Ace Energy Bath Reviews 

504
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's excellent service, highlighting the staff's professionalism, efficiency, and helpfulness in resolving issues. Many people commend the prompt response times and easy booking process, noting clear communication and timely arrivals. Reviewers consistently highlight the staff's polite, friendly, and respectful demeanor, along with their tidy work and thorough explanations. Many consumers express long-term satisfaction, often returning for various services due to the company's reliability and consistent high standards. This consistent quality across different services, from electrical to plumbing and boiler work, builds strong trust among customers.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Staff

Consumers consistently report positive experiences with the staff, highlighting their politeness, efficiency,... See more

Booking process

Users describe positive interactions with the booking process, finding it easy and straightforward to make... See more

Response time

Customers had positive experiences with response times, with many appreciating the quick and helpful service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Team arrived on time, kept us well informed on what they were doing and progress in general. Both engineers were very pleasant to work with and respectful of our property and cleaned up at the end of... See more

Rated 5 out of 5 stars

The two electricians from Ace arrived within 90 minutes of our call. They checked everything thoroughly and recommended further action. They behaved professionally and courteously throughout. Ace al... See more

Rated 5 out of 5 stars

Appointment arranged courteously at fairly short notice. The team arrived promptly on the agreed date and carried out the work cleanly with no disruption. We were kept informed of what was going on, a... See more

Rated 5 out of 5 stars

Just incredibly efficient all round , from initial conversations through to installation . The guys who installed were really polite and very tidy . No long waiting for someone to pick up a call and v... See more


Company details

  1. Boiler Supplier
  2. Electrical Engineer
  3. Plumber

Written by the company

Bath's leading plumbing, heating and electrical company. Specialising in boiler installations, plumbing, heating repairs and servicing, radiator installations, powerflushing, Electrical Test & Inspect, emergency plumbing and electrical work.


Contact info

4.9

Excellent

TrustScore 5 out of 5

504 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(504)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An excellent find

What a good idea having a shop front. I took down their details and the excellent experience started from there. Very professional and efficient. Bev and her colleague were great electricians and carried out the work brilliantly, and really nice people too. Highly recommend.

9 December 2024
Unprompted review
Rated 5 out of 5 stars

My Boiler broke down on the Monday…

My Boiler broke down on the Monday morning and I contacted Ace Energy. They sent Liam out that very same day. Liam is a very polite and helpful young man who knew exactly what had happened and explained in detail, offering me lots of options. Unfortunately the boiler was damaged beyond repair. I had a new boiler replaced and fitted within 48 hours on the Wednesday.
Liam was very respectful,kind and considerate and very professional. He returned on the Friday to make sure everything was running how it should.
I’m so happy with the service we spoke about other updates that would improve the heating system in the future.
I highly recommend Ace Energy Bath and felt the whole stressful situation was handled professionally giving me faith that I will definitely use this company in the future.

27 November 2024
Unprompted review
Rated 5 out of 5 stars

A very positive experience with Ace…

A very positive experience with Ace Energy, who helped me out at short notice at this typically very busy time of the year. The lady in the office was pleasant and helpful, and the engineer attending was personable, thorough, informative and efficient. I will certainly use Ace again, and based on my experience, would certainly recommend them.

12 November 2024
Unprompted review
Rated 5 out of 5 stars

Bev was brilliant

Bev was brilliant. She arrived a bit early - which was perfect for me. She saw my electricity problem and sorted it out completley and efficiently. She was really professional but also fun and a pleasure to work with. Thank you!!

7 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, professional work. once again. Prompt, good value for money. The electrician, Hugo, was very knowledgeable and resourceful and quickly solved a difficult task. Happy customers.

31 October 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service!

Called Ace Heat Monday morning for a non emergency job.. and the plumber was with me by the afternoon and job completed there and then..with a follow up visit 8.30 the following morning for a bit of electrical work. Had been trying to find a plumber in Bath for over 2 weeks and was let down by 3 companies so this was refreshing service! Brilliant engineers. Everything was well communicated, super fast appointment, top notch work, all cleared up perfectly. Couldn’t ask for more. Will 100% use again ⭐️⭐️⭐️⭐️⭐️

22 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Very pleased with the response we received from ACE Plumbing. Liam attended our house to replace a leaking valve and deal with a noisy heating system. Very prompt, professional and knowledgeable, with a good explanation of what he was doing to address the issues. An excellent service from start to finish.

10 October 2024
Unprompted review
Rated 5 out of 5 stars

PROBLEM FIXED PROMPTLY AND SATISFACTORILY

After expressing dissatisfaction about the work done on my central heating system, ACE Energy sent an engineer promptly to investigate the issue. The engineer (Jack) rapidly identified the issue, kept me informed, fixed it quickly without fuss. The system now appears to be working in an even more efficient manner than before the pump was replaced and the various valves.

26 September 2024
Unprompted review
Rated 5 out of 5 stars

Great service at a reasonable price

I called Ace as we had an electrical issue which left us without lights in one room. They were able to come and see us that day and resolved the issue within a few hours of my contacting them by replacing some ceiling lights. I used Arcs & Sparks for many years and will continue to use Ace (as they have become) as their service is always excellent

23 August 2024
Unprompted review

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