1to1 Flooring Reviews 

The staff were welcoming, knowledgable and helpful. They kept us informed of progress of order and on the day, the fitters were charming, friendly, tidy and efficient. The quality of the workmanship is excellent and very quick. Highly recommend.

During my purchase of a bespoke rug, Jenny and Sarah were very professional and overall I was very pleased with their service. They helped by showing photos and gave me style tips. I highly recommended using 1 to 1 flooring.
Thank you again.

Very helpful in showrooms and lots of good advice. Decided on Amtico flooring. Aaron came to fit and was very professional, polite and respected our property. Tidy worker who did a superb job. Highly recommended

⭐☆☆☆☆ Zero Accountability - Misled In Store & Oversold by 11 Boxes

I went into the store in person as a first-time buyer because I wasn’t confident in my flooring calculations. I brought accurate room measurements and clearly explained that I was unsure about how much I needed. I expected professional guidance instead, I was advised to buy 47 boxes. I only needed 36. Now I’m left with 11 unopened boxes and no way to return them.
When I got in touch, the response was cold and dismissive. No refund, no exchange, no support just blame. They pointed to my original email, twisting a simple quote request into a “confirmed quantity” so they could shift responsibility.
It’s clear this company puts sales first and customer care last. If you make a purchase based on their advice and it goes wrong, they’ll throw you under the bus. This is NOT an honest mistake it’s a pattern of behaviour as others have left similar reviews.
Go elsewhere. This ruthless company has zero accountability, and once they’ve taken your money, they won’t lift a finger to help.

Great effort by the lads today. Very professional and looks very good.

The quality of the flooring and workmanship is excellent, but I’m very disappointed with the overall experience. Despite the company measuring the space and advising on quantities, I was left with 25% more flooring than needed. Their refusal to refund unused materials, citing their terms, felt unfair and contradictory. After extensive hassle, I only received a partial refund. This has left me frustrated, and I would hesitate to recommend their services.

Brilliant experience today with Shane fitting our carpet. He was professional and helpful with some tips about how to maintain the carpet. It was a pleasure to have him in our home. Carpet is good quality too and we’re very happy with the service provided by 1to1 Flooring.

Used this company twice. First time for LVT Armtico flooring in our extension then had them back some months later to use same product in hallway. Professional from the off, with advice & then coming out to measure up. Fitters were great, we had same fitters both time and they did a fantastic job. Have recommended to friends who have used them and also been happy. Can highly recommend this company.

We visited the shop in St Albans to choose a carpet for our stairs and landing. The salesman could not have been more helpful with choosing the carpet and showing us the samples within the shop and also in the sunlight. An estimator visited our home and a quote was provided by e mail the same day. We ordered the carpet last Monday, and today, one week later the carpet was fitted. I was told that my fitter would be Ollie and that he would arrive to get started between 8-10am. Sure enough, at 8:45am he pulled up on the drive. He started the fitting accompanied by a second man and completed the job to a very high standard. They were both very hardworking, courteous and polite and are a credit to your company. We were completely satisfied with the finished result. You really can’t get much better than 1 week from ordering to the carpet actually being fitted. Thank you.

Matt and Rhys were great
Really tidy awesome job
Thanks

Absolutely love my carpet. The chap who came out to measure up was super helpful and helped me pick the best option for my home within my budget. Fitters Harry and Shane were an absolute pleasure to have in my home, and so helpful, kind and understanding of working around me and my 4 month old. Couldn’t recommend 1to1 flooring, and particularly the fitters more, my house finally feels like a home! Thank you so much

I have recently had my house redecorated in Harpenden. The service from the store was impeccable from start to finish. From assisting in selecting floor samples to fitting. My fitters Jamie and Matt were extremely professional and quick. I love my new flooring!

Great company! Really quick delivery, good prices and exceptionally helpful staff that will actually try and do their best to help rather than messing you around/being unwilling to budge on trivial things.

We booked 121 flooring Berkhamsted to come round and do some measuring and quotes a few weeks ago. Elliot was very helpful and informative. Based on his visit, we ordered a stair and landing carpet which was fitted last week. The fitter was professional and did a great job.

Have used 1to1 flooring for a few rooms. Very happy with quality of carpets and also their excellent customer service and fitters (their own, not subcontracted). Todays experience excellent. Would highly recommend.

We recently had some new carpet fitted by 1to1 Flooring. Firstly, we are so glad we decided to go with these guys. They have a plethora of different carpet brands to choose from and they're so helpful and courteous, you don't feel like you're a burden.

We've had a disappointing carpet experience with a well known department store, (JL) so we were hoping to find a reliable and polite company to get our carpet from....

We were served by Wayne at the Barnet branch who moved mountains for us. We were working to a deadline and Wayne managed to get the carpet we chose in double quick time! Needless to say our carpets were fitted in time for our guests to enjoy! Thank you so much Wayne.

Tony and the carpet fitters were great. They took their time and produced an excellent finish. There's nothing like knowing someone is doing a good job for you.
We were so happy with the process from start to finish, that we've booked these guys in for another project!
Wayne and Tony and the team - thank you so much - more of the same please!!!

On the basis of our daily living experience, we are constantly reminded of the Pleasure & Appreciation we feel for the work recently completed at our newly refurbished home by the team at 1to1 Flooring in Harpenden.
It all started with our initial meeting at their showroom office where we benefitted from the very helpful advice & guidance offered by Kathy to assist us in choosing the Invictus LVT flooring to be installed throughout our newly purchased 3 bedroom Flat - as we prepared for its complete refurbishment, and the Big Move from our prior home of 50 years in North London - to relocate near our daughter & grandchildren here in Harpenden.
Richard took over the detailed inspection & specification for the installation, which he then seamlessly coordinated with our Builders, through to it being beautifully completed by Callum & Harley - for our own ongoing appreciation & enjoyment.
With Much Thanks & Appreciation.

Recently used 1to1 flooring Barnet branch to lay our new floor. Wayne in the showroom was incredibly helpful and knowledgeable and took ownership of the project from start to finish. The floor was laid by Matt and Reece who were a joy to have around and took great pride in their work and were very professional.
The job was originally surveyed by Tony who was also
very helpful. All four mentioned are a credit to 1to1 flooring and I would not hesitate to use them again.

Wayne at the Barnet branch was so helpful. From choosing the carpet and underlay to arranging the fitting. This is the second time I have used 1to1 Flooring in Barnet, and would be happy to recommend
them.

Matt in the St Albans branch was very helpful and went above and beyond to give options. We were not especially high value customers but we did not feel rushed at all.