supplier of all garden plants.

I have submitted reviews before about Acqua Garden. I have been receiving vegetable plugs and plants from them for a number of years. These are speedily delivered and are always in pristine condition. Any communication I have with the company is always friendly, attentive and professional. I am glad that I found Acqua Garden and would go to no one else for all my garden vegetable and plant requirements. 5 stars every time. Colin

1 April 2026
Rated 5 out of 5 stars

Very good quality bedding plants

This is the second year purchasing Acqua Garden's pansies. Very good quality plants, a little expensive for a single tray but very economical if you buy 2. Plus fast delivery. What's not to like!

20 March 2026
Rated 1 out of 5 stars

I’ve not received anything

I’ve not received anything! Order submitted then zero communication. Phone number doesn’t connect and no reply to emails. Scam??? Gutted as website fab with great products.

6 March 2026

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