Notsohappycamper

Website was easy to use. Delivery speed was reasonable noting that it relies on a third party.

I have used the deodorant for a week and been happy with it so far. I am curious to see how it holds up in a hot Australian summer.

Purchased what was pictured as orthotic shoes. What arrived was plastic and fake cork looking foam slides that smelt so foul and toxic on opening the bag. Shipped from China where they were made. Requested a refund and was offered 50% of what I paid. Advised not happy and waited a full refund. Was offered $45 and told that to get a full refund I would need to ship the shoes back at my own expense. Aust post wanted over $50 to send them back. Ended up. Going through PayPal to get a full refund.

This company is a Chinese company and goods are Shipped from China, the only connection To Australia is in the use of the word Melbourne.
The images online are nothing like what I actually received. What I got was cheap, very smelly plastic shoes with a foam sole. Raised it with them and they offered me a $20 refund on shoes I had paid $70 for. Raised a case via PayPal and they offered me $39:95 and keep the shoes.
If I declined their offer they advised me I would need to pay for the shoes to be returned to China before they would refund me the purchase price! Have further escalated it with PayPal.

I would avoid this company at all costs

Ordered after Lunch one day and order was in my hands the following day before lunch time. Super impressed with the crystals, service and delivery

Driver came prior to 8am on a Saturday morning when the gates were closed and left a card, I rescheduled the delivery.
The driver took it upon himself to try again later in the day, really amazing service and very much appreciated.
Driver was very friendly and Polite

Sold me faulty goods, told me I needed to pay for the return. Australia post told me the goods were returned, but ozsale said they weren’t.

Was then told that they had the item, but was given a cut and paste response that my order had been dispatched and I could track it? (Not quite sure what i was supposed to be tracking)! This was totally irrelevant to my query about my return and refund.

I asked that they Have someone who could read English and actually understand my query and reply appropriately, look at my email. this got me another cut and paste response and no resolution.

This afternoon I get an email to tell me my goods have been received and that I have a credit voucher.

Considering I was sent faulty goods and asked for a refund and have told them I will never be buying from them again and that I wanted a refund for the faulty goods, to me they have breached Australian consumer codes of practice. I have lodged a complaint with ACCC.

Save yourself the aggravation, don’t buy from them EVER.

ETA: now they think that by responding to this review when they haven’t responded to the numerous emails I have sent them, is going to make the ACCC complaint go away, think again..

Knock your self out with even more incompetence. Order number is 36985225