99home.co.uk Reviews 

1,800
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 289 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team for being exceptionally helpful, friendly, and consistently responsive throughout the entire property journey. Reviewers emphasize that the overall service is efficient, reliable, and makes renting or selling completely stress-free. Many people note that agents go above and beyond to ensure transactions are handled smoothly and professionally. Some reviewers were not happy with communication, specifically mentioning that replies were very slow or that multiple emails received no response. A few individuals also felt frustrated because their specific listing concerns were not properly listened to or addressed during the sales process.

What people talk about most

Staff

Consumers find staff to be positive, highlighting exceptional support, responsiveness, and deep expertise... See more

Service

Customers had positive experiences with service, consistently praising the professional, fast, and efficient... See more

Customer service

People report positive experiences with customer service, praising staff for going above and beyond to... See more

Response time

Reviewers highlight positive aspects of response time, noting that staff members are consistently fast,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Huge thanks to Craig at 99homes.co.uk for his exceptional service. He truly went above and beyond to ensure everything was handled correctly, showing a level of dedication that is rare in the industry... See more

Company replied

Rated 5 out of 5 stars

Amit and his team were amazing from sign up to sale of the house! He went above and beyond - accommodation of our listing request even on Boxing day to go live - now that is service! The produ... See more

Rated 5 out of 5 stars

99 homes have been what I can only describe as perfect landlords. Craig is always prompt in responding and resolves any issues quickly. We become aware of some damp in the property, and from the first... See more

Company replied

Rated 5 out of 5 stars

★★★★★ Excellent service that stands out from the rest I’ve used several estate agents over the years, including Connell's, so when I found 99 Homes online I was a bit hesitant to try another. But... See more


Company details

  1. Real Estate Agents
  2. Property Management Company
  3. Real Estate Agency
  4. Real Estate Rental Agency

Written by the company

We at 99home.co.uk, an online and hybrid estate agent take pride in offering the most competitive pricing packages to sell or let your property. Starting from just £49 for letting service and £99 for sell services, we offer three different packages, tailored to suit your specific needs. Your property is listed on all major online real estate portals like Rightmove, Zoopla. Our team of real estate sales professionals is readily available at your service and provides you with all the necessary support.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,800)

279 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I’m currently they both selling my home…

I’m currently they both selling my home and buying a new home with 99 homes.

The customer service, progress and incompetence is unbelievable.

I told them
I would be buying 80% of a shared home a while ago . The Memorandum of Sale (MoS) for the house I’m buying has taken so far, at least, 3 months. When it finally came it stated that I was buying 50% 😳😳 contacted them daily since trying to get the MoS changed to 80%. Not even received one response to the multiple of emails…
Not good enough

Worst seats agent I’ve ever dealt with in my life

31 March 2026
Unprompted review
99home.co.uk logo

Reply from 99home.co.uk

Dear Gazza,
Thank you for your review.

We have carefully checked our records and are unable to identify any client or transaction matching the details mentioned. While we appreciate your concerns, the issues described appear to relate to the housing association rather than our agency.
We act solely as the advertising agent for certain housing associations during their nomination periods and are not authorised to issue Memorandums of Sale (MoS) or manage those processes.
As such, the situation referenced does not correspond with any service provided by us, and we are unable to recognise the circumstances described.
We take all feedback seriously; however, we believe this review may have been left in error or may not relate to our services.

Please email us with more information as we have no records of a client selling and buying same time with us.

Many thanks
99home team

Rated 5 out of 5 stars

Great and fast service

Huge thank you Ishan for guiding us so expertly through the whole rental process. I found the service very quick and efficient

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Big thank you to Krishna

Big thank you to Krishna, We’ve just started the process, but so far everything has been great. Very helpful, professional, and responsive throughout, making things much easier and stress-free. Highly recommend!

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service and Exceptional Value


I honestly couldn’t have asked for a better experience with 99home.co.uk, and especially with Srushti.

From start to finish, the whole process was unbelievably smooth, genuinely the easiest property listing experience I’ve ever had. I chose the pay monthly option for Rightmove and the value is exceptional, a fraction of the cost of other agents. I’m a professional Landlord and also a retired Head Teacher, so I don’t give positive feedback lightly.

Srushti’s communication was absolutely outstanding. She was always there, replying within minutes, following up first thing in the morning, and consistently going above and beyond to help. Nothing was too much trouble. She even guided me through putting together the video, which made a huge difference to the final listing.

