Ace Energy Bath Reviews 493

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and friendly demeanor, often highlighting their punctuality and respectful conduct. The service provided is frequently described as excellent, with many people appreciating the quick response times, clear communication, and the thoroughness of the work completed, whether for electrical, plumbing, or boiler services. Reviewers also value the company's reliability and the peace of mind that comes from knowing they can depend on them for various maintenance needs. However, some people mentioned an instance where an engineer's experience was questioned, suggesting a potential lack of thoroughness in diagnosing a problem.

What people talk about most

Service

Users describe positive interactions with service, consistently praising the professionalism, efficiency, and... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, friendliness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Team arrived on time, kept us well informed on what they were doing and progress in general. Both engineers were very pleasant to work with and respectful of our property and cleaned up at the end of... See more

Rated 5 out of 5 stars

The two electricians from Ace arrived within 90 minutes of our call. They checked everything thoroughly and recommended further action. They behaved professionally and courteously throughout. Ace al... See more

Rated 5 out of 5 stars

Appointment arranged courteously at fairly short notice. The team arrived promptly on the agreed date and carried out the work cleanly with no disruption. We were kept informed of what was going on, a... See more

Rated 5 out of 5 stars

Just incredibly efficient all round , from initial conversations through to installation . The guys who installed were really polite and very tidy . No long waiting for someone to pick up a call and v... See more


Company details

  1. Boiler Supplier
  2. Electrical Engineer
  3. Plumber

Written by the company

Bath's leading plumbing, heating and electrical company. Specialising in boiler installations, plumbing, heating repairs and servicing, radiator installations, powerflushing, Electrical Test & Inspect, emergency plumbing and electrical work.


Contact info

4.9

Excellent

TrustScore 5 out of 5

493 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fantastic electrician service from Ace Energy

Fantastic electrician service from Ace Energy. This is our second booking and very impressed both times. Thorough, professional and tidy service, and electrician was very friendly and knowledgeable. Also good pricing. Wouldn’t hesitate to recommend.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Recommend for plumbing

Plumber confirmed when on his way for the appointment within timeframe originally booked. Was helpful explaining everything. Cleared up afterwards and advised on maintenance.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

First class service

First class service. The engineer was very friendly and very professional. He explained to us a couple of issues we could have in the near future and was very helpful. Will definitely use again.

21 April 2026
Unprompted review
Rated 1 out of 5 stars

Engineer did not even check the fuse!

Engineer came to look at an electric shower that had stopped working. He spent 2 minutes in the apartment, and subsequently they quoted for a new shower. I asked them about the isolator switch which also seemed to have failed and they then quoted for a new switch in addition to the shower - with their engineer not having looked at that nor the fuse box.
A second company came to quote and correctly identified that the isolator switch had burned out - a simple replacement at 15% of the cost quoted by ACE Energy. The shower is now working again. I do not believe that ACE engineer has much experience.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

They installed and have serviced my…

They installed and have serviced my boiler over the last 7 years. Easy to book, good updates re arrival time. Very knowledgeable and friendly engineer. He took the time to explain the tests and functioning of my combo-boiler. Very comprehensive and efficient.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Ace energy review

You can depend on ace energy we have had electrical ,plumbing and gas boiler services. We wouldn't go anywhere else. The workforce are polite and tidy when working.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Super experience with Ace Energy - will use them again for plumbing and electrics

We called for a plumber/heating engineer to do our annual service at Christmas time and were delighted to find Ace Energy could schedule us immediately at this busy time. They sent Liam who serviced the boiler and looked at the system as a whole. He found an installation fault the original plumber made and suggested a way to repair it to bring us up to building regs easily and at a reasonable cost. The toilet was also leaking and Ace provided another plumber to repair the seal. Jack came the next day and did the job quickly and efficiently. When a small leak developed afterwards, he returned immediately and repaired the problem. Now the heating system and the toilet are working properly and well, and we have found two competent and pleasant plumbers at a very reasonable price who can be counted on to arrive on time and to go the extra mile. We have some electrical work that we plan to do, and we will certainly call Ace for that work as well. And a special thanks to the office staff who are knowledgeable, helpful, and cheerful into the bargain. Altogether a super experience!

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Good experience from Ace Energy

Liam and his colleague were very approachable. Liam explained what the likely problems were and undertook the work diligently, keeping us updated as it progressed. They were two very good ambassadors for your company.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Ace Energy Bath very good company

I used Ace Energy on previous occasions and I found them to be prompt, reliable and polite.
That is the reason I went to Ace Energy Bath again and I found them to be the same as my previous experience, very good Company.

11 December 2025
Unprompted review
Rated 4 out of 5 stars

Ace energy promptly restored warmth to our home.

Over the weekend, we were left without CH or hot water. Nicola in the office arranged a visit first thing on Monday. Jack worked hard and long to trace the problem, and restored heating & hot water. It was not our boiler at fault, but the inefficiency of a smart meter regulator on the external gas supply. Nicola cared enough to make a follow-up call the day after all the action, to ensure that everything was working and that the regional gas people had been to inspect the meter, which they had.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Sure

Sure, please provide the review you’d like me to rephrase.

23 November 2025
Unprompted review

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