Ace Energy Bath Reviews 

504
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's excellent service, highlighting the staff's professionalism, efficiency, and helpfulness in resolving issues. Many people commend the prompt response times and easy booking process, noting clear communication and timely arrivals. Reviewers consistently highlight the staff's polite, friendly, and respectful demeanor, along with their tidy work and thorough explanations. Many consumers express long-term satisfaction, often returning for various services due to the company's reliability and consistent high standards. This consistent quality across different services, from electrical to plumbing and boiler work, builds strong trust among customers.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Staff

Consumers consistently report positive experiences with the staff, highlighting their politeness, efficiency,... See more

Booking process

Users describe positive interactions with the booking process, finding it easy and straightforward to make... See more

Response time

Customers had positive experiences with response times, with many appreciating the quick and helpful service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Team arrived on time, kept us well informed on what they were doing and progress in general. Both engineers were very pleasant to work with and respectful of our property and cleaned up at the end of... See more

Rated 5 out of 5 stars

The two electricians from Ace arrived within 90 minutes of our call. They checked everything thoroughly and recommended further action. They behaved professionally and courteously throughout. Ace al... See more

Rated 5 out of 5 stars

Appointment arranged courteously at fairly short notice. The team arrived promptly on the agreed date and carried out the work cleanly with no disruption. We were kept informed of what was going on, a... See more

Rated 5 out of 5 stars

Just incredibly efficient all round , from initial conversations through to installation . The guys who installed were really polite and very tidy . No long waiting for someone to pick up a call and v... See more


Company details

  1. Boiler Supplier
  2. Electrical Engineer
  3. Plumber

Written by the company

Bath's leading plumbing, heating and electrical company. Specialising in boiler installations, plumbing, heating repairs and servicing, radiator installations, powerflushing, Electrical Test & Inspect, emergency plumbing and electrical work.


Contact info

4.9

Excellent

TrustScore 5 out of 5

504 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(504)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service at a fair price

Liam did an excellent job fitting our new kitchen tap with water filter for drinking water. He was prompt, very polite and friendly, and cleaned up very well. Very good service from Ace Energy from start to finish

9 April 2025
Unprompted review
Rated 5 out of 5 stars

An annual boiler service

An annual boiler service. A very pleasant guy came. Very knowledgeable and efficient. He answered all my questions. The visit was all that I expected.

19 March 2025
Unprompted review
Rated 5 out of 5 stars

Work done quickly and efficiently

My bathroom light blew a fuse, I did send a photo proving it maybe unsafe and should be replaced.
The electrician arrived with a replacement, which was far superior to my original one. The work was done quickly and efficiently.

19 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Ace replaced our boiler within 3 days of the first visit. All the options were clearly explained and a quote was provided. The engineers were extremely polite and helpful. Everything was left clean and tidy. I would highly recommend this company.

13 March 2025
Unprompted review
Rated 5 out of 5 stars

Friendly & efficient company to deal with

Our 20-year old gas boiler finally gave up. ACE came quickly to assess it. They then dealt very efficiently with organising a replacement, which we are very happy with. They were friendly throughout. Would highly recommend them.

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service as usual

I have used Ace a few times now and find them very efficient and reliable. The electrical jobs are always done to a high standard and the engineer, Hugo, is very respectful, friendly and always on the time specified. Excellent job as usual.

18 February 2025
Unprompted review
Rated 5 out of 5 stars

Happy Customers

Great experience dealing with Ace Energy. Nicola has been so helpful and is extremely knowledgeable about all of the products. She has helped us with our radiator choices and we’ve had a really good experience all round. Thank you!

15 February 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic work by the guys

Fantastic work by the guys. They did a great job and went out of their way to be helpful, were very efficient and always tidied up after themselves. We would thoroughly recommend them.

11 February 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Outstanding service. Our boiler broke down on a Friday and we were expecting to have to endure a weekend without heating or hot water. However your engineer came that day and was extremely helpful. He managed to obtain and fit a new circuit board and get it working the same day

17 January 2025
Unprompted review
Rated 4 out of 5 stars

Efficient Service

Turned up on time and explained what was needed. Kept the house tidy.

Only downside was the job took a lot longer than we were anticipating so had to rearrange some plans. Maybe my fault for not reading the ‘small print’ .

23 January 2025
Unprompted review
Rated 5 out of 5 stars

Professional and efficient

Does what it says on the tin. Booked the visit efficiently on the phone, good comms around when the guy would turn up, turned up at the allotted time, diagnosed the problem then came back and sorted it a few days later. Quick, efficient, accurate and the guy that came to do the work knew what he was doing, was professional and a nice guy too.

20 January 2025
Unprompted review
Rated 5 out of 5 stars

Had a leaking pipe from kitchen…

Had a leaking pipe from kitchen taps.Bought some replacement taps. Rang Ace who arranged an appointment in a days time. Plumber arrived on time and although it was a nightmare of a job removing the old taps, he did it within a short period and replaced them with the new taps. I’ve used Ace now a few times and the best part is always receiving an appointment within an acceptable time period and they turn up. Unlike many firms who don’t respond or don’t turn up. Great service.

10 January 2025
Unprompted review
Rated 5 out of 5 stars

As alway Ace Plumbing were super…

As always Ace Plumbing were super efficient and professional, I had a major leak and it was sorted and retired I no time at all, Ashley who did the work was great. Thank you

11 December 2024
Unprompted review

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