Everything was handled quickly, professionally, and with real care. My listing was live within 48 hours and I couldn’t be happier with how it’s been presented.

If you’re considering using an online agent, I can’t recommend 99home highly enough and if you’re lucky enough to have Srushti helping you, you’re in very good hands.

An absolutely first-class service from start to finish.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Spoke with Vivek from 99Home over the…

Spoke with Vivek from 99Home over the phone who was very pleasant and patient despite my lack of knowledge of the phonetic alphabet. Easy to get through to someone on the phone and express interest in a property.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Consistently helpful & responsive

Used 99home a number of times and they are consistently excellent. I’m not the most tech savvy but they guided me through each process and answered all my queries. Varun Nair and Srushti were really helpful and I highly recommend them.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

I was very happy with 99 Home’ service

I was very happy with 99 Home’ service. The process was very quick and efficient and there team was available for help when I called. My property was listed within 48 hours of me starting the listing process and a potential buyer contacted us to arrange a viewing on the same day that the listing went live. I plan to use them again when I am ready to sell another of my properties. Roy M – London

19 March 2026
Unprompted review
Rated 1 out of 5 stars

Please take time to read the reviews

Please take time to read the reviews. This is a very unprofessional company who have taken money for something they can not provide and with no support to enable people to use the platform. When you leave a negative review they do their best to have it removed and otherwise have posted completely fictitious and libellous statements. They will be reported to the trading standards as failing to return funds for services not rendered. As I said completely unprofessional by making up statements which are not true and can only serve to show how unprofessional the company is.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

I had a very smooth and positive experience with 99Home

I had a very smooth and positive renting experience with 99home. Vivek Issrani was incredibly helpful throughout the whole process. He guided me at every step, responded quickly to my questions, and made sure everything was handled efficiently. Thank you for the excellent service. I highly recommend!

4 March 2026
Unprompted review
Rated 1 out of 5 stars

OMG...

OMG...
This is some mistake. They seem to have zero contact with housing association that house belong to. I tried to buy from them at least two times, and it was one big chaos. House sold before arranged viewing (within 5days since listed!?), never returned call. Whenever you tried to find out any information, they will decline your offer!
Barely could hear what they been saying, coz line wasn't clear.
They are unable to answer your questions or give you any explanation.
That start to look like a scam... or a bias.
One thing is sure, you will not be able to buy anything from them.

3 March 2026
Unprompted review
99home.co.uk logo

Reply from 99home.co.uk

Dear Trustpilot team

This is a fake review and you know it.
Many thanks

Dear Reddo,

Thank you for taking the time to share your feedback.

We’re very sorry to hear about your experience, however it appears there may be some misunderstanding regarding the process. Many of the properties we market involve housing associations, and in those cases the viewing and purchasing process must follow the housing association’s procedures once a viewing request is submitted. Unfortunately this can sometimes limit the information we are able to provide directly.

Our properties often receive extremely high levels of interest — in some cases more than 100 enquiries within the first week — which means homes can be reserved very quickly. For this reason, if you see a property you’re interested in, we always recommend registering your interest as soon as possible rather than waiting several days.

We take all enquiries seriously and would never intentionally ignore a buyer or decline communication. As we cannot locate anyone under the name “Reddo Guard” in our records, it would be helpful if you could contact us directly with your details so we can investigate the matter further and clarify what may have happened.

Kind regards,
99home team

Rated 5 out of 5 stars

My dealings with Craig Lockwood at 99…

My dealings with Craig Lockwood at 99 home have been excellent.

Craig is a property professional of the highest standards, and his communications are always very helpful, prompt, and courteous.

I would highly recommend Craig for any property management, let's or sales. His years of experience in the field are easy to recognise. A great asset for 99 Home, who are an excellent agency and always striving to be the best for clients.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

I have been working as a Local Property…

I have been working as a Local Property Expert for Global Local Agent in partnership with 99home for around two years now, and it has been a great experience. During this time, I have successfully sold many properties with their support.
They are a very hardworking, attentive, communicative, and efficient team. Every transaction has been handled smoothly and professionally, without any problems.
I will definitely continue working with them in the future and would highly recommend their services to everyone.
A special thank you to Ishan for his hard work and support with the last few properties I rented through them — your dedication is truly appreciated.

20 February 2026
Unprompted review

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