1to1 Flooring Reviews 

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TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and showroom teams for providing exceptionally helpful advice, patient guidance, and professional recommendations throughout the entire product selection process. Property owners are extremely pleased with the outstanding quality of the materials, noting that the new carpets and flooring look incredible, fit to absolute perfection, and truly transform their living spaces. Furthermore, consumers consistently appreciate the efficient installation services, stating that professional fitters work with great care, maintain remarkably tidy areas, and verify that every detail meets high standards before completing the work.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally helpful,... See more

Product

Reviewers mention positive feedback about product quality, noting that the finished work and materials look... See more

Quality

Users describe positive interactions with quality, expressing strong satisfaction with exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently had Vinyl floor covering laid in our bathroom and prior to this had concerns about it being laid in one piece without joins or gaps round the base of the bath, hand basin and WC. However,... See more

Company replied

Rated 5 out of 5 stars

Very helpful friendly members of staff. Very good product knowledge. We were unsure what we wanted for our kitchen floor. Wayne was very helpful,patient and gave some good ideas ranging from col... See more

Company replied

Rated 5 out of 5 stars

Just had our downstairs carpet fitted by Shane & Eddie and they have done a fantastic job. They were very polite, friendly and even took their shoes off as it had been raining. They also tidied up a... See more

Company replied

Rated 5 out of 5 stars

Myself and my son went into the Stevenage store the day it opened and I have to say what lovely staff they are. My 11 year old son picked his new carpet with jasmine the showroom manager and she... See more

Company replied


Company details

  1. Flooring Contractor
  2. also in
  3. Flooring Store
  4. Interior Designer
  5. Wood and Laminate Flooring Supplier

Written by the company

1to1 Flooring is Hertfordshire, Bedfordshire and Buckinghamshire's leading independent flooring & carpet retailer. With over 50 years experience in the industry, we pride ourselves from sourcing the finest materials from the best manufacturers. Our in-house fitters are trained from our apprenticeship scheme and specialise in individual products. Our stores are staffed by teams of experienced and highly knowledge individuals, where you will be warmly greeted and walked through all of the available options.


Contact info

4.8

Excellent

TrustScore 5 out of 5

404 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(404)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very efficient and did a good job

Very efficient and did a good job. Very satisfied indeed

12 October 2026
Unprompted review
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Reply from 1to1 Flooring

Thank you for your review, we are so pleased to see that you are very happy with the work our team has carried out.

Rated 5 out of 5 stars

Very helpful friendly members of staff.

Very helpful friendly members of staff.
Very good product knowledge.
We were unsure what we wanted for our kitchen floor.
Wayne was very helpful,patient and gave some good ideas ranging from colours/patterns of flooring and branding advice.
Speedy delivery and kept me up to date with delivery times.
Flooring came quicker than expected
Highly recommend

11 September 2026
Unprompted review
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Reply from 1to1 Flooring

Thank you for taking the time to leave a wonderful review of our St Albans showroom manager Wayne, we hope you enjoy your Invictus flooring!

Rated 5 out of 5 stars

Fantastic

Myself and my son went into the Stevenage store the day it opened and I have to say what lovely staff they are.
My 11 year old son picked his new carpet with jasmine the showroom manager and she was fantastic with him.
Great communication throughout from both the company and the fitters on the day who done a fantastic job and were friendly and very respectful.
In short from start to finish this company have been amazing and I highly highly recommend them.

1 October 2026
Unprompted review
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Reply from 1to1 Flooring

Thank you Mark for such a wonderful, glowing review of 1 to 1 Flooring Stevenage, Jasmine and all who enabled your carpet order to be fulfilled and fitted so smoothly. We hope your son is loving his bedroom and his new carpet!
Hope to see you again.
The 1 to 1 Flooring Team

Rated 5 out of 5 stars

Incredible job!

We recently had the carpet done in our flat, in the bedroom and in our office, and we couldn't be happier! It looks incredible. Thanks to Jasmine and the team for getting this sorted for us!

25 September 2026
Unprompted review
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Reply from 1to1 Flooring

Dear Fraser,
Thank you for your lovely review, as one of our first customers for our brand new Stevenage store we are thrilled to see we have fully met your expectations and that you are delighted with your new Associated Weavers Invictus carpet.
The 1 to 1 Flooring Team

Rated 5 out of 5 stars

Excellent workmanship

Had Amtico flooring installed yesterday by two of the most pleasant and professional young men. It was a pleasure having them at the house. Their workmanship was exceptional. The finished work looks fantastic.
We would recommend 1 to 1 flooring without reservation, having used them previously.

