Ace Energy Bath Reviews 

504
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's excellent service, highlighting the staff's professionalism, efficiency, and helpfulness in resolving issues. Many people commend the prompt response times and easy booking process, noting clear communication and timely arrivals. Reviewers consistently highlight the staff's polite, friendly, and respectful demeanor, along with their tidy work and thorough explanations. Many consumers express long-term satisfaction, often returning for various services due to the company's reliability and consistent high standards. This consistent quality across different services, from electrical to plumbing and boiler work, builds strong trust among customers.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Staff

Consumers consistently report positive experiences with the staff, highlighting their politeness, efficiency,... See more

Booking process

Users describe positive interactions with the booking process, finding it easy and straightforward to make... See more

Response time

Customers had positive experiences with response times, with many appreciating the quick and helpful service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Team arrived on time, kept us well informed on what they were doing and progress in general. Both engineers were very pleasant to work with and respectful of our property and cleaned up at the end of... See more

Rated 5 out of 5 stars

The two electricians from Ace arrived within 90 minutes of our call. They checked everything thoroughly and recommended further action. They behaved professionally and courteously throughout. Ace al... See more

Rated 5 out of 5 stars

Appointment arranged courteously at fairly short notice. The team arrived promptly on the agreed date and carried out the work cleanly with no disruption. We were kept informed of what was going on, a... See more

Rated 5 out of 5 stars

Just incredibly efficient all round , from initial conversations through to installation . The guys who installed were really polite and very tidy . No long waiting for someone to pick up a call and v... See more


Company details

  1. Boiler Supplier
  2. Electrical Engineer
  3. Plumber

Written by the company

Bath's leading plumbing, heating and electrical company. Specialising in boiler installations, plumbing, heating repairs and servicing, radiator installations, powerflushing, Electrical Test & Inspect, emergency plumbing and electrical work.


Contact info

4.9

Excellent

TrustScore 5 out of 5

504 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(504)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A MOST EXCELLENT COMPANY IN ALL RESPECTS

When all the other plumbers were too busy to answer the phone, or worked banker hours, Ace has always been there to help me out of a plumbing emergency! They have fixed complicated plumbing issues that nobody else could figure out. And...they always answer the phone! Even after 5 pm. They have a really nice helpful lady who's on top of her game. This is the best plumbing company in Bath, bar none.
I had a service contract with a large boiler company. When I had no hot water, when I called them, all I got was a recording. So much for the monthly charge for 'service'. I called Ace after hours and they were able to get me on their schedule and took care of the issue straight away. Always professional, always done right!

1 May 2024
Unprompted review
Rated 5 out of 5 stars

Replaced tap

Replaced tap. Good availability. Reasonable price. Clean, tidy, efficient work. All in all, very pleased. Would recommend.

1 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Good price and speedy appointment to fit replacement gas boiler. Very professional, no upselling. Explained the choice of boiler specific to my small property. Good communication skills, tidy, explained everything as they did the job. Would recommend Ace Heat. Particularly liked that they used local company to supply the boiler and were keen to help me become more energy efficient.

30 April 2024
Unprompted review
Rated 5 out of 5 stars

Great Company

Great Company, They responded quickly and did a great job. Well-priced with no bill padding or upselling.

23 April 2024
Unprompted review
Rated 5 out of 5 stars

Five star service!

The plumbers turned up on time, were polite and efficient and had obviously been well trained. They replaced the radiator in my bathroom and took the old one away. They also replaced a thermostatic control on another radiator. The bill came in less than quoted for as it took half the expected time! Having suffered very many bodged plumbing jobs over the years by other people, I was relieved and delighted by the professionalism of Ace Energy. Highly recommended.

17 April 2024
Unprompted review
Rated 5 out of 5 stars

Prompt and friendly service

Confirmation texts and messages sent regarding appointment, and prompt arrival of engineer. Work satisfactorily completed. Friendly service. The company have also show patience and understanding over an extended period of time concerning delays in completing the work due to problems with incorrect replacement parts provided by a supplier.

15 April 2024
Unprompted review
Rated 5 out of 5 stars

Ace Energy recently installed another…

Ace Energy recently installed another heater in my home. This was the sixth visit by their excellent electricians which is an indication of the confidence I have in them. As always the work was carried out to the highest standard. The electrician installed the heater and associated wiring with meticulous attention to detail and she also took great care to conceal the surface wiring neatly and attractively which I greatly appreciated. Another ‘Ace’job from Ace Energy.

5 April 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Bev and Spence from ACE have done all the electrical fixes for our new kitchen and have been great. They’re professional, friendly and really efficient. As a company, ACE have been a real pleasure to deal with. They’ve been flexible about booking in Electricians and Plumbers and have been massively helpful in getting the kitchen completed over the last few months. Part of this was ensuring the same Electricians and Plumbers were involved from the beginning for continuity and that made a big difference. I’ve spoken to Alistair a lot through the whole process, who has been super helpful, as have everyone who has been involved with our project. It’s been so refreshing to book specific days for the work to be done and for these to go ahead exactly as requested. ACE definitely live up to their name!

22 March 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Right from the process of booking in the work, the communication and that actual work was great. Very friendly and knowledgeable staff. Highly recommended.

12 March 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Reassuring and thorough check and repairs carried out on tripping fuse box by Beverly who was courteous, friendly and professional. I called Ace Energy at 8:45am and Beverly was working in my house before 9:30am Exceptional service, thank you.

28 February 2024
Unprompted review

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