1to1 Flooring Reviews 

397
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

It is a great service in Leighton Buzzard with amazing Customer Care, very helpful and reliable. We purchased floor panels to infill our existing flooring that has been discontinued and the Merchant w... See more

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Rated 5 out of 5 stars

Shane and colleague were polite and respectful. Shane talked through the process of laying the carpet highlighting the possible difficulties. During the process he checked in with me, that the carp... See more

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Rated 5 out of 5 stars

The initial survey by Phil was very professional and Sarah was incredibly knowledgeable and helpful when choosing the right carpet for us. The final stage was excellent with Shane and James making a... See more

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Rated 5 out of 5 stars

Very happy with the service throughout from Dee and Luke in the office with booking appointments, helping with choices of flooring. Slight issue with front door mat but was resolved promptly. All work... See more

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Company details

  1. Flooring Contractor
  2. Flooring Store
  3. Interior Designer
  4. Wood and Laminate Flooring Supplier

Written by the company

1to1 Flooring is Hertfordshire, Bedfordshire and Buckinghamshire's leading independent flooring & carpet retailer. With over 50 years experience in the industry, we pride ourselves from sourcing the finest materials from the best manufacturers. Our in-house fitters are trained from our apprenticeship scheme and specialise in individual products. Our stores are staffed by teams of experienced and highly knowledge individuals, where you will be warmly greeted and walked through all of the available options.


Contact info

4.8

Excellent

TrustScore 5 out of 5

397 reviews

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No recent history of asking for reviews

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4.8

All reviews

(397)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

Carpets - Leighton Buzzard

From the time we went to the Leighton Buzzard showroom, the service was extremely good. From Helga and Richard in the shop to the fitting of the carpet, everything was professional and of a great standard. Would highly recommend!

10 October 2024
Unprompted review
Rated 5 out of 5 stars

A truly Magical experience

We have always used that very large carpet company in Whetstone or Frien Barnet to carpet our house thinking we were getting the best deal and the best quality. We recently wanted to carpet two of our bedrooms and visited the show room in Whetstone. Fast forward we chose the carpet and they gave us a quote as the carpet was on a 50% discount that day from £78 sqm. We chose to wait especially after being told there is an extra charge to rip up the old carpet and underlay and dispose of it and that is ONTOP of the laying of the new carpet and underlay. So much for client loyalty. Then I came across 1to1 Flooring on Barnet High Street after reading some exceptionally good reviews. So we paid them a visit. Chalk and cheese compared to the other carpet shop. JENNY & WAYNE were warm, friendly, welcoming, helpful, professional, polite and personal. We found an even better carpet (Invictus Magnificus (Supreme) , Steel Grey) that was as soft as a baby's .... skin. We then got the quote and to our shock horror the difference was nearly £900 .. CHEAPER!!!. Did I mention that included everything (yes the ripping up of old and laying of new etc.). 1 week lag time between order and fitting. SHANE AND HARRY attended on the 14th to do the work. OUTSTANDING. PROFESSIONAL. FRIENDLY. I cannot compliment them both enough. All fitters and trades people should be as good as these two guys. Thank you Shane and Harry for doing a remarkable & terrific job. We absolutely LOVE the carpet and underlay. The rooms have been beautifully transformed. We cannot and I mean cannot recommend 1to1 Flooring in Barnet enough. You will be crazy to find a carpet elsewhere. Like I said a truly magical experience.

14 October 2024
Unprompted review
Rated 5 out of 5 stars

Matt and Reece

We recently had Invictus flooring laid by Matt and Reece and I can't recommend them enough.

They did a top job and we absolutely love our beautiful new flooring.

They both had a great eye for detail and their work is perfect.

It was a pleasure having them around too which is always a bonus with workmen.

We will definitely be requesting them again for our next floor.

They are a credit to 1 to 1 flooring.

Thanks guys!

28 September 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service.

Brilliant service. From the first shop visit in Harpenden to the carpet fitting this has been a very good experience. Knowledgeable,helpful and friendly staff at every turn. I cannot recommend this company too highly.

25 September 2024
Unprompted review
Rated 5 out of 5 stars

We had our carpet fitted yesterday to…

We had our carpet fitted yesterday to the Stairs/Landing and 3 Bedrooms and I just want to praise the fitters, Mark and Tyler, who were helpful and thoroughly professional. Their finished work was superb and it’s transformed the house.
They took great care with the newly painted walls and skirting and worked well around a large bed. I would strongly recommend this company.

27 September 2024
Unprompted review
Rated 5 out of 5 stars

Fast, professional flooring

Used 1to1 Flooring for the first time this week to lay a new Amtico herringbone floor in my sitting room. After a helpful visit to the showroom and some excellent advice, two fitters arrived yesterday, stripped out carpet, underlay and tackless strip, took it all away, laid plywood over the floorboards and put a layer of screed over the whole floor. Today, after the screed had hardened, they laid hundreds of herringbone tiles to leave an immaculate flat floor. Beautiful job, performed by professionals in super-quick time. Well done!

