Ace Energy Bath Reviews 

504
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's excellent service, highlighting the staff's professionalism, efficiency, and helpfulness in resolving issues. Many people commend the prompt response times and easy booking process, noting clear communication and timely arrivals. Reviewers consistently highlight the staff's polite, friendly, and respectful demeanor, along with their tidy work and thorough explanations. Many consumers express long-term satisfaction, often returning for various services due to the company's reliability and consistent high standards. This consistent quality across different services, from electrical to plumbing and boiler work, builds strong trust among customers.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Staff

Consumers consistently report positive experiences with the staff, highlighting their politeness, efficiency,... See more

Booking process

Users describe positive interactions with the booking process, finding it easy and straightforward to make... See more

Response time

Customers had positive experiences with response times, with many appreciating the quick and helpful service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Team arrived on time, kept us well informed on what they were doing and progress in general. Both engineers were very pleasant to work with and respectful of our property and cleaned up at the end of... See more

Rated 5 out of 5 stars

The two electricians from Ace arrived within 90 minutes of our call. They checked everything thoroughly and recommended further action. They behaved professionally and courteously throughout. Ace al... See more

Rated 5 out of 5 stars

Appointment arranged courteously at fairly short notice. The team arrived promptly on the agreed date and carried out the work cleanly with no disruption. We were kept informed of what was going on, a... See more

Rated 5 out of 5 stars

Just incredibly efficient all round , from initial conversations through to installation . The guys who installed were really polite and very tidy . No long waiting for someone to pick up a call and v... See more


Company details

  1. Boiler Supplier
  2. Electrical Engineer
  3. Plumber

Written by the company

Bath's leading plumbing, heating and electrical company. Specialising in boiler installations, plumbing, heating repairs and servicing, radiator installations, powerflushing, Electrical Test & Inspect, emergency plumbing and electrical work.


Contact info

4.9

Excellent

TrustScore 5 out of 5

504 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(504)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

You can talk to a real person on the…

You can talk to a real person on the phone to book appointments or discuss any special requirements. (Confirmation by text) I have used this company quite a lot over several years for both plumbing and electrical work and have always found them reliable and good. The one time when there was a small issue, a plumber was sent out immediately to fix it. I have confidence and trust in this company

14 August 2024
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

Ashley, Joe and Alfie fitted new radiators in my entire house. They worked incredibly hard and efficiently as a team, they were very pleasant and polite and they even cleaned up and made good afterwards. I was really impressed and pleased with everything. The company as a whole seem very professional. My small experience with them is that they are friendly and helpful, very organised and do a great job! I also felt that they keep their prices as reasonable as possible! Thank you so much!

7 August 2024
Unprompted review
Rated 5 out of 5 stars

When I rang

When I rang, someone answered quickly and was very helpful. Someone came round the same afternoon and sorted the problem for me.
I would certainly recommend them.

2 August 2024
Unprompted review
Rated 5 out of 5 stars

Boiler service

Engineer was polite and friendly. Kept me informed of estimated arrival time. Very respectful of my property. As always an excellent service. I would highly recommend ACE energy ( have used many times). Thank you.

19 July 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Service and Great communication

Fantastic Service and Great communication

From the very start booking the call out was a great experience, they always pick up the phone and the call is answered with a friendly tone.

i had to re-arrange the booking as i became unavailable and this was done without any issues

the visit was great. the engineer arrived promptly after a text reminder and was courteous and pleasant thought out the visit.

I would highly recomend

17 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Ace Energy were first class, both professionally and in terms of customer service. Their central heating technicians were extremely competent, communicative and friendly. Highly recommended.

8 July 2024
Unprompted review
Rated 5 out of 5 stars

professional

Hugo was professional, on time, pleasant and carried out the work well.
I’m very pleased with the results.

27 June 2024
Unprompted review
Rated 5 out of 5 stars

Helpful and friendly service

A helpful central heating engineer who identified the problem and undertook the repair who also installed an outside tap efficiently. Leaks now resolved!

7 June 2024
Unprompted review

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