Ace Energy Bath Reviews 

505
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, often highlighting the professionalism and courtesy of the staff. Many appreciate the quick response times, with technicians arriving promptly and efficiently addressing issues. The booking process is frequently noted as easy and straightforward, supported by clear communication and timely updates. Reviewers commend the team's reliability and trustworthiness, with many using the company for years. People frequently mention the thoroughness of the work, as engineers explain processes and ensure problems are fully resolved. The overall efficiency and helpfulness of the entire team contribute to a highly recommended experience.

What people talk about most

Service

Users describe positive interactions with service, consistently praising the professionalism, efficiency, and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their friendliness, efficiency, and... See more

Response time

Clients share positive opinions on response time, with many appreciating the quick and helpful service.... See more

Booking process

Consumers find the booking process to be positive, with many reviewers describing it as simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The two electricians from Ace arrived within 90 minutes of our call. They checked everything thoroughly and recommended further action. They behaved professionally and courteously throughout. Ace al... See more

Rated 5 out of 5 stars

Appointment arranged courteously at fairly short notice. The team arrived promptly on the agreed date and carried out the work cleanly with no disruption. We were kept informed of what was going on, a... See more

Rated 5 out of 5 stars

Just incredibly efficient all round , from initial conversations through to installation . The guys who installed were really polite and very tidy . No long waiting for someone to pick up a call and v... See more

Rated 5 out of 5 stars

Since I have found Ace Energy Bath, I haven't used any other company. They have taken the headache out of resolving electrical problems for me. They are wonderfully efficient and great communicators... See more


Company details

  1. Boiler Supplier
  2. Electrical Engineer
  3. Plumber

Written by the company

Bath's leading plumbing, heating and electrical company. Specialising in boiler installations, plumbing, heating repairs and servicing, radiator installations, powerflushing, Electrical Test & Inspect, emergency plumbing and electrical work.


Contact info

4.9

Excellent

TrustScore 5 out of 5

505 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(505)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ace are a great company

Ace are a great company. Have used them many times. Their operative on our latest job, Ashley, could not have been more pleasant or efficient. And the job cost £200 less than a competitor- £251 as opposed to £451!

17 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service from ACE Energy Bath

I have had excellent service from ACE Energy, from the moment I first contacted the firm. Both Hugo the electrician and the plumber did great work. They were prompt, efficient and did an excellent job. The contact with the firm confirming times of arrival, quotes and invoices is excellent, and if there's a problem there is someone available in the office up until 22:00 each. In the future will definitely contact ACE with any electrical, plumbing or heating problems I may have. Many thanks indeed.

8 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Both Jack and Liam were really helpful, friendly and worked well. Jack spotted the problems and then Liam did a great job at installing the new boiler. I am really pleased with the service received by Ace Energy and will use them again if needed.

2 November 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended

As usual the engineer arrived on time, was friendly and very efficient. I like Ace because they service and/or fix the boiler without trying to sell you a new one. Have used them for 4 years and will continue to do so.

25 October 2023
Unprompted review
Rated 5 out of 5 stars

Dripping tap

Excellent same day service. Alfie was a star…even took his shoes off at the door, though not required to.
Polite, courteous throughout.
Price was also excellent considering the speed & excellent service.
Paul & Kate

2 October 2023
Unprompted review
Rated 5 out of 5 stars

Efficient, polite and on time!

I booked an appointment for a boiler service through the easy to use on line booking service. The engineer arrived at the booked time, was polite and, having visited to carry out previous services, was able to get on with the service efficiently, leaving no mess.

2 October 2023
Unprompted review
Rated 5 out of 5 stars

Response to domestic power loss

The Company responded very quickly to my electrical emergency at short notice. I had lost all electricity to the kitchen and they sent an electrician within 4 hours. Bev was very personable and worked efficiently to identify the cause. She isolated the defect and restored power to my kitchen. I would use this company again without hesitation

28 September 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. I only had a small task to fix a broken socket, but the office was able to get someone out to me the same day. Bev arrived & carried out the job very professionally in a friendly efficient manner.

28 September 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Job executed by Bev…

Excellent Job executed by Bev previously of (Arcs & Sparks who have now merged with Ace energy)
Received text message on expected time of arrival explained all electrical work that needed to be done. Very pleased with Bev’s work, neat job and very efficient. Will be using in the future.

11 September 2023
Unprompted review
Rated 1 out of 5 stars

Pipe work OK. Bodge attempts at making good took hours to remedy

They fixed a leak. But they refitted the broken tiles with silicone sealant. After a complaint they pulled the tiles up back up. I have had to spent hours removing most of the excess sealant. I have also found that the floorboards were loose underneath sitting on bent over screws. Total bodge.
Not making good is fine, but doing a poor bodge causes extra work.

1 September 2023
Unprompted review

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