25 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent, advice, service and installation

We have recently had flooring installed throughout our new house by 1to1 Flooring St Alban’s, carpet upstairs and Amtico on the ground floor, and are extremely happy with the results. Matt was so helpful and knowledgeable as we spent some time and several trips to the showroom before deciding on colours and designs within the Amtico ranges. Kieran did a fantastic job when installing a combination of herringbone and plank styles. We must also commend the fitters who laid all the carpets, including a very neat fit on the stairs.

17 September 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service

We recently had Amtico flooring installed in our new house by 1to1 Flooring, and we couldn’t be happier with the results! From start to finish, the team was incredibly professional, accommodating, and attentive to our needs. We had to change the installation dates several times due to unforeseen circumstances, and each time, they were flexible and understanding, making the entire process stress-free.

The quality of their work is outstanding—every detail was meticulously handled, and the finished floor looks absolutely stunning. Not only did they meet our expectations, but they also went above and beyond to complete the project ahead of schedule, which was a pleasant surprise.

If you’re looking for a reliable, skilled, and customer-focused flooring company, I highly recommend 1to1 Flooring. They truly exceeded our expectations, and we are thrilled with our beautiful new floors!

30 August 2024
Unprompted review
Rated 5 out of 5 stars

We recently had 1to1 Flooring installed

We recently had 1to1 Flooring install a stunning herringbone floor throughout our entire ground floor, and we couldn’t be more pleased with the result! From start to finish, the experience was nothing short of professional. Matt Goss in the showroom was exceptional - he answered all of our questions, even going above and beyond by responding outside of regular working hours. He really knows his stuff. The fitters, Calumn and Harley, were incredibly accommodating, paying meticulous attention to the specific pattern and layout we requested to ensure symmetry. We are thrilled with our new floor and cant recommend Matt enough to guide you forward.
Thanks again. Adam. Brookmans Park.

5 September 2024
Unprompted review
Rated 5 out of 5 stars

Lovely LVT flooring

Lovely LVT flooring, Kathy & Richard at Harpenden 1to1 make a great team, so knowledgeable and helpful. The fitting team are great too, from booking to fitting it all went so smoothly. I love my new floors! thank you

15 August 2024
Unprompted review
Rated 5 out of 5 stars

Highly HIGHLY recommend

Highly HIGHLY recommend! Amazing customer care from start to finish, professional, communicative, informative an absolute dream of a company to go with. Honestly... don't look anywhere else.
So impressed.

10 July 2024
Unprompted review
Rated 5 out of 5 stars

Carpet fitting

First class service from start to finish. John was brilliant in the shop when I first went in for advice and Elliott was just as helpful when he came to measure rooms. Fitters were on time, very pleasant and cleaned up well. Excellent job.
The Berkhamsted shop is a lovely showroom with parking which is a boon.
Would thoroughly recommend this business.

14 June 2024
Unprompted review
Rated 5 out of 5 stars

A brilliant job

The showroom staff were extremely friendly and helpful, keeping me informed throughout the process.
I was really impressed with the carpet fitting service. The fitters Shane and Harry were brilliant, very polite and professional. I highly recommend them. Thank you
very much.

14 June 2024
Unprompted review
Rated 5 out of 5 stars

professional amtico fitters

thoroughly pleased with the amtico installation completed this week. Signed up to trust pilot just to give this review!

We’ve had a few carpets and floors fitted over the years and Clayton was by far the most professional, skilled and hard working fitters I have seen. Attention to detail spot on - he had uneven floorboards and many awkward angles to contend with. Very tidy, lightning work ethic, arrived bright and early each day..a credit to your business.

24 April 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service for a limited need

We had a limited need from this company - to supply a carpet. That was it. We had our own fitter and everything we needed. From start to finish the service was 5 star. They afforded us a great deal, kept us informed and sourced the carpet from Alternative. And when Alternative sent the wrong carpet they swiftly (it couldn't have been more swift) sorted it out and had the carpet of choice delivered to our home. I couldn't recommend them highly enough and if I want carpet in the future would have no hesitation in returning. Apologies to warehouse staff for my 'rant' when Alternative messed up. Thank you so much.

14 March 2024
Unprompted review
Rated 5 out of 5 stars

Having been a past customer the…

Having been a past customer the customer service received was as we expected second to none. The carpet was ordered, but due to manufacturing issues a delay was experience however Paul Thomas kept us informed of the progress of the order . The fitting was carried by two capable young men both named Carl, who were polite , explaining what was happening and completed an excellent job.
Highly recommend the company for its products and customer service.

20 March 2024
Unprompted review

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