Richard was great however this was after 3 attempts to get in touch. I sent 2 requests online and received no response, so I rang. The phone message mentioned the 'support' email which I then used. Ri... See more
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See what reviewers are saying
It was a very straightforward process changing from AGL to 1st Energy. Still waiting for the app to populate with data from our smart meter but the app looks great and we should save $100 per month.
Company replied
I'm so glad I switched to 1st Energy for my electricity needs. It was so easy and quick to join online, and their customer service was friendly and helpful. They have great rates and flexible plans th... See more
Company replied
There wasn’t a long hold time before reaching an agent, once the call was connected it took no longer than 5mins to complete everything; the team member that took my call was clear, concise and very p... See more
Company replied
Company details
Written by the company
1st Energy is all about powering your day! Founded in 2014, we aspire to be a better alternative provider servicing energy customers in New South Wales, Victoria, South Queensland, Tasmania and South Australia. Australian based, we are dedicated to provide value-based energy solutions that enhance our customers lives whilst giving our customers confidence and peace of mind that we care about them. With a customer centric commitment, you can contact us and know that as a small retailer we can promise an excellent level of customer service and quick solutions. Our team has years of energy experience here in Australia and internationally and have now come together to build a better energy partner for your business and your home.
Contact info
Level 4, 459 Little Collins Street, 3000, Melbourne, Australia
- 1300426594
- sarah.landry@1stenergy.com.au
- 1stenergy.com.au
4.7
Excellent
394 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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The comparison provided was fair and…
The comparison provided was fair and very practical
21 October 2024
Unprompted review
Reply from 1st Energy Pty Ltd
Thanks for taking time to provide a review Manjesh.
Ash was very helpful and also very…
Ash was very helpful and also very knowledgeable. He was courteous and professional and did a great job explaining everything to me.
1 October 2024
Unprompted review
Reply from 1st Energy Pty Ltd
Thank you for taking time to provide a review Karen. Great to hear the feedback.
Quick way of changing energy suppliers
Quick way of changing energy suppliers, yes. Nonetheless, I would have preferred to have a review of my current account before switching. I frankly will not know if I am now with a supplier and paying less.
7 October 2024
Unprompted review
Reply from 1st Energy Pty Ltd
Thank you for taking time to provide feedback Paul. We would be happy to do a comparison for you. Please email a copy of a recent invoice to sarah.landry@1stenergy.com.au and I will organise that for you. Many thanks Sarah
The sign up was quick and very easy
The sign up was quick and very easy. All questions answered to my satisfaction. I am satisfied and happy to recommend them.
18 September 2024
Unprompted review
Reply from 1st Energy Pty Ltd
Thank you for taking time to provide a review Pat. Great to hear the feedback.
excellent Marketing
excellent Marketing
He explained very clearly and politely how the current Electricity Market and found the cheapest solution for us.
21 September 2024
Unprompted review
Reply from 1st Energy Pty Ltd
Thank you for taking time to provide a review Carmen. Much appreciated.
Friendly and patience with answering…
Friendly and patience with answering all my questions. Gave me all the information I needed
2 September 2024
Unprompted review
Reply from 1st Energy Pty Ltd
Great to hear the feedback Lydia. Thank you very much for taking time to provide a review.
Easy to deal with and friendly.
22 August 2024
Unprompted review
Reply from 1st Energy Pty Ltd
Thanks for taking time to provide a review Mark. Great to hear the feedback.
Easy peasy
Dealing with Hannah and other representatives from the company was such a stress free, easy experience. The power was connected on our move in date and all has been going smoothly since.
26 July 2024
Unprompted review
Reply from 1st Energy Pty Ltd
Thanks for taking time to provide a review Benjamin. Hannah will be delighted with the feedback.
1st Energy is great
1st Energy is great. They've always been helpful when I've called with questions or concerns. I was a bit sceptical at first, when I joined years ago. But I've never had an issue. Which is exactly what you want 😅😅
23 July 2024
Unprompted review
Reply from 1st Energy Pty Ltd
Thanks very much for taking time to provide a review Cassandra. Great to hear the feedback.
Excellent service
Will was very helpful, and explained everything very clearly. I'm from the UK, and this would have taken several hours to set up via telephone there, being transferred between multiple departments. Here it was straightforward, simple, and friendly.
8 July 2024
Unprompted review
Reply from 1st Energy Pty Ltd
Thanks very much for taking time to provide a review Alex. Will will be delighted with the feedback. :-)
EASY PEASY
My ph rep was friendly and changed my account to my new home easily
28 June 2024
Unprompted review
Everything explained in great detail…
Everything explained in great detail and very responsive to queries
29 June 2024
Unprompted review
Efficient and friendly and resolved my…
Efficient and friendly and resolved my issues. Good work
4 June 2024
Unprompted review
Great communication easy process
Jayden is a great communicator he is personable, clear and helpful. He walked me through the entire process and made it dead easy.
31 May 2024
Unprompted review
Reply from 1st Energy Pty Ltd
Thanks for taking time to provide a view Alison. Jayden will be thrilled with the feedback.
Not impressed
Deceased estate went from three people to one. I was paying around $600-$800 per quarterly for a one-person Houshold, living in the dark. This seemed fishy so I changed to another provider. Low and behold, it was $250 per quarterly, twice now. I saw the meter reader attend, but I suspect they just go by estimates.
24 November 2023
Unprompted review
Reply from 1st Energy Pty Ltd
Thanks for taking time to provide a review Cee Jay. I've had a look on the system and we don't have an account in your name so unfortunately I can't offer any explanation here but I am certain there is one. We are absolutely not in the game of overcharging our customers so I would really love to investigate this further. Please message me with your customer number or name and address and I will be able to assist further. Kind regards Sarah
Ash was very helpful and professional
Ash was very helpful and professional. Great product knowledge.Answered all questions
17 May 2024
Unprompted review
Reply from 1st Energy Pty Ltd
Thanks for taking time to provide a review Karen. Great to hear the feedback. :-)
all about their bill
they were easy to talk to and explained every thing
19 April 2024
Unprompted review
Reply from 1st Energy Pty Ltd
Thank you for taking time to provide a review Iceman. Much appreciated.
Very helpful and concise
Very helpful and concise. As this was my first experience with 1st Energy it went like a breeze. Happy with the end result.
16 April 2024
Unprompted review
Reply from 1st Energy Pty Ltd
Thank you for taking time to provide a review Joe. Much appreciated.
Good service
23 April 2024
Unprompted review
Reply from 1st Energy Pty Ltd
Thanks very much for taking time to provide a review Bao. :-)
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