28 September 2026
Unprompted review
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Reply from 1to1 Flooring

Dear Peter,
Such a lovely review for our young team Harley and Harley! Thank you recommending 1 to 1 Flooring.
The 1 to 1 Flooring Team

Rated 5 out of 5 stars

Polite, friendly, efficient

Shane and James were polite, friendly, and efficient. The job was completed to our satisfaction; they returned our furniture back to their original position and ensured they had vacuumed all areas before leaving.

25 September 2026
Unprompted review
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Reply from 1to1 Flooring

Thank you for your lovely feedback on our fitting team, we are always very happy to hear that we have fully met our customer's expectations and hope you enjoy your new carpets for many years to come.
The 1 to 1 Flooring Team

Rated 5 out of 5 stars

Amazing Carpet and Flooring!

James and Shane did an amazing job of fitting our new carpet. We absolutely LOVE it. Really made our house a home. I highly recommend this company for flooring.

24 September 2026
Unprompted review
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Reply from 1to1 Flooring

Thank you Ewan for your lovely review of your Invictus Aries carpet that we recently fitted for you, we are so very pleased to see that your order placed with Helga and Adam at our Leighton Buzzard showroom has been fitted beautifully by our carpet fitters Shane and James.
The 1 to 1 Flooring Team

Rated 5 out of 5 stars

It is a great service in Leighton…

It is a great service in Leighton Buzzard with amazing Customer Care, very helpful and reliable. We purchased floor panels to infill our existing flooring that has been discontinued and the Merchant was most helpful in trying to find for us matching brands and colours. Panels arrived on time and everything went smoothly.

1 June 2026
Unprompted review
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Reply from 1to1 Flooring

Thank you for sharing your experience with our wonderful Leighton Buzzard showroom team Helga and Adam, we hope to see you again soon.
The 1 to 1 Flooring Team

Rated 5 out of 5 stars

Friendly and professional

Friendly and professional. They took care of my property and worked quickly. The carpet looks great and they are fitted neatly. Very happy with the overall service from the show room to the fitting

8 September 2026
Unprompted review
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Reply from 1to1 Flooring

Thank you Jennie for your lovely review of both our Harpenden showroom team Kathy and Richard and our carpet fitting team.
We very much appreciate the time it takes for our customers to leave a review and comments are always passed back to all of our team.

Rated 5 out of 5 stars

Great job 1 to 1

The initial survey by Phil was very professional and Sarah was incredibly knowledgeable and helpful when choosing the right carpet for us. The final stage was excellent with Shane and James making all the preliminaries stand out in the finished article.
Great job by the whole team.

7 September 2026
Unprompted review
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Reply from 1to1 Flooring

Thank you Richard for your fabulous feedback on our Luton showroom team Sarah and Phil, they absolutely strive to always go the extra mile for all of their customers. With their exceptional industry knowledge and customer care, they make choosing carpets and flooring very easy.
Great to see that our carpet fitters Shane and James continue to deliver their high standards too.
The 1 to 1 Flooring Team

Rated 5 out of 5 stars

Bedroom carpet fitting

Shane and colleague were polite and respectful. Shane talked through the process of laying the carpet highlighting the possible difficulties. During the process he checked in with me, that the carpet was what I was expecting and happy with how it looked. On finishing he checked that I was happy with his work.
Shane worked in a tidy manor.
I highly recommend him and his colleague.

3 September 2026
Unprompted review
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Reply from 1to1 Flooring

Thank you for taking the time to share your experience with us and our wonderful carpet fitting team.

Rated 5 out of 5 stars

Very polite and hard working fitters…

Very polite and hard working fitters who also checked before going ahead when there was need to
Attention to detail was excellent and extremely pleased with the finished result

18 August 2026
Unprompted review
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Reply from 1to1 Flooring

Thanks so much for your feedback, all of our fitting teams do work so very hard to give our customers a great experience.

Rated 5 out of 5 stars

Really happy with the carpets and fitting

Really happy with the carpets and service from 1to1 Flooring. From a sales point of you, really helpful advice in choosing my carpets from Kathy, and friendly fitters Shane and Eddie did a great job with installation. This is the second time I have used 1to1 flooring, and would definitely use again when I next need carpets. Thanks guys!

5 August 2026
Unprompted review
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Reply from 1to1 Flooring

Thank you Sarah for such great feedback, really lovely to see that our customers return to us time and time again. Kathy at our Harpenden store will I'm look forward to seeing you in the future for more carpets!
Best Wishes,
The 1 to 1 Flooring Team

Rated 5 out of 5 stars

Very happy with the service throughout…

Very happy with the service throughout from Dee and Luke in the office with booking appointments, helping with choices of flooring. Slight issue with front door mat but was resolved promptly. All workmen were professional, and friendly. All work was kept tidy during the work on both occasions as we had downstairs and upstairs done at different times. Workmen were a pleasure to have in our home. We are very happy with the end result. Carpet fitter Scott was a particular pleasure, friendly, great sense of humour, considerate of our family pet as our cat is quite timid but she warmed to him in the end . Has a great sense of customer service.

23 July 2026
Unprompted review
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Reply from 1to1 Flooring

Thank you so much , what a wonderful review for our Shefford showroom team Dee and Luke.
Scott is also delighted to hear that he has charmed your cat and that you found him a pleasure to be in your home.

Rated 5 out of 5 stars

The carpet fitters were very good

The carpet fitters were very good, informative and efficient. They took great care and pride in their work and were very knowledgable about the carpet, its fitting and care. Thank you

23 July 2026
Unprompted review
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Reply from 1to1 Flooring

Thank you Mital for your lovely review, all of the 1 to 1 family team enjoy reading our reviews and hearing the feedback.
The 1 to 1 Flooring Team.

Rated 5 out of 5 stars

Jenny was really informative and helpful

8 July 2026
Unprompted review
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Reply from 1to1 Flooring

Thank you for taking the time to share your feedback on our lovely Jenny , our Berkhamsted showroom manager. I know she was more than delighted to be able to help you with your mats.

Rated 5 out of 5 stars

Very happy with our stairs and landing…

Very happy with our stairs and landing carpet installation. The 2 guys were extremely efficient and professional. Thanks guys !

2 July 2026
Unprompted review
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Reply from 1to1 Flooring

Thank you Jenny for your lovely review, so great to see that we are continuing to meet our customers expectations.
We hope you enjoy your lovely Victoria Twist carpet for many years to come.
The 1 to 1 Flooring Team

Rated 5 out of 5 stars

Shane and Eddie were amazing

Shane and Eddie were amazing.
Carpets look amazing. Thank you so much.
100% recommended
Very happy customer.

13 June 2026
Unprompted review
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Reply from 1to1 Flooring

Thank you for your lovely review of our service and fitting , many of our customers come from recommendations like yourself so this is much appreciated.

Rated 2 out of 5 stars

Fitters don’t take care when fitting carpet

Had excellent service in the shop, but the fitting was done,but they don’t care about your property in fitting carpet, my stairs was damaged, because supposedly I should of known thickness of board on risers, nails were popping out, of newly decorated stair caseThen they had a cheek cancelled in fitting top stair, and charged me cancellation fee of £134 to come back to do refit, as the stair riser were not thick enough to fit carpet, why don’t people take care in people house who have spent thousands of pound to refurb for you to do more damage, next time I get the carpet first them decorate the house, But my parents had carpet before this was never a issue, surely you adapt in away you fit carpet in order not to create more . If something doesn’t work don’t continue , Seven risers were damaged . Anyway I was told the carpet wouldn’t be under guarantee, if I continue that day. What choice do you have .

3 June 2026
Unprompted review
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Reply from 1to1 Flooring

Dear Sue,
I am so pleased to see you had an excellent experience in our Barnet showroom however I am sorry that you have been left disappointed. I have traced your order under the surname of Whittick and can see that it was our fabulous fitting team Shane and Eddie who fitted your carpets and they normally receive 5 star reviews as our Trust Pilot shows so it was a surprise to see a 2 star review for them.
I have looked in to this and spoken to Shane and Eddie.
They have explained that when they arrived to fit your chosen Lano carpet to your 2 x staircases,landings,2 x bedrooms and lounge Shane found that the top staircase risers were not suitable to fit to as they were constructed of a thin plywood. Shane highlighted to you the issue and what the consequences would be if he continued to fit and 2 options were given to you on the day:
1) Continue to fit that staircase but fixings would be visible at the back of the riser.
2) Cancel and book a future fitting slot to return to fit the staircase once you had rectified the risers.
As you chose to cancel, a return visit charge was applied.
I can see that you have signed the job satisfaction sheet with all of those notes. I can also see that Shane returned on Tuesday to your property this week and completed the top staircase and you have signed the job satisfaction sheet for that visit.
I am sorry to read your comments but it is always our intention to look after our installations and point out any issues that affect the finished result.
I hope that you are now settled in your newly refurbished home and enjoy your new carpets for years to come.
The 1 to 1 Flooring Team

Rated 5 out of 5 stars

Great Service!

Just had our downstairs carpet fitted by Shane & Eddie and they have done a fantastic job. They were very polite, friendly and even took their shoes off as it had been raining. They also tidied up after themselves and made sure everything was to our satisfaction before they left. 1st class service!! Thank you Shane & Eddie, very much appreciate your service. Sue & Alan Bland

8 June 2026
Unprompted review
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Reply from 1to1 Flooring

Another wonderful review for Shane and Eddie, just one of our fabulous in house carpet fitting teams servicing our family of 7 showrooms.
Thank you Mr and Mrs Bland for taking the time to leave a review and we hope you enjoy your new carpets for many years to come.
The 1to 1 Flooring Team

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