99home.co.uk Reviews 

1,800
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 289 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, often going above and beyond to provide support and ensure a smooth process. Many highlight the professionalism, friendliness, and helpfulness of individual team members, commending their excellent customer service and efficient response times. Queries are addressed quickly, even outside regular hours, contributing to a positive overall user experience. However, some customers also noted significant issues with communication, describing it as slow or unresponsive, with questions often going unaddressed. A few people also felt the company was unprofessional, mentioning instances of not listening to concerns or pushing unnecessary features.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting their professionalism, responsiveness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, professionalism, and... See more

Response time

Customers consistently note positive experiences with response time, praising the quick and efficient replies... See more

User experience

Customers had positive experiences with user experience, finding the process smooth and easy to navigate.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Huge thanks to Craig at 99homes.co.uk for his exceptional service. He truly went above and beyond to ensure everything was handled correctly, showing a level of dedication that is rare in the industry... See more

Company replied

Rated 5 out of 5 stars

Amit and his team were amazing from sign up to sale of the house! He went above and beyond - accommodation of our listing request even on Boxing day to go live - now that is service! The produ... See more

Rated 5 out of 5 stars

99 homes have been what I can only describe as perfect landlords. Craig is always prompt in responding and resolves any issues quickly. We become aware of some damp in the property, and from the first... See more

Company replied

Rated 5 out of 5 stars

★★★★★ Excellent service that stands out from the rest I’ve used several estate agents over the years, including Connell's, so when I found 99 Homes online I was a bit hesitant to try another. But... See more


Company details

  1. Real Estate Agents
  2. Property Management Company
  3. Real Estate Agency
  4. Real Estate Rental Agency

Written by the company

We at 99home.co.uk, an online and hybrid estate agent take pride in offering the most competitive pricing packages to sell or let your property. Starting from just £49 for letting service and £99 for sell services, we offer three different packages, tailored to suit your specific needs. Your property is listed on all major online real estate portals like Rightmove, Zoopla. Our team of real estate sales professionals is readily available at your service and provides you with all the necessary support.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,800)

279 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have booked the highstreet package…

I have booked the highstreet package with Srushti as my account manager and have no regrets at all. She was very professional and friendly from the beginning. The whole process was very fast and efficiently executed by her. She also responded promptly to any queries and managed all to my satisfaction and coordinated all tasks very well with the team. She always took time to discuss any issues with me which gives me peace of mind. Highly recommend. Thank you.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Vivek at 99Home

Great experience with Vivek at 99Home. He was professional, responsive, and kept me updated throughout the whole process. Everything was handled smoothly and efficiently, which made things much less stressful.

Highly recommend — excellent service from start to finish.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Professional and Reliable Service

99 Home has provided excellent property management with smooth coordination between tenant and landlord. Special thanks to Smita for her clear communication, professional advice, and supportive approach, which made the process efficient and stress-free. Highly recommended.

28 April 2026
Rated 4 out of 5 stars

Above average agent

Overall, the service was good and agent very responsive. However, there was a major hiccup caused by the seller on the first property I looked at with them which was poorly dealt with. But they more than made up for it on the second property which I have proceeded with (both in the same area).

24 April 2026
Rated 5 out of 5 stars

Outstanding Support and Communication

We have had the pleasure of working with this team on a number of referred matters, and the experience has been consistently excellent.

Their communication is outstanding - clear, responsive, and proactive, which makes a significant difference in keeping transactions progressing smoothly. They are highly organised, supportive, and always willing to assist in resolving any issues that arise, ensuring a seamless experience for all parties involved.

A particular mention must go to Amit Kainth, who has been exceptional throughout. His professionalism, efficiency, and collaborative approach make him a pleasure to work with, and his support has been invaluable across multiple transactions.

We look forward to continuing to work together and would highly recommend them as a trusted partner.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Anil was exceptional

Anil was exceptional, his response was swift and the way they carried was very professional. I'd recommend 99homes for buying and selling the properties.

23 April 2026
Rated 5 out of 5 stars

Acted quickly

Acted quickly. Kept me updated and clear on the process at each stage. Ishan responded speedily to questions and explained things well

13 April 2026
Unprompted review
Rated 5 out of 5 stars

We started working with 99homes Ltd…

We started working with 99homes Ltd about a week ago, and it has been a great experience so far. Ashish has been incredibly cooperative, supportive, and professional. It is a pleasure working with you, and we look forward to building a long-term relationship.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, everything has been smooth, quick and easy. Sagrika Maurya has been extremely helpful answering any questions in a timely manner and very polite. Thank you.

9 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look