Ace Energy Bath Reviews 

504
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's excellent service, highlighting the staff's professionalism, efficiency, and helpfulness in resolving issues. Many people commend the prompt response times and easy booking process, noting clear communication and timely arrivals. Reviewers consistently highlight the staff's polite, friendly, and respectful demeanor, along with their tidy work and thorough explanations. Many consumers express long-term satisfaction, often returning for various services due to the company's reliability and consistent high standards. This consistent quality across different services, from electrical to plumbing and boiler work, builds strong trust among customers.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Staff

Consumers consistently report positive experiences with the staff, highlighting their politeness, efficiency,... See more

Booking process

Users describe positive interactions with the booking process, finding it easy and straightforward to make... See more

Response time

Customers had positive experiences with response times, with many appreciating the quick and helpful service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Team arrived on time, kept us well informed on what they were doing and progress in general. Both engineers were very pleasant to work with and respectful of our property and cleaned up at the end of... See more

Rated 5 out of 5 stars

The two electricians from Ace arrived within 90 minutes of our call. They checked everything thoroughly and recommended further action. They behaved professionally and courteously throughout. Ace al... See more

Rated 5 out of 5 stars

Appointment arranged courteously at fairly short notice. The team arrived promptly on the agreed date and carried out the work cleanly with no disruption. We were kept informed of what was going on, a... See more

Rated 5 out of 5 stars

Just incredibly efficient all round , from initial conversations through to installation . The guys who installed were really polite and very tidy . No long waiting for someone to pick up a call and v... See more


Company details

  1. Boiler Supplier
  2. Electrical Engineer
  3. Plumber

Written by the company

Bath's leading plumbing, heating and electrical company. Specialising in boiler installations, plumbing, heating repairs and servicing, radiator installations, powerflushing, Electrical Test & Inspect, emergency plumbing and electrical work.


Contact info

4.9

Excellent

TrustScore 5 out of 5

504 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(504)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

ACE service as always

Local, easy to contact, know what they are talking about, excellent service, friendly and efficient engineers. Thank you - we shall miss you when we leave Bath.

26 January 2024
Unprompted review
Rated 5 out of 5 stars

Levi was an excellent engineer who…

Levi was an excellent engineer who solved our current
problem quickly and communicated the issues and future action very succinctly.
Response time by Ace energy was also excellent.
Though not an emergency situation the gas engineer
was on site within 4 hours of our call.

30 January 2024
Unprompted review
Rated 5 out of 5 stars

Office electrical changes

Our office needed a few major electrical changes recently. This did not cause any unnecessary disruption. The service provided from start to finish so far across two days was done very professionally, honestly and exceptionally well. Further unexpected works were advised and discussed in detail which will be done in due course.

24 January 2024
Unprompted review
Rated 5 out of 5 stars

Quick and efficient work

ACE plumber arrived on time and gave helpful advice about a leak under the floor. When he returned to fix the leak, he was on time again and completed the job quickly and explained what he had done. Dealing with ACE was very straightforward and clear and the job was completed efficiently.

26 January 2024
Unprompted review
Rated 5 out of 5 stars

Great effort from Ashley

Great effort from Ashley. Really professional, takes pride in his work and goes the extra mile. Very pleased with new toilet and all the pipe work and new tap in kitchen.

26 January 2024
Unprompted review
Rated 5 out of 5 stars

The company provided excellent…

The company provided excellent communication to set up and undertake a service on my central heating system. The engineer arrived on time, was efficient, friendly and helpful and took care not to make any mess. I would highly recommend.

23 January 2024
Unprompted review
Rated 5 out of 5 stars

Quick and efficient

Engineer arrived on time. Polite and knowledgeable. Working quickly and efficiently, took time to explain what was needed. Final price very fair. I’m pleased to find a reliable service and will use again.

10 January 2024
Unprompted review
Rated 5 out of 5 stars

Big thank you

Big thank you to Levi, Liam and Ashley. I had contacted my usual plumber to ask to have a tado thermostat installed as he was busy I tried Ace. On inspecting my boiler Levi condemned it as it wasn't safe. He outlined and showed me all the reasons why it should have failed it's service two months ago (which had been passed by a different company). As I have a lodger it is so important to keep them safe so I'm really happy with Levi's actions. Due to the age of my boiler we agreed to get a new boiler installed. Liam and Ashley did a great job of installing my new boiler and tado. Liam was very proactive at problem solving and took the time to talk me through the new device. I highly recommend Ace

10 January 2024
Unprompted review
Rated 4 out of 5 stars

Quick response & turned up on time

Quick response & turned up on time. Friendly & helpful service from engineer & reception. Explained what the problem was & used initiative to rectify water leaks issues.

13 December 2023
Unprompted review
Rated 5 out of 5 stars

Judith (Bath)

Ace Energy has a wonderful team of plumbers who are very efficient and professional, as I observed in my review of November 14th. Over the last few months I have had many problems and Levi has proved to be a ‘Master plumber.’ He is able to solve the most complex problems,and explains everything in his knowledgeable, calm manner. He has installed a new megaflow and I am delighted with the result.
Highly recommended - I will always use Ace Energy

14 November 2023
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

Fantastic service from the first phone call and prompt, efficient, clean and friendly work done by Ashley. Couldn’t fault Ace Energy and would definitely use the firm again.

20 November 2023
Unprompted review
Rated 5 out of 5 stars

Ace are a great company

Ace are a great company. Have used them many times. Their operative on our latest job, Ashley, could not have been more pleasant or efficient. And the job cost £200 less than a competitor- £251 as opposed to £451!

17 November 2023
Unprompted